# Operations - [Company operations](/operations/operations.md): How Mattermost, Inc. operates as a company, and how we communicate externally and internally. Some of this information may be company confidential and may not be viewable. - [Areas of Responsibility](/operations/operations/areas-of-responsibility.md) - [Mattermost Leadership Team (MLT)](/operations/operations/mlt-cadence.md): Mattermost Leadership Team (MLT) consists of Mattermost department heads plus the CEO - [MLT cadence](/operations/operations/mlt-cadence/mlt-cadence-v2mom.md) - [Company measures](/operations/operations/company-metrics.md): You can't impact what you don't measure. So at Mattermost we have defined standard operating metrics that we monitor to run our business. This section is dedicated to this effort. - [Metrics definitions](/operations/operations/company-metrics/metrics-definitions.md) - [FY23 goals board](/operations/operations/company-metrics/company-v2mom-metrics.md) - [MLT metrics](/operations/operations/company-metrics/metrics.md) - [Company cadence](/operations/operations/company-cadence.md): This section details all of the different ways the company communicates and at what cadence - [Company policies](/operations/operations/company-policies.md) - [Community response policy](/operations/operations/company-policies/community-response-policy.md) - [Security policy](/operations/operations/company-policies/security-policies.md) - [Company processes](/operations/operations/company-processes.md) - [Issue/solution process](/operations/operations/company-processes/issue-solution.md) - [Company agreements](/operations/operations/company-processes/company-agreements.md) - [Publishing](/operations/operations/company-processes/publishing.md) - [Public web properties](/operations/operations/company-processes/publishing/web-properties.md) - [Publishing guidelines](/operations/operations/company-processes/publishing/publishing-guidelines.md) - [Brand and visual design guidelines](/operations/operations/company-processes/publishing/publishing-guidelines/brand-and-visual-design-guidelines.md) - [Voice, tone, and writing style guidelines](/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines.md) - [Contribute to documentation](/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines/contribute-to-documentation.md) - [Confidentiality guidelines](/operations/operations/company-processes/publishing/publishing-guidelines/confidentiality-guidelines.md) - [Post-publication quality control process](/operations/operations/company-processes/publishing/quality-control-process.md) - [Handbook processes and policies](/operations/operations/handbook.md) - [Handbook onboarding](/operations/operations/handbook/handbook-onboarding.md) - [Fiscal year planning](/operations/operations/fiscal-year-planning.md) - [Product, Design, and Engineering (PDE)](/operations/research-and-development.md) - [Organization](/operations/research-and-development/organization.md) - [Tech Writing](/operations/research-and-development/organization/tech_writing.md) - [Data engineering](/operations/research-and-development/organization/data_engineering.md) - [Delivery](/operations/research-and-development/organization/delivery.md) - [Cloud Platform](/operations/research-and-development/organization/cloud_platform.md) - [Site Reliability Engineering](/operations/research-and-development/organization/sre.md) - [GRC](/operations/research-and-development/organization/grc.md) - [Product Security](/operations/research-and-development/organization/product_security.md) - [Security Operations](/operations/research-and-development/organization/security_operations.md) - [Processes](/operations/research-and-development/processes.md) - [Feature Labels](/operations/research-and-development/processes/feature-labels.md) - [Product](/operations/research-and-development/product.md) - [Product planning](/operations/research-and-development/product/product-planning.md) - [Product philosophy and principles](/operations/research-and-development/product/product-planning/product-philosophy-and-principles.md) - [Prioritization process](/operations/research-and-development/product/product-planning/prioritization-process.md) - [Release planning process](/operations/research-and-development/product/product-planning/release-planning-process.md) - [Roadmap views](/operations/research-and-development/product/product-planning/roadmap-views.md) - [Release plan](/operations/research-and-development/product/product-planning/release-plan.md) - [Launch plan](/operations/research-and-development/product/product-planning/launch-plan.md) - [Feature requests](/operations/research-and-development/product/product-planning/feature-requests.md): How feature requests are tracked, prioritized, and escalated. - [Development process](/operations/research-and-development/product/development-process.md) - [Mobile feature guidelines](/operations/research-and-development/product/development-process/mobile-feature-guidelines.md) - [Deprecation policy](/operations/research-and-development/product/development-process/deprecated-features.md) - [Mattermost software requirements process](/operations/research-and-development/product/development-process/software-requirements.md) - [Jira ticket lifecycle](/operations/research-and-development/product/development-process/jira-ticket-lifecycle.md) - [Creating new Jira bug tickets](/operations/research-and-development/product/development-process/new-bug-tickets.md) - [Priority levels for tickets](/operations/research-and-development/product/development-process/new-bug-tickets/bug-priority-guidelines.md) - [Jira fix versions](/operations/research-and-development/product/development-process/new-bug-tickets/jira-fix-versions.md) - [Release process](/operations/research-and-development/product/release-process.md) - [Release overview](/operations/research-and-development/product/release-process/release-overview.md) - [Feature release process](/operations/research-and-development/product/release-process/feature-release.md) - [Dot release process](/operations/research-and-development/product/release-process/dot-release.md) - [Security release process](/operations/research-and-development/product/release-process/security-release.md) - [Mobile app release process](/operations/research-and-development/product/release-process/mobile-release.md) - [Desktop app release process](/operations/research-and-development/product/release-process/desktop-release.md) - [Release tips](/operations/research-and-development/product/release-process/release-tips.md) - [Release scorecard definitions](/operations/research-and-development/product/release-process/release-scorecard-definitions.md) - [How-to guides for Product](/operations/research-and-development/product/how-to-guides-for-product.md) - [How to use productboard](/operations/research-and-development/product/how-to-guides-for-product/how-to-use-productboard.md): https://mattermost.productboard.com/ - [How to record a roadmap video](/operations/research-and-development/product/how-to-guides-for-product/how-to-record-a-roadmap-video.md) - [How to update integrations directory](/operations/research-and-development/product/how-to-guides-for-product/integrations-directory.md) - [How to write a feature release announcement](/operations/research-and-development/product/how-to-guides-for-product/release-announcement.md) - [Product Management team handbook](/operations/research-and-development/product/product-management-team-handbook.md): 1% DRAFT - [Product Management Areas of Ownership](/operations/research-and-development/product/product-management-team-handbook/product-ownership-areas.md) - [Product Manager onboarding](/operations/research-and-development/product/product-management-team-handbook/pm-onboarding.md) - [Product Manager levels](/operations/research-and-development/product/product-management-team-handbook/pm-levels.md) - [Professional development](/operations/research-and-development/product/product-management-team-handbook/professional-development.md) - [Product Design team handbook](/operations/research-and-development/product/product-design-team-handbook.md): 1% DRAFT - [Product Design levels](/operations/research-and-development/product/product-design-team-handbook/product-design-levels.md) - [Technical Writing team handbook](/operations/research-and-development/product/technical-writing-team-handbook.md) - [Work with us](/operations/research-and-development/product/technical-writing-team-handbook/work-with-us.md) - [User interface text guidelines](/operations/research-and-development/product/technical-writing-team-handbook/user-interface-text-guidelines.md) - [Documentation style guide](/operations/research-and-development/product/technical-writing-team-handbook/documentation-style-guide.md) - [Our terminology](/operations/research-and-development/product/technical-writing-team-handbook/our-terminology.md) - [Guidelines for PMs and developers](/operations/research-and-development/product/technical-writing-team-handbook/writing-feature-documentation.md) - [Guidelines for community contributions](/operations/research-and-development/product/technical-writing-team-handbook/writing-community-documentation.md) - [Technical Writer levels](/operations/research-and-development/product/technical-writing-team-handbook/writer-levels.md) - [Docathon 2021](/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021.md) - [Getting started with contributing](/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021/docathon-processes.md) - [Growth](/operations/research-and-development/product/growth.md) - [A/B testing methodology](/operations/research-and-development/product/growth/ab-testing.md) - [PQL definition](/operations/research-and-development/product/growth/pql.md) - [Analytics](/operations/research-and-development/product/analytics.md): Owner: Eric Nelson - [Product Analyst Engineer levels](/operations/research-and-development/product/analytics/analyst-levels.md) - [Looker](/operations/research-and-development/product/analytics/looker.md) - [Dashboards](/operations/research-and-development/product/analytics/looker/dashboards.md) - [Explores](/operations/research-and-development/product/analytics/looker/explores.md) - [Telemetry](/operations/research-and-development/product/analytics/telemetry.md) - [Developer relations](/operations/research-and-development/product/developer-relations.md) - [Product team hangouts](/operations/research-and-development/product/product-team-hangouts.md) - [Engineering](/operations/research-and-development/engineering.md) - [Infrastructure engineering](/operations/research-and-development/engineering/infrastructure-engineering.md) - [Cloud infrastructure cost KPIs](/operations/research-and-development/engineering/infrastructure-engineering/cloud-infrastructure-cost-kpis.md) - [Cloud data export process](/operations/research-and-development/engineering/infrastructure-engineering/cloud-data-export-process.md) - [Cloud churn process](/operations/research-and-development/engineering/infrastructure-engineering/cloud-churn-process.md) - [Reliability Manifesto](/operations/research-and-development/engineering/infrastructure-engineering/reliability-manifesto.md) - [Production Readiness Review](/operations/research-and-development/engineering/infrastructure-engineering/production-readiness-review.md) - [Infrastructure Library](/operations/research-and-development/engineering/infrastructure-engineering/infrastructure-library.md) - [Integrations team processes](/operations/research-and-development/engineering/integrations.md): 1% DRAFT - [Plugin release process](/operations/research-and-development/engineering/plugin-release-process.md): 50% DRAFT - [Data Engineering](/operations/research-and-development/engineering/data-engineering.md) - [Sustained Engineering](/operations/research-and-development/engineering/team.md) - [On call](/operations/research-and-development/engineering/team/on-call.md) - [How to go to a conference](/operations/research-and-development/engineering/how-to-go-to-conference.md) - [Public speaking](/operations/research-and-development/engineering/public-speaking.md) - [Core contributor expanded access policy](/operations/research-and-development/engineering/core-contributor-expanded-access.md) - [Quality Assurance](/operations/research-and-development/quality.md) - [QA workflow](/operations/research-and-development/quality/qa-workflow.md) - [QA testing tips and tools](/operations/research-and-development/quality/testing-tips-and-tools.md) - [Rainforest process](/operations/research-and-development/quality/rainforest-process.md) - [Messaging and Math](/operations/messaging-and-math.md): Overview of Marketing department and where to find materials - [How-to guides for M\&M](/operations/messaging-and-math/how-to-guides-for-m-and-m.md): 1% DRAFT - [How to create release announcements](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-release-announcements.md): 50% Draft - [How to create screenshots and GIFs](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-screenshots-and-gifs.md): 50% draft - [How to write Mattermost case studies](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-case-studies.md): 50% draft - [How to write guest blog posts for Mattermost apps and services](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-guest-blog-posts-for-mattermost-apps-and-services.md): 50% draft - [How to write Mattermost recipes](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-recipes.md) - [How to compose tweets](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-compose-tweets.md) - [How to create a split test for web page](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-a-split-test-for-web-page.md): 1% Draft - [How to run meetups](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-meetups.md): 1% Draft - [How to run executive dinners](/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-executive-dinners.md): 10% draft - [Checklists for M\&M](/operations/messaging-and-math/checklists-for-m-and-m.md): 1% DRAFT - [Blog post checklist](/operations/messaging-and-math/checklists-for-m-and-m/blog-post-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019) - [Bio checklist](/operations/messaging-and-math/checklists-for-m-and-m/bio-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019) - [Mattermost websites](/operations/messaging-and-math/mattermost-websites.md) - [Demand generation reporting](/operations/messaging-and-math/demand-generation-reporting.md): This section contains links to up-to-date Demand Generation reports and dashboards to increase visibility surrounding Marketing campaigns and performance metrics. - [M\&M Asana guidelines](/operations/messaging-and-math/asana-guidelines.md) - [Content marketing](/operations/messaging-and-math/content-marketing.md): 50% DRAFT (revised by Ashley Dotterweich on Sept 1, 2020) - [How to use the editorial calendar](/operations/messaging-and-math/content-marketing/editorial-calendar.md) - [Content development and distribution](/operations/messaging-and-math/content-marketing/content-development-distribution-processes.md) - [Video content guidelines](/operations/messaging-and-math/content-marketing/video-content.md): 50% DRAFT (revised by Ashley Dotterweich on Oct 20, 2020) - [How to contribute content](/operations/messaging-and-math/content-marketing/contributing-content.md) - [Sales](/operations/sales.md): Sales onboarding information - [Deal Desk](/operations/sales/deal-desk.md) - [Partner programs](/operations/sales/partner-programs.md) - [Lead management](/operations/sales/lead-management.md): Owner: Harrison Eaton - [Deployment Engineering](/operations/deployment-engineering.md) - [Overview](/operations/deployment-engineering/overview.md) - [Workflows](/operations/deployment-engineering/workflows.md) - [Frequently Asked Questions](/operations/deployment-engineering/frequently-asked-questions.md) - [Playbook for MME Sev 1 Outages](/operations/deployment-engineering/playbook-mme-sev1-outages.md) - [Status Update Template](/operations/deployment-engineering/status-update-template.md) - [Program Management](/operations/program-management.md) - [Customer Success](/operations/customer-success.md) - [Customer Support](/operations/customer-success/customer-support.md) - [Legal](/operations/legal.md) - [Contracts](/operations/legal/contracts.md) - [Ironclad Basics](/operations/legal/ironclad-basics.md) - [Company-Wide Workflows](/operations/legal/ironclad-basics/company-wide-templates.md) - [Sales Contracts and Workflows](/operations/legal/ironclad-basics/requesting-sales-contracts.md) - [Signing a Contract and Contract Repository](/operations/legal/ironclad-basics/signing-contracts.md) - [Finance](/operations/finance.md) - [Budget](/operations/finance/budget.md) - [How to use Airbase](/operations/finance/airbase.md) - [Access Airbase](/operations/finance/airbase/how-to-access-airbase.md) - [Navigate Airbase](/operations/finance/airbase/navigate-airbase.md) - [How to submit a purchase request](/operations/finance/airbase/how-to-submit-a-purchase-request.md) - [How to submit a reimbursement request](/operations/finance/airbase/how-to-submit-a-reimbursement-request.md) - [How to review a reimbursement request](/operations/finance/airbase/how-to-review-a-reimbursement-request.md) - [Vendor portal guide](/operations/finance/airbase/vendor-portal-guide.md) - [Frequently asked questions](/operations/finance/airbase/frequently-asked-questions.md) - [Onboarding](/operations/finance/onboarding.md) - [Vendor onboarding](/operations/finance/onboarding/how-to-on-board-as-a-vendor.md): 50% - [ROW staff onboarding](/operations/finance/onboarding/row-onboarding.md) - [Staff member expenses](/operations/finance/staff-member-expenses.md) - [How to spend company money](/operations/finance/staff-member-expenses/how-to-spend-company-money.md) - [How to spend company money: Internships](/operations/finance/staff-member-expenses/internship-expense-policy.md) - [Corporate credit card policy](/operations/finance/staff-member-expenses/corporate-credit-card-policy.md) - [Gifting policy](/operations/finance/staff-member-expenses/gifting-policy.md) - [How to book airfare and travel](/operations/finance/staff-member-expenses/airfare-and-traveling.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to reimburse the company](/operations/finance/staff-member-expenses/how-to-reimburse-the-company.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to convert currencies](/operations/finance/staff-member-expenses/currency-exchange-table.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to get paid](/operations/finance/staff-member-expenses/how-to-get-paid.md): 99% - [Arrange a Bounty Program](/operations/finance/how-to-arrange-a-bounty-program.md): 50% - [Naming files and agreements](/operations/finance/naming-files-and-agreements.md): 50% - this page is a Work-In-Progress - [Risk management](/operations/finance/risk-management.md): 10% complete. Frame risk management levels to inform processes and decisions across the company - [Mattermost U.S. consulting agreements](/operations/finance/risk-management/mattermost-templated-agreements.md): U.S. on-demand service provider contracted as an entity for engagement without fixed end date. - [Operations playbook](/operations/finance/operations-playbook.md) - [Security](/operations/security.md) - [Policies](/operations/security/policies.md): Reference of internal company policies - [Privacy](/operations/security/privacy.md) - [Data deletion requests](/operations/security/privacy/data-deletion-requests.md) - [Data subject access requests](/operations/security/privacy/data-subject-access-requests.md) - [Product Security](/operations/security/product-security.md): 0% complete - Explanation of Product Security's role and processes in the company. - [Product Vulnerability Process](/operations/security/product-security/product-vulnerability-process.md) - [Working on security-sensitive pull requests](/operations/security/product-security/working-on-sensitive-prs.md) - [Secure Software Development guide](/operations/security/product-security/secure-software-development.md) - [Security Operations](/operations/security/security-operations.md): Security Operations at Mattermost is responsible for the end-to-end security of the company, the cloud environments, and the tooling, access, and services to develop, build, and release the Mattermost - [User guides](/operations/security/security-operations/user-guides.md) - [Workplace](/operations/workplace.md): Description of norms on Mattermost Community server - [PeopleOps](/operations/workplace/people.md) - [HR cadences](/operations/workplace/people/hr-cadences.md) - [HR systems](/operations/workplace/people/hr-systems.md) - [HR Processes](/operations/workplace/people/contractor-onboarding-and-offboarding-process.md) - [Working at Mattermost](/operations/workplace/people/working-at-mattermost.md): A guide for Mattermost's distributed staff - [Onboarding](/operations/workplace/people/working-at-mattermost/onboarding.md): Onboarding information for general staff and departments - [Things everyone must know](/operations/workplace/people/working-at-mattermost/onboarding/things-everyone-must-know.md) - [Staff onboarding](/operations/workplace/people/working-at-mattermost/onboarding/staff-onboarding-guide.md) - [Engineer onboarding timeline and expectations](/operations/workplace/people/working-at-mattermost/onboarding/engineer-onboarding.md) - [Manager onboarding](/operations/workplace/people/working-at-mattermost/onboarding/manager-onboarding-1.md): Things People Managers Must Know - [Frequently asked questions](/operations/workplace/people/working-at-mattermost/onboarding/frequently-asked-questions.md): Last Updated November 15, 2019. 50% Draft - [Learning and development](/operations/workplace/people/working-at-mattermost/learning-and-development.md) - [Mattermost communication best practices](/operations/workplace/people/working-at-mattermost/mattermost-communication-best-practices.md) - [Paid time off](/operations/workplace/people/working-at-mattermost/paid-time-off.md): A Guide to Time Off - [Out of office email example](/operations/workplace/people/working-at-mattermost/paid-time-off/ooo-example.md): Out of office email example - [Travel](/operations/workplace/people/working-at-mattermost/travel.md) - [Business travel insurance](/operations/workplace/people/working-at-mattermost/travel/business-travel-insurance.md) - [Leaves of absence](/operations/workplace/people/working-at-mattermost/leaves-of-absence.md) - [Pregnancy leave](/operations/workplace/people/working-at-mattermost/leaves-of-absence/pregnancy-leave.md) - [Baby bonding parental leave](/operations/workplace/people/working-at-mattermost/leaves-of-absence/baby-bonding-parental-leave.md) - [Jury duty](/operations/workplace/people/working-at-mattermost/leaves-of-absence/jury-duty.md) - [Workplace program](/operations/workplace/people/working-at-mattermost/workplace-program.md) - [Relocation](/operations/workplace/people/working-at-mattermost/relocations.md) - [Total rewards](/operations/workplace/people/working-at-mattermost/total-rewards.md) - [Performance reviews](/operations/workplace/people/performance-reviews-50.md): How to do performance reviews the Mattermost way. - [Formal review process](/operations/workplace/people/performance-reviews-50/formal-review-process.md) - [New staff performance review](/operations/workplace/people/performance-reviews-50/new-staff-performance-review.md): An Informal Performance Review - [Informal review process](/operations/workplace/people/performance-reviews-50/informal-review-process.md): This is the performance review process for staff members at Mattermost between 90 days and 6 months. - [Transfers and promotions](/operations/workplace/people/internal-transfers.md) - [Offboarding instructions for managers](/operations/workplace/people/offboarding.md) - [People compliance](/operations/workplace/people/people-compliance.md) - [People policies](/operations/workplace/people-policies.md) - [Groups](/operations/workplace/groups.md) - [Staff Resource Groups](/operations/workplace/groups/staff-resource-groups.md) - [Approvals and iteration](/operations/workplace/approvals-and-iteration.md) - [IT](/operations/workplace/it.md) - [IT helpdesk](/operations/workplace/it/helpdesk.md) - [Hardware and software purchases](/operations/workplace/it/hardware-and-software-purchases.md) - [Hardware buy back policy](/operations/workplace/it/hardware-buy-back-policy.md) - [Software systems](/operations/workplace/it/software-systems.md)