Mattermost FY2020 V2MOM

Vision

  • Be the #1 high trust open core DevOps collaboration platform

Values

  • Best people for function and culture - High performance, remote-first
  • Openly document DevOps, product, and workplace
  • Time to value - Deliver value to customers and colleagues quickly
  • User experience - Easy-to-use, easy-to-work with
  • High output process - Scalable, reliable processes that are efficient

Methods

  • Hire & onboard open source, remote-first, communities-centered team
  • Deliver high quality, DevOps-focused collaboration and app platform
  • Design and scale effective customer onboarding
  • Deliver pipe by scaling online discovery, education, and trial experience
  • Build the machine to scale open core sales, direct and indirect
  • Operate efficiently and fund growth

Obstacles

  • Lack of support, on-boarding and best practices
  • Lack of infrastructure
  • Missing tools, automated metrics and reporting
  • Lack of recommended solutions for core DevOps integrations
  • Lack of core DevOps thought leadership across the company

Measures

  • Top Tier sales ARR growth, net expansion and retention metrics
  • Choice destination for open source, remote-first, communities-centered candidates
  • Co-marketing with 2+ leading DevOps platforms, 2+ customer references each
  • Consistently achieve product NPS target