Mattermost Handbook

Handbook channel How to use Expensify How to update the Handbook

0.2.0

0.2.0

About Mattermost (90%)
How to VPMOM (90%)
Operations
Contributors
- Join Us (30%)
- Onboarding (1%)
  - Staff On-boarding (10%)
  - R&D Onboarding (1%)
Education
- "How to" guides for staff (0%)

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Customer Success

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Operations

Customer Success (0%)

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Last updated 5 years ago

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Customer Success

Customer Success Key Info

: Customer feedback archive and Feature Idea Flowchart
: Discussion, wscalation Process, feedback form, office hour notes
: How to handle support forums.

FY20 Customer Success (TBA)

New VPMOM to be added. VPMOM in need of update:

Customer Feedback

Customer Support

Community Guidelines

sample community responses

Fanatical, Lifetime Customers Who Promote Us