# Customer Success (0%)

### Customer Success

#### Customer Success Key Info

* [Customer Feedback](https://community.mattermost.com/private-core/channels/customer-feedback): Customer feedback archive and Feature Idea Flowchart
* [Customer Support](https://community.mattermost.com/private-core/channels/community): Discussion, wscalation Process, feedback form, office hour notes
* [Community Guidelines](https://sites.google.com/a/mattermost.com/core-team/community-forum-guidelines?pli=1): How to handle support forums. [sample community responses](https://docs.google.com/document/d/1WcVXpWA5QX1ukBC5vYYTqT5hErGb5bm8F1vHP9oZ21Q/edit)

#### FY20 Customer Success (TBA)

New VPMOM to be added. VPMOM in need of update: [Fanatical, Lifetime Customers Who Promote Us](https://docs.google.com/document/d/1Y4pRZEjEop2D42P-Q899R8f4Pg0TJwUBltUFhq7TX_g/edit?ts=5bf740a1#heading=h.ltri8ltmnam9)

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