How to on-board a vendor

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Effective Date: January 1, 2020

If you are a new full-time staff member who will be issuing Mattermost a monthly or bi-monthly invoice, new vendor supplying goods or services, or a contractor to Mattermost, you will need to go to on-board as a new vendor with the Finance Team.

New Vendor or Contractor

After your contract has gone through our procurement process, the Finance Team will set up your vendor in Bill.com. For your vendor's profile to be created successfully, please complete the following:

New Vendor Information Form

Either you or your vendor may complete the New Vendor Information Form so that Finance can provision your vendor in Netsuite. Alternatively, your vendor may also complete the New Vendor Information Form. Below is a list of information requested and links to tax application forms.

  1. Vendor Name (as presented on Form W-9 or Form W-8BEN(-E))

  2. Vendor Business Address

  3. Vendor Mailing Address (if different from Business Address)

  4. Vendor Phone Number (if available)

  5. Name of Point of Contact (for billing inquiries, usually the AP department)

  6. Email of Point of Contact

  7. Phone Number of Point of Contact (if available)

  8. Tax Documentation (please attach to sheet)

    1. Form W-9 (please click here for IRS guidelines) or

    2. Form W-8BEN (please click here for IRS guidelines) or

    3. Form W-8BEN-E (please click here for IRS guidelines)

  9. Bill.com Payment Network ID

    1. This field is only applicable if you already are a part of the Bill.com network. If you are not, please follow the Banking Form instructions to be setup.

Full Time Staff Member (Rest of World)

If you are a full time staff member and are needing to submit an invoice, please follow these instructions so that you may be paid on time. If you are not sure, please check your contract which will denote how you will be paid. You can also reference the How to get paid section of the Mattermost handbook for further details.

After you and Mattermost have accepted and signed your offer, you will go through our full-time staff onboarding process with the People Team. As part of your onboarding, please complete the Banking Form and provide the following tax documentation, as it applies to you:

  1. Form W-9 (please click here for IRS guidelines) or

  2. Form W-8BEN (please click here for IRS guidelines) or

  3. Form W-8BEN-E (please click here for IRS guidelines)

If you were part of a paid simulation project, you may have already completed these steps. To confirm you are successfully set up and no further action is required, please email AP@mattermost.com.

Invoicing and Payment

For timely payment, invoices should be sent to AP@mattermost.com. For further information on receiving payment by Mattermost, please refer to the How to get paid.