# Operations - [Company operations](https://handbook.mattermost.com/operations/operations.md): How Mattermost, Inc. operates as a company, and how we communicate externally and internally. Some of this information may be company confidential and may not be viewable. - [Areas of Responsibility](https://handbook.mattermost.com/operations/operations/areas-of-responsibility.md) - [Mattermost Leadership Team (MLT)](https://handbook.mattermost.com/operations/operations/mlt-cadence.md): Mattermost Leadership Team (MLT) consists of Mattermost department heads plus the CEO - [MLT cadence](https://handbook.mattermost.com/operations/operations/mlt-cadence/mlt-cadence-v2mom.md) - [Company measures](https://handbook.mattermost.com/operations/operations/company-metrics.md): You can't impact what you don't measure. So at Mattermost we have defined standard operating metrics that we monitor to run our business. This section is dedicated to this effort. - [Metrics definitions](https://handbook.mattermost.com/operations/operations/company-metrics/metrics-definitions.md) - [FY23 goals board](https://handbook.mattermost.com/operations/operations/company-metrics/company-v2mom-metrics.md) - [MLT metrics](https://handbook.mattermost.com/operations/operations/company-metrics/metrics.md) - [Company cadence](https://handbook.mattermost.com/operations/operations/company-cadence.md): This section details all of the different ways the company communicates and at what cadence - [Company policies](https://handbook.mattermost.com/operations/operations/company-policies.md) - [Community response policy](https://handbook.mattermost.com/operations/operations/company-policies/community-response-policy.md) - [Security policy](https://handbook.mattermost.com/operations/operations/company-policies/security-policies.md) - [Company processes](https://handbook.mattermost.com/operations/operations/company-processes.md) - [Issue/solution process](https://handbook.mattermost.com/operations/operations/company-processes/issue-solution.md) - [Company agreements](https://handbook.mattermost.com/operations/operations/company-processes/company-agreements.md) - [Publishing](https://handbook.mattermost.com/operations/operations/company-processes/publishing.md) - [Public web properties](https://handbook.mattermost.com/operations/operations/company-processes/publishing/web-properties.md) - [Publishing guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines.md) - [Brand and visual design guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/brand-and-visual-design-guidelines.md) - [Voice, tone, and writing style guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines.md) - [Contribute to documentation](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines/contribute-to-documentation.md) - [Confidentiality guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/confidentiality-guidelines.md) - [Post-publication quality control process](https://handbook.mattermost.com/operations/operations/company-processes/publishing/quality-control-process.md) - [Handbook processes and policies](https://handbook.mattermost.com/operations/operations/handbook.md) - [Handbook onboarding](https://handbook.mattermost.com/operations/operations/handbook/handbook-onboarding.md) - [Fiscal year planning](https://handbook.mattermost.com/operations/operations/fiscal-year-planning.md) - [Product, Design, and Engineering (PDE)](https://handbook.mattermost.com/operations/research-and-development.md) - [Organization](https://handbook.mattermost.com/operations/research-and-development/organization.md) - [Tech Writing](https://handbook.mattermost.com/operations/research-and-development/organization/tech_writing.md) - [Data engineering](https://handbook.mattermost.com/operations/research-and-development/organization/data_engineering.md) - [Delivery](https://handbook.mattermost.com/operations/research-and-development/organization/delivery.md) - [Cloud Platform](https://handbook.mattermost.com/operations/research-and-development/organization/cloud_platform.md) - [Site Reliability Engineering](https://handbook.mattermost.com/operations/research-and-development/organization/sre.md) - [GRC](https://handbook.mattermost.com/operations/research-and-development/organization/grc.md) - [Product Security](https://handbook.mattermost.com/operations/research-and-development/organization/product_security.md) - [Security Operations](https://handbook.mattermost.com/operations/research-and-development/organization/security_operations.md) - [Processes](https://handbook.mattermost.com/operations/research-and-development/processes.md) - [Feature Labels](https://handbook.mattermost.com/operations/research-and-development/processes/feature-labels.md) - [Product](https://handbook.mattermost.com/operations/research-and-development/product.md) - [Product planning](https://handbook.mattermost.com/operations/research-and-development/product/product-planning.md) - [Product philosophy and principles](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/product-philosophy-and-principles.md) - [Prioritization process](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/prioritization-process.md) - [Release planning process](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/release-planning-process.md) - [Roadmap views](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/roadmap-views.md) - [Release plan](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/release-plan.md) - [Launch plan](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/launch-plan.md) - [Feature requests](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/feature-requests.md): How feature requests are tracked, prioritized, and escalated. - [Development process](https://handbook.mattermost.com/operations/research-and-development/product/development-process.md) - [Mobile feature guidelines](https://handbook.mattermost.com/operations/research-and-development/product/development-process/mobile-feature-guidelines.md) - [Deprecation policy](https://handbook.mattermost.com/operations/research-and-development/product/development-process/deprecated-features.md) - [Mattermost software requirements process](https://handbook.mattermost.com/operations/research-and-development/product/development-process/software-requirements.md) - [Jira ticket lifecycle](https://handbook.mattermost.com/operations/research-and-development/product/development-process/jira-ticket-lifecycle.md) - [Creating new Jira bug tickets](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets.md) - [Priority levels for tickets](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets/bug-priority-guidelines.md) - [Jira fix versions](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets/jira-fix-versions.md) - [Release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process.md) - [Release overview](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-overview.md) - [Feature release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/feature-release.md) - [Dot release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/dot-release.md) - [Security release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/security-release.md) - [Mobile app release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/mobile-release.md) - [Desktop app release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/desktop-release.md) - [Release tips](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-tips.md) - [Release scorecard definitions](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-scorecard-definitions.md) - [How-to guides for Product](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product.md) - [How to use productboard](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/how-to-use-productboard.md): https://mattermost.productboard.com/ - [How to record a roadmap video](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/how-to-record-a-roadmap-video.md) - [How to update integrations directory](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/integrations-directory.md) - [How to write a feature release announcement](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/release-announcement.md) - [Product Management team handbook](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook.md): 1% DRAFT - [Product Management Areas of Ownership](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/product-ownership-areas.md) - [Product Manager onboarding](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/pm-onboarding.md) - [Product Manager levels](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/pm-levels.md) - [Professional development](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/professional-development.md) - [Product Design team handbook](https://handbook.mattermost.com/operations/research-and-development/product/product-design-team-handbook.md): 1% DRAFT - [Product Design levels](https://handbook.mattermost.com/operations/research-and-development/product/product-design-team-handbook/product-design-levels.md) - [Technical Writing team handbook](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook.md) - [Work with us](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/work-with-us.md) - [User interface text guidelines](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/user-interface-text-guidelines.md) - [Documentation style guide](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/documentation-style-guide.md) - [Our terminology](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/our-terminology.md) - [Guidelines for PMs and developers](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writing-feature-documentation.md) - [Guidelines for community contributions](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writing-community-documentation.md) - [Technical Writer levels](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writer-levels.md) - [Docathon 2021](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021.md) - [Getting started with contributing](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021/docathon-processes.md) - [Growth](https://handbook.mattermost.com/operations/research-and-development/product/growth.md) - [A/B testing methodology](https://handbook.mattermost.com/operations/research-and-development/product/growth/ab-testing.md) - [PQL definition](https://handbook.mattermost.com/operations/research-and-development/product/growth/pql.md) - [Analytics](https://handbook.mattermost.com/operations/research-and-development/product/analytics.md): Owner: Eric Nelson - [Product Analyst Engineer levels](https://handbook.mattermost.com/operations/research-and-development/product/analytics/analyst-levels.md) - [Looker](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker.md) - [Dashboards](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker/dashboards.md) - [Explores](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker/explores.md) - [Telemetry](https://handbook.mattermost.com/operations/research-and-development/product/analytics/telemetry.md) - [Developer relations](https://handbook.mattermost.com/operations/research-and-development/product/developer-relations.md) - [Product team hangouts](https://handbook.mattermost.com/operations/research-and-development/product/product-team-hangouts.md) - [Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering.md) - [Infrastructure engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering.md) - [Cloud infrastructure cost KPIs](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-infrastructure-cost-kpis.md) - [Cloud data export process](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-data-export-process.md) - [Cloud churn process](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-churn-process.md) - [Reliability Manifesto](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/reliability-manifesto.md) - [Production Readiness Review](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/production-readiness-review.md) - [Infrastructure Library](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/infrastructure-library.md) - [Integrations team processes](https://handbook.mattermost.com/operations/research-and-development/engineering/integrations.md): 1% DRAFT - [Plugin release process](https://handbook.mattermost.com/operations/research-and-development/engineering/plugin-release-process.md): 50% DRAFT - [Data Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/data-engineering.md) - [Sustained Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/team.md) - [On call](https://handbook.mattermost.com/operations/research-and-development/engineering/team/on-call.md) - [How to go to a conference](https://handbook.mattermost.com/operations/research-and-development/engineering/how-to-go-to-conference.md) - [Public speaking](https://handbook.mattermost.com/operations/research-and-development/engineering/public-speaking.md) - [Core contributor expanded access policy](https://handbook.mattermost.com/operations/research-and-development/engineering/core-contributor-expanded-access.md) - [Quality Assurance](https://handbook.mattermost.com/operations/research-and-development/quality.md) - [QA workflow](https://handbook.mattermost.com/operations/research-and-development/quality/qa-workflow.md) - [QA testing tips and tools](https://handbook.mattermost.com/operations/research-and-development/quality/testing-tips-and-tools.md) - [Rainforest process](https://handbook.mattermost.com/operations/research-and-development/quality/rainforest-process.md) - [Messaging and Math](https://handbook.mattermost.com/operations/messaging-and-math.md): Overview of Marketing department and where to find materials - [How-to guides for M\&M](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m.md): 1% DRAFT - [How to create release announcements](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-release-announcements.md): 50% Draft - [How to create screenshots and GIFs](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-screenshots-and-gifs.md): 50% draft - [How to write Mattermost case studies](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-case-studies.md): 50% draft - [How to write guest blog posts for Mattermost apps and services](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-guest-blog-posts-for-mattermost-apps-and-services.md): 50% draft - [How to write Mattermost recipes](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-recipes.md) - [How to compose tweets](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-compose-tweets.md) - [How to create a split test for web page](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-a-split-test-for-web-page.md): 1% Draft - [How to run meetups](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-meetups.md): 1% Draft - [How to run executive dinners](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-executive-dinners.md): 10% draft - [Checklists for M\&M](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m.md): 1% DRAFT - [Blog post checklist](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m/blog-post-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019) - [Bio checklist](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m/bio-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019) - [Mattermost websites](https://handbook.mattermost.com/operations/messaging-and-math/mattermost-websites.md) - [Demand generation reporting](https://handbook.mattermost.com/operations/messaging-and-math/demand-generation-reporting.md): This section contains links to up-to-date Demand Generation reports and dashboards to increase visibility surrounding Marketing campaigns and performance metrics. - [M\&M Asana guidelines](https://handbook.mattermost.com/operations/messaging-and-math/asana-guidelines.md) - [Content marketing](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing.md): 50% DRAFT (revised by Ashley Dotterweich on Sept 1, 2020) - [How to use the editorial calendar](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/editorial-calendar.md) - [Content development and distribution](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/content-development-distribution-processes.md) - [Video content guidelines](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/video-content.md): 50% DRAFT (revised by Ashley Dotterweich on Oct 20, 2020) - [How to contribute content](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/contributing-content.md) - [Sales](https://handbook.mattermost.com/operations/sales.md): Sales onboarding information - [Deal Desk](https://handbook.mattermost.com/operations/sales/deal-desk.md) - [Partner programs](https://handbook.mattermost.com/operations/sales/partner-programs.md) - [Lead management](https://handbook.mattermost.com/operations/sales/lead-management.md): Owner: Harrison Eaton - [Deployment Engineering](https://handbook.mattermost.com/operations/deployment-engineering.md) - [Overview](https://handbook.mattermost.com/operations/deployment-engineering/overview.md) - [Workflows](https://handbook.mattermost.com/operations/deployment-engineering/workflows.md) - [Frequently Asked Questions](https://handbook.mattermost.com/operations/deployment-engineering/frequently-asked-questions.md) - [Playbook for MME Sev 1 Outages](https://handbook.mattermost.com/operations/deployment-engineering/playbook-mme-sev1-outages.md) - [Status Update Template](https://handbook.mattermost.com/operations/deployment-engineering/status-update-template.md) - [Program Management](https://handbook.mattermost.com/operations/program-management.md) - [Customer Success](https://handbook.mattermost.com/operations/customer-success.md) - [Customer Support](https://handbook.mattermost.com/operations/customer-success/customer-support.md) - [Legal](https://handbook.mattermost.com/operations/legal.md) - [Contracts](https://handbook.mattermost.com/operations/legal/contracts.md) - [Ironclad Basics](https://handbook.mattermost.com/operations/legal/ironclad-basics.md) - [Company-Wide Workflows](https://handbook.mattermost.com/operations/legal/ironclad-basics/company-wide-templates.md) - [Sales Contracts and Workflows](https://handbook.mattermost.com/operations/legal/ironclad-basics/requesting-sales-contracts.md) - [Signing a Contract and Contract Repository](https://handbook.mattermost.com/operations/legal/ironclad-basics/signing-contracts.md) - [Finance](https://handbook.mattermost.com/operations/finance.md) - [Budget](https://handbook.mattermost.com/operations/finance/budget.md) - [How to use Airbase](https://handbook.mattermost.com/operations/finance/airbase.md) - [Access Airbase](https://handbook.mattermost.com/operations/finance/airbase/how-to-access-airbase.md) - [Navigate Airbase](https://handbook.mattermost.com/operations/finance/airbase/navigate-airbase.md) - [How to submit a purchase request](https://handbook.mattermost.com/operations/finance/airbase/how-to-submit-a-purchase-request.md) - [How to submit a reimbursement request](https://handbook.mattermost.com/operations/finance/airbase/how-to-submit-a-reimbursement-request.md) - [How to review a reimbursement request](https://handbook.mattermost.com/operations/finance/airbase/how-to-review-a-reimbursement-request.md) - [Vendor portal guide](https://handbook.mattermost.com/operations/finance/airbase/vendor-portal-guide.md) - [Frequently asked questions](https://handbook.mattermost.com/operations/finance/airbase/frequently-asked-questions.md) - [Onboarding](https://handbook.mattermost.com/operations/finance/onboarding.md) - [Vendor onboarding](https://handbook.mattermost.com/operations/finance/onboarding/how-to-on-board-as-a-vendor.md): 50% - [ROW staff onboarding](https://handbook.mattermost.com/operations/finance/onboarding/row-onboarding.md) - [Staff member expenses](https://handbook.mattermost.com/operations/finance/staff-member-expenses.md) - [How to spend company money](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-spend-company-money.md) - [How to spend company money: Internships](https://handbook.mattermost.com/operations/finance/staff-member-expenses/internship-expense-policy.md) - [Corporate credit card policy](https://handbook.mattermost.com/operations/finance/staff-member-expenses/corporate-credit-card-policy.md) - [Gifting policy](https://handbook.mattermost.com/operations/finance/staff-member-expenses/gifting-policy.md) - [How to book airfare and travel](https://handbook.mattermost.com/operations/finance/staff-member-expenses/airfare-and-traveling.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to reimburse the company](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-reimburse-the-company.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to convert currencies](https://handbook.mattermost.com/operations/finance/staff-member-expenses/currency-exchange-table.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks. - [How to get paid](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-get-paid.md): 99% - [Arrange a Bounty Program](https://handbook.mattermost.com/operations/finance/how-to-arrange-a-bounty-program.md): 50% - [Naming files and agreements](https://handbook.mattermost.com/operations/finance/naming-files-and-agreements.md): 50% - this page is a Work-In-Progress - [Risk management](https://handbook.mattermost.com/operations/finance/risk-management.md): 10% complete. Frame risk management levels to inform processes and decisions across the company - [Mattermost U.S. consulting agreements](https://handbook.mattermost.com/operations/finance/risk-management/mattermost-templated-agreements.md): U.S. on-demand service provider contracted as an entity for engagement without fixed end date. - [Operations playbook](https://handbook.mattermost.com/operations/finance/operations-playbook.md) - [Security](https://handbook.mattermost.com/operations/security.md) - [Policies](https://handbook.mattermost.com/operations/security/policies.md): Reference of internal company policies - [Privacy](https://handbook.mattermost.com/operations/security/privacy.md) - [Data deletion requests](https://handbook.mattermost.com/operations/security/privacy/data-deletion-requests.md) - [Data subject access requests](https://handbook.mattermost.com/operations/security/privacy/data-subject-access-requests.md) - [Product Security](https://handbook.mattermost.com/operations/security/product-security.md): 0% complete - Explanation of Product Security's role and processes in the company. - [Product Vulnerability Process](https://handbook.mattermost.com/operations/security/product-security/product-vulnerability-process.md) - [Working on security-sensitive pull requests](https://handbook.mattermost.com/operations/security/product-security/working-on-sensitive-prs.md) - [Secure Software Development guide](https://handbook.mattermost.com/operations/security/product-security/secure-software-development.md) - [Security Operations](https://handbook.mattermost.com/operations/security/security-operations.md): Security Operations at Mattermost is responsible for the end-to-end security of the company, the cloud environments, and the tooling, access, and services to develop, build, and release the Mattermost - [User guides](https://handbook.mattermost.com/operations/security/security-operations/user-guides.md) - [Workplace](https://handbook.mattermost.com/operations/workplace.md): Description of norms on Mattermost Community server - [PeopleOps](https://handbook.mattermost.com/operations/workplace/people.md) - [HR cadences](https://handbook.mattermost.com/operations/workplace/people/hr-cadences.md) - [HR systems](https://handbook.mattermost.com/operations/workplace/people/hr-systems.md) - [HR Processes](https://handbook.mattermost.com/operations/workplace/people/contractor-onboarding-and-offboarding-process.md) - [Working at Mattermost](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost.md): A guide for Mattermost's distributed staff - [Onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding.md): Onboarding information for general staff and departments - [Things everyone must know](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/things-everyone-must-know.md) - [Staff onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/staff-onboarding-guide.md) - [Engineer onboarding timeline and expectations](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/engineer-onboarding.md) - [Manager onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/manager-onboarding-1.md): Things People Managers Must Know - [Frequently asked questions](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/frequently-asked-questions.md): Last Updated November 15, 2019. 50% Draft - [Learning and development](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/learning-and-development.md) - [Mattermost communication best practices](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/mattermost-communication-best-practices.md) - [Paid time off](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/paid-time-off.md): A Guide to Time Off - [Out of office email example](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/paid-time-off/ooo-example.md): Out of office email example - [Travel](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/travel.md) - [Business travel insurance](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/travel/business-travel-insurance.md) - [Leaves of absence](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence.md) - [Pregnancy leave](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/pregnancy-leave.md) - [Baby bonding parental leave](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/baby-bonding-parental-leave.md) - [Jury duty](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/jury-duty.md) - [Workplace program](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/workplace-program.md) - [Relocation](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/relocations.md) - [Total rewards](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/total-rewards.md) - [Performance reviews](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50.md): How to do performance reviews the Mattermost way. - [Formal review process](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/formal-review-process.md) - [New staff performance review](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/new-staff-performance-review.md): An Informal Performance Review - [Informal review process](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/informal-review-process.md): This is the performance review process for staff members at Mattermost between 90 days and 6 months. - [Transfers and promotions](https://handbook.mattermost.com/operations/workplace/people/internal-transfers.md) - [Offboarding instructions for managers](https://handbook.mattermost.com/operations/workplace/people/offboarding.md) - [People compliance](https://handbook.mattermost.com/operations/workplace/people/people-compliance.md) - [People policies](https://handbook.mattermost.com/operations/workplace/people-policies.md) - [Groups](https://handbook.mattermost.com/operations/workplace/groups.md) - [Staff Resource Groups](https://handbook.mattermost.com/operations/workplace/groups/staff-resource-groups.md) - [Approvals and iteration](https://handbook.mattermost.com/operations/workplace/approvals-and-iteration.md) - [IT](https://handbook.mattermost.com/operations/workplace/it.md) - [IT helpdesk](https://handbook.mattermost.com/operations/workplace/it/helpdesk.md) - [Hardware and software purchases](https://handbook.mattermost.com/operations/workplace/it/hardware-and-software-purchases.md) - [Hardware buy back policy](https://handbook.mattermost.com/operations/workplace/it/hardware-buy-back-policy.md) - [Software systems](https://handbook.mattermost.com/operations/workplace/it/software-systems.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://handbook.mattermost.com/operations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.