Salesforce Administration: BizOps or @rachel.bradley-haas
Onboarding and Offboarding a user
Requesting a new feature that isn't for Sales or CS
Reporting an issue
Sales related: @elaine.yue
Opportunity Pipeline management
Closing a Deal
Request a sales related feature
Customer Success related: @emily.hollinger
Everything else: BizOps or @michael.schiff
Mattermost Lightning: This is *the* application to be using moving forward. All changes and updates will be in this application.
Mattermost: The existing "Classic" app. Mostly used only by Sales now. This will be going away some time in 2021. No updates will be made here moving forward by BizOps.