How to get paid

99%

Effective Date: January 1, 2020

Payments Made By Mattermost

United States

If you are a staff member located in the United States, payroll is made through TriNet via direct deposit bi-monthly on the 15th and end of each month. Your expense reimbursements will be made through Expensify under the Mattermost, Inc. policy in the form of an ACH payment. You will be required to register your banking information to be able to receive an ACH payment in Expensify. We do not support any other type of expense reimbursement for United States staff members at this time. You will receive your expense reimbursement no later than 15th and end of each month if you follow the How to use Expensify policy.

If you are a vendor, refer to the Bank Form section for guidance on registering so can get paid.

Canada

If you are a staff member located in Canada or if your contract is with Open World Services (OWS), payroll will be made to you in accordance with OWS policy. For expense reimbursement, please follow the OWS Reimbursement Process.

Rest of World

If you are a vendor, a contractor, or a staff member located outside the United States and Canada, Mattermost requires a primary banking institution as a method of payment, as we use Bill.com for invoice processing, expense reimbursement, and payment. The currency in which payment is made is based on the currency stated within the agreement signed with Mattermost. The person or legal entity the bank account is registered to must be in the name of the contracting individual/entity.

Example 1: a staff member named John Smith is located in Spain and signed a consulting agreement with Mattermost, Inc. under his surname, John Smith must have the following banking institution setup:

  • The bank account is located in Spain

  • The bank account is his name or other known surname

Example 2: a staff member named John Smith is located in Spain and signed a consulting agreement with Mattermost, Inc. under his LLC titled Better Coding, John Smith must have the following banking institution setup:

  • The bank account is located in Spain

  • The bank account is in the name of Better Coding, LLC

If you are a staff member located outside of the United States and Canada, your expense reimbursements will be made through Bill.com. As noted above, Mattermost requires banking information from a primary banking institution to be able to make reimbursements through Bill.com. You will receive your expense reimbursement no later than 15th and end of each month.

Refer to the Bank Form section for guidance on registering so you get paid.

Payment Registration with Mattermost

Banking Form

Complete the following Banking Form to properly register your credentials with Mattermost

Primary Payment Reimbursement Facilities

  • Silicon Valley Bank

  • Bill.com

Facilities Not Accepted At This Time

Due to data privacy concerns, lack of an unqualified opinion on the internal controls of the institution, and/or acting as a separate/intermediary banking facility, we currently do not support the following facilities:

  • Transferwise

  • Paypal

  • Venmo

  • XE

  • WorldRemit

  • OFX

  • InstaREM

  • Currencies Direct

  • Worldfirst

  • All other facilities that are not primary at this time

‚Äč