> For the complete documentation index, see [llms.txt](https://handbook.mattermost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://handbook.mattermost.com/operations.md).

# Operations

- [Company operations](https://handbook.mattermost.com/operations/operations.md): How Mattermost, Inc. operates as a company, and how we communicate externally and internally. Some of this information may be company confidential and may not be viewable.
- [Areas of Responsibility](https://handbook.mattermost.com/operations/operations/areas-of-responsibility.md)
- [Mattermost Leadership Team (MLT)](https://handbook.mattermost.com/operations/operations/mlt-cadence.md): Mattermost Leadership Team (MLT) consists of Mattermost department heads plus the CEO
- [MLT cadence](https://handbook.mattermost.com/operations/operations/mlt-cadence/mlt-cadence-v2mom.md)
- [Company measures](https://handbook.mattermost.com/operations/operations/company-metrics.md): You can't impact what you don't measure. So at Mattermost we have defined standard operating metrics that we monitor to run our business. This section is dedicated to this effort.
- [Metrics definitions](https://handbook.mattermost.com/operations/operations/company-metrics/metrics-definitions.md)
- [FY23 goals board](https://handbook.mattermost.com/operations/operations/company-metrics/company-v2mom-metrics.md)
- [MLT metrics](https://handbook.mattermost.com/operations/operations/company-metrics/metrics.md)
- [Company cadence](https://handbook.mattermost.com/operations/operations/company-cadence.md): This section details all of the different ways the company communicates and at what cadence
- [Company policies](https://handbook.mattermost.com/operations/operations/company-policies.md)
- [Community response policy](https://handbook.mattermost.com/operations/operations/company-policies/community-response-policy.md)
- [Security policy](https://handbook.mattermost.com/operations/operations/company-policies/security-policies.md)
- [Company processes](https://handbook.mattermost.com/operations/operations/company-processes.md)
- [Issue/solution process](https://handbook.mattermost.com/operations/operations/company-processes/issue-solution.md)
- [Company agreements](https://handbook.mattermost.com/operations/operations/company-processes/company-agreements.md)
- [Publishing](https://handbook.mattermost.com/operations/operations/company-processes/publishing.md)
- [Public web properties](https://handbook.mattermost.com/operations/operations/company-processes/publishing/web-properties.md)
- [Publishing guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines.md)
- [Brand and visual design guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/brand-and-visual-design-guidelines.md)
- [Voice, tone, and writing style guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines.md)
- [Contribute to documentation](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/voice-tone-and-writing-style-guidelines/contribute-to-documentation.md)
- [Confidentiality guidelines](https://handbook.mattermost.com/operations/operations/company-processes/publishing/publishing-guidelines/confidentiality-guidelines.md)
- [Post-publication quality control process](https://handbook.mattermost.com/operations/operations/company-processes/publishing/quality-control-process.md)
- [Handbook processes and policies](https://handbook.mattermost.com/operations/operations/handbook.md)
- [Handbook onboarding](https://handbook.mattermost.com/operations/operations/handbook/handbook-onboarding.md)
- [Fiscal year planning](https://handbook.mattermost.com/operations/operations/fiscal-year-planning.md)
- [Product, Design, and Engineering (PDE)](https://handbook.mattermost.com/operations/research-and-development.md)
- [Organization](https://handbook.mattermost.com/operations/research-and-development/organization.md)
- [Tech Writing](https://handbook.mattermost.com/operations/research-and-development/organization/tech_writing.md)
- [Data engineering](https://handbook.mattermost.com/operations/research-and-development/organization/data_engineering.md)
- [Delivery](https://handbook.mattermost.com/operations/research-and-development/organization/delivery.md)
- [Cloud Platform](https://handbook.mattermost.com/operations/research-and-development/organization/cloud_platform.md)
- [Site Reliability Engineering](https://handbook.mattermost.com/operations/research-and-development/organization/sre.md)
- [GRC](https://handbook.mattermost.com/operations/research-and-development/organization/grc.md)
- [Product Security](https://handbook.mattermost.com/operations/research-and-development/organization/product_security.md)
- [Security Operations](https://handbook.mattermost.com/operations/research-and-development/organization/security_operations.md)
- [Processes](https://handbook.mattermost.com/operations/research-and-development/processes.md)
- [Feature Labels](https://handbook.mattermost.com/operations/research-and-development/processes/feature-labels.md)
- [Product](https://handbook.mattermost.com/operations/research-and-development/product.md)
- [Product planning](https://handbook.mattermost.com/operations/research-and-development/product/product-planning.md)
- [Product philosophy and principles](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/product-philosophy-and-principles.md)
- [Prioritization process](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/prioritization-process.md)
- [Release planning process](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/release-planning-process.md)
- [Roadmap views](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/roadmap-views.md)
- [Release plan](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/release-plan.md)
- [Launch plan](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/launch-plan.md)
- [Feature requests](https://handbook.mattermost.com/operations/research-and-development/product/product-planning/feature-requests.md): How feature requests are tracked, prioritized, and escalated.
- [Development process](https://handbook.mattermost.com/operations/research-and-development/product/development-process.md)
- [Mobile feature guidelines](https://handbook.mattermost.com/operations/research-and-development/product/development-process/mobile-feature-guidelines.md)
- [Deprecation policy](https://handbook.mattermost.com/operations/research-and-development/product/development-process/deprecated-features.md)
- [Mattermost software requirements process](https://handbook.mattermost.com/operations/research-and-development/product/development-process/software-requirements.md)
- [Jira ticket lifecycle](https://handbook.mattermost.com/operations/research-and-development/product/development-process/jira-ticket-lifecycle.md)
- [Creating new Jira bug tickets](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets.md)
- [Priority levels for tickets](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets/bug-priority-guidelines.md)
- [Jira fix versions](https://handbook.mattermost.com/operations/research-and-development/product/development-process/new-bug-tickets/jira-fix-versions.md)
- [Release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process.md)
- [Release overview](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-overview.md)
- [Feature release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/feature-release.md)
- [Dot release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/dot-release.md)
- [Security release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/security-release.md)
- [Mobile app release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/mobile-release.md)
- [Desktop app release process](https://handbook.mattermost.com/operations/research-and-development/product/release-process/desktop-release.md)
- [Release tips](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-tips.md)
- [Release scorecard definitions](https://handbook.mattermost.com/operations/research-and-development/product/release-process/release-scorecard-definitions.md)
- [How-to guides for Product](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product.md)
- [How to use productboard](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/how-to-use-productboard.md): https://mattermost.productboard.com/
- [How to record a roadmap video](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/how-to-record-a-roadmap-video.md)
- [How to update integrations directory](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/integrations-directory.md)
- [How to write a feature release announcement](https://handbook.mattermost.com/operations/research-and-development/product/how-to-guides-for-product/release-announcement.md)
- [Product Management team handbook](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook.md): 1% DRAFT
- [Product Management Areas of Ownership](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/product-ownership-areas.md)
- [Product Manager onboarding](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/pm-onboarding.md)
- [Product Manager levels](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/pm-levels.md)
- [Professional development](https://handbook.mattermost.com/operations/research-and-development/product/product-management-team-handbook/professional-development.md)
- [Product Design team handbook](https://handbook.mattermost.com/operations/research-and-development/product/product-design-team-handbook.md): 1% DRAFT
- [Product Design levels](https://handbook.mattermost.com/operations/research-and-development/product/product-design-team-handbook/product-design-levels.md)
- [Technical Writing team handbook](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook.md)
- [Work with us](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/work-with-us.md)
- [User interface text guidelines](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/user-interface-text-guidelines.md)
- [Documentation style guide](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/documentation-style-guide.md)
- [Our terminology](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/our-terminology.md)
- [Guidelines for PMs and developers](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writing-feature-documentation.md)
- [Guidelines for community contributions](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writing-community-documentation.md)
- [Technical Writer levels](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/writer-levels.md)
- [Docathon 2021](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021.md)
- [Getting started with contributing](https://handbook.mattermost.com/operations/research-and-development/product/technical-writing-team-handbook/docathon-2021/docathon-processes.md)
- [Growth](https://handbook.mattermost.com/operations/research-and-development/product/growth.md)
- [A/B testing methodology](https://handbook.mattermost.com/operations/research-and-development/product/growth/ab-testing.md)
- [PQL definition](https://handbook.mattermost.com/operations/research-and-development/product/growth/pql.md)
- [Analytics](https://handbook.mattermost.com/operations/research-and-development/product/analytics.md): Owner: Eric Nelson
- [Product Analyst Engineer levels](https://handbook.mattermost.com/operations/research-and-development/product/analytics/analyst-levels.md)
- [Looker](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker.md)
- [Dashboards](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker/dashboards.md)
- [Explores](https://handbook.mattermost.com/operations/research-and-development/product/analytics/looker/explores.md)
- [Telemetry](https://handbook.mattermost.com/operations/research-and-development/product/analytics/telemetry.md)
- [Developer relations](https://handbook.mattermost.com/operations/research-and-development/product/developer-relations.md)
- [Product team hangouts](https://handbook.mattermost.com/operations/research-and-development/product/product-team-hangouts.md)
- [Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering.md)
- [Infrastructure engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering.md)
- [Cloud infrastructure cost KPIs](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-infrastructure-cost-kpis.md)
- [Cloud data export process](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-data-export-process.md)
- [Cloud churn process](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/cloud-churn-process.md)
- [Reliability Manifesto](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/reliability-manifesto.md)
- [Production Readiness Review](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/production-readiness-review.md)
- [Infrastructure Library](https://handbook.mattermost.com/operations/research-and-development/engineering/infrastructure-engineering/infrastructure-library.md)
- [Integrations team processes](https://handbook.mattermost.com/operations/research-and-development/engineering/integrations.md): 1% DRAFT
- [Plugin release process](https://handbook.mattermost.com/operations/research-and-development/engineering/plugin-release-process.md): 50% DRAFT
- [Data Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/data-engineering.md)
- [Sustained Engineering](https://handbook.mattermost.com/operations/research-and-development/engineering/team.md)
- [On call](https://handbook.mattermost.com/operations/research-and-development/engineering/team/on-call.md)
- [How to go to a conference](https://handbook.mattermost.com/operations/research-and-development/engineering/how-to-go-to-conference.md)
- [Public speaking](https://handbook.mattermost.com/operations/research-and-development/engineering/public-speaking.md)
- [Core contributor expanded access policy](https://handbook.mattermost.com/operations/research-and-development/engineering/core-contributor-expanded-access.md)
- [Quality Assurance](https://handbook.mattermost.com/operations/research-and-development/quality.md)
- [QA workflow](https://handbook.mattermost.com/operations/research-and-development/quality/qa-workflow.md)
- [QA testing tips and tools](https://handbook.mattermost.com/operations/research-and-development/quality/testing-tips-and-tools.md)
- [Rainforest process](https://handbook.mattermost.com/operations/research-and-development/quality/rainforest-process.md)
- [Messaging and Math](https://handbook.mattermost.com/operations/messaging-and-math.md): Overview of Marketing department and where to find materials
- [How-to guides for M\&M](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m.md): 1% DRAFT
- [How to create release announcements](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-release-announcements.md): 50% Draft
- [How to create screenshots and GIFs](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-screenshots-and-gifs.md): 50% draft
- [How to write Mattermost case studies](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-case-studies.md): 50% draft
- [How to write guest blog posts for Mattermost apps and services](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-guest-blog-posts-for-mattermost-apps-and-services.md): 50% draft
- [How to write Mattermost recipes](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-write-mattermost-recipes.md)
- [How to compose tweets](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-compose-tweets.md)
- [How to create a split test for web page](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-create-a-split-test-for-web-page.md): 1% Draft
- [How to run meetups](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-meetups.md): 1% Draft
- [How to run executive dinners](https://handbook.mattermost.com/operations/messaging-and-math/how-to-guides-for-m-and-m/how-to-run-executive-dinners.md): 10% draft
- [Checklists for M\&M](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m.md): 1% DRAFT
- [Blog post checklist](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m/blog-post-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019)
- [Bio checklist](https://handbook.mattermost.com/operations/messaging-and-math/checklists-for-m-and-m/bio-checklist.md): 1% DRAFT (revised by Justin Reynolds on Dec 30, 2019)
- [Mattermost websites](https://handbook.mattermost.com/operations/messaging-and-math/mattermost-websites.md)
- [Demand generation reporting](https://handbook.mattermost.com/operations/messaging-and-math/demand-generation-reporting.md): This section contains links to up-to-date Demand Generation reports and dashboards to increase visibility surrounding Marketing campaigns and performance metrics.
- [M\&M Asana guidelines](https://handbook.mattermost.com/operations/messaging-and-math/asana-guidelines.md)
- [Content marketing](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing.md): 50% DRAFT (revised by Ashley Dotterweich on Sept 1, 2020)
- [How to use the editorial calendar](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/editorial-calendar.md)
- [Content development and distribution](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/content-development-distribution-processes.md)
- [Video content guidelines](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/video-content.md): 50% DRAFT (revised by Ashley Dotterweich on Oct 20, 2020)
- [How to contribute content](https://handbook.mattermost.com/operations/messaging-and-math/content-marketing/contributing-content.md)
- [Sales](https://handbook.mattermost.com/operations/sales.md): Sales onboarding information
- [Deal Desk](https://handbook.mattermost.com/operations/sales/deal-desk.md)
- [Partner programs](https://handbook.mattermost.com/operations/sales/partner-programs.md)
- [Lead management](https://handbook.mattermost.com/operations/sales/lead-management.md): Owner: Harrison Eaton
- [Deployment Engineering](https://handbook.mattermost.com/operations/deployment-engineering.md)
- [Overview](https://handbook.mattermost.com/operations/deployment-engineering/overview.md)
- [Workflows](https://handbook.mattermost.com/operations/deployment-engineering/workflows.md)
- [Frequently Asked Questions](https://handbook.mattermost.com/operations/deployment-engineering/frequently-asked-questions.md)
- [Playbook for MME Sev 1 Outages](https://handbook.mattermost.com/operations/deployment-engineering/playbook-mme-sev1-outages.md)
- [Status Update Template](https://handbook.mattermost.com/operations/deployment-engineering/status-update-template.md)
- [Program Management](https://handbook.mattermost.com/operations/program-management.md)
- [Customer Success](https://handbook.mattermost.com/operations/customer-success.md)
- [Customer Support](https://handbook.mattermost.com/operations/customer-success/customer-support.md)
- [Legal](https://handbook.mattermost.com/operations/legal.md)
- [Contracts](https://handbook.mattermost.com/operations/legal/contracts.md)
- [Ironclad Basics](https://handbook.mattermost.com/operations/legal/ironclad-basics.md)
- [Company-Wide Workflows](https://handbook.mattermost.com/operations/legal/ironclad-basics/company-wide-templates.md)
- [Sales Contracts and Workflows](https://handbook.mattermost.com/operations/legal/ironclad-basics/requesting-sales-contracts.md)
- [Signing a Contract and Contract Repository](https://handbook.mattermost.com/operations/legal/ironclad-basics/signing-contracts.md)
- [Finance](https://handbook.mattermost.com/operations/finance.md)
- [Budget](https://handbook.mattermost.com/operations/finance/budget.md)
- [How to use Airbase](https://handbook.mattermost.com/operations/finance/airbase.md)
- [Access Airbase](https://handbook.mattermost.com/operations/finance/airbase/how-to-access-airbase.md)
- [Navigate Airbase](https://handbook.mattermost.com/operations/finance/airbase/navigate-airbase.md)
- [How to submit a purchase request](https://handbook.mattermost.com/operations/finance/airbase/how-to-submit-a-purchase-request.md)
- [How to submit a reimbursement request](https://handbook.mattermost.com/operations/finance/airbase/how-to-submit-a-reimbursement-request.md)
- [How to review a reimbursement request](https://handbook.mattermost.com/operations/finance/airbase/how-to-review-a-reimbursement-request.md)
- [Vendor portal guide](https://handbook.mattermost.com/operations/finance/airbase/vendor-portal-guide.md)
- [Frequently asked questions](https://handbook.mattermost.com/operations/finance/airbase/frequently-asked-questions.md)
- [Onboarding](https://handbook.mattermost.com/operations/finance/onboarding.md)
- [Vendor onboarding](https://handbook.mattermost.com/operations/finance/onboarding/how-to-on-board-as-a-vendor.md): 50%
- [ROW staff onboarding](https://handbook.mattermost.com/operations/finance/onboarding/row-onboarding.md)
- [Staff member expenses](https://handbook.mattermost.com/operations/finance/staff-member-expenses.md)
- [How to spend company money](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-spend-company-money.md)
- [How to spend company money: Internships](https://handbook.mattermost.com/operations/finance/staff-member-expenses/internship-expense-policy.md)
- [Corporate credit card policy](https://handbook.mattermost.com/operations/finance/staff-member-expenses/corporate-credit-card-policy.md)
- [Gifting policy](https://handbook.mattermost.com/operations/finance/staff-member-expenses/gifting-policy.md)
- [How to book airfare and travel](https://handbook.mattermost.com/operations/finance/staff-member-expenses/airfare-and-traveling.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks.
- [How to reimburse the company](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-reimburse-the-company.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks.
- [How to convert currencies](https://handbook.mattermost.com/operations/finance/staff-member-expenses/currency-exchange-table.md): 70% complete. This guide, along with all our guides, is a work-in-progress and iterates as we consider new data and frameworks.
- [How to get paid](https://handbook.mattermost.com/operations/finance/staff-member-expenses/how-to-get-paid.md): 99%
- [Arrange a Bounty Program](https://handbook.mattermost.com/operations/finance/how-to-arrange-a-bounty-program.md): 50%
- [Naming files and agreements](https://handbook.mattermost.com/operations/finance/naming-files-and-agreements.md): 50% - this page is a Work-In-Progress
- [Risk management](https://handbook.mattermost.com/operations/finance/risk-management.md): 10% complete. Frame risk management levels to inform processes and decisions across the company
- [Mattermost U.S. consulting agreements](https://handbook.mattermost.com/operations/finance/risk-management/mattermost-templated-agreements.md): U.S. on-demand service provider contracted as an entity for engagement without fixed end date.
- [Operations playbook](https://handbook.mattermost.com/operations/finance/operations-playbook.md)
- [Security](https://handbook.mattermost.com/operations/security.md)
- [Policies](https://handbook.mattermost.com/operations/security/policies.md): Reference of internal company policies
- [Privacy](https://handbook.mattermost.com/operations/security/privacy.md)
- [Data deletion requests](https://handbook.mattermost.com/operations/security/privacy/data-deletion-requests.md)
- [Data subject access requests](https://handbook.mattermost.com/operations/security/privacy/data-subject-access-requests.md)
- [Product Security](https://handbook.mattermost.com/operations/security/product-security.md): 0% complete - Explanation of Product Security's role and processes in the company.
- [Product Vulnerability Process](https://handbook.mattermost.com/operations/security/product-security/product-vulnerability-process.md)
- [Working on security-sensitive pull requests](https://handbook.mattermost.com/operations/security/product-security/working-on-sensitive-prs.md)
- [Secure Software Development guide](https://handbook.mattermost.com/operations/security/product-security/secure-software-development.md)
- [Security Operations](https://handbook.mattermost.com/operations/security/security-operations.md): Security Operations at Mattermost is responsible for the end-to-end security of the company, the cloud environments, and the tooling, access, and services to develop, build, and release the Mattermost
- [User guides](https://handbook.mattermost.com/operations/security/security-operations/user-guides.md)
- [Workplace](https://handbook.mattermost.com/operations/workplace.md): Description of norms on Mattermost Community server
- [PeopleOps](https://handbook.mattermost.com/operations/workplace/people.md)
- [HR cadences](https://handbook.mattermost.com/operations/workplace/people/hr-cadences.md)
- [HR systems](https://handbook.mattermost.com/operations/workplace/people/hr-systems.md)
- [HR Processes](https://handbook.mattermost.com/operations/workplace/people/contractor-onboarding-and-offboarding-process.md)
- [Working at Mattermost](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost.md): A guide for Mattermost's distributed staff
- [Onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding.md): Onboarding information for general staff and departments
- [Things everyone must know](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/things-everyone-must-know.md)
- [Staff onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/staff-onboarding-guide.md)
- [Engineer onboarding timeline and expectations](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/engineer-onboarding.md)
- [Manager onboarding](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/manager-onboarding-1.md): Things People Managers Must Know
- [Frequently asked questions](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/onboarding/frequently-asked-questions.md): Last Updated November 15, 2019. 50% Draft
- [Learning and development](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/learning-and-development.md)
- [Mattermost communication best practices](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/mattermost-communication-best-practices.md)
- [Paid time off](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/paid-time-off.md): A Guide to Time Off
- [Out of office email example](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/paid-time-off/ooo-example.md): Out of office email example
- [Travel](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/travel.md)
- [Business travel insurance](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/travel/business-travel-insurance.md)
- [Leaves of absence](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence.md)
- [Pregnancy leave](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/pregnancy-leave.md)
- [Baby bonding parental leave](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/baby-bonding-parental-leave.md)
- [Jury duty](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/leaves-of-absence/jury-duty.md)
- [Workplace program](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/workplace-program.md)
- [Relocation](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/relocations.md)
- [Total rewards](https://handbook.mattermost.com/operations/workplace/people/working-at-mattermost/total-rewards.md)
- [Performance reviews](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50.md): How to do performance reviews the Mattermost way.
- [Formal review process](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/formal-review-process.md)
- [New staff performance review](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/new-staff-performance-review.md): An Informal Performance Review
- [Informal review process](https://handbook.mattermost.com/operations/workplace/people/performance-reviews-50/informal-review-process.md): This is the performance review process for staff members at Mattermost between 90 days and 6 months.
- [Transfers and promotions](https://handbook.mattermost.com/operations/workplace/people/internal-transfers.md)
- [Offboarding instructions for managers](https://handbook.mattermost.com/operations/workplace/people/offboarding.md)
- [People compliance](https://handbook.mattermost.com/operations/workplace/people/people-compliance.md)
- [People policies](https://handbook.mattermost.com/operations/workplace/people-policies.md)
- [Groups](https://handbook.mattermost.com/operations/workplace/groups.md)
- [Staff Resource Groups](https://handbook.mattermost.com/operations/workplace/groups/staff-resource-groups.md)
- [Approvals and iteration](https://handbook.mattermost.com/operations/workplace/approvals-and-iteration.md)
- [IT](https://handbook.mattermost.com/operations/workplace/it.md)
- [IT helpdesk](https://handbook.mattermost.com/operations/workplace/it/helpdesk.md)
- [Hardware and software purchases](https://handbook.mattermost.com/operations/workplace/it/hardware-and-software-purchases.md)
- [Hardware buy back policy](https://handbook.mattermost.com/operations/workplace/it/hardware-buy-back-policy.md)
- [Software systems](https://handbook.mattermost.com/operations/workplace/it/software-systems.md)