Make other functions wildly successful by providing stellar support with process, tooling, IT, and data-driven infrastructure and analytics
Project Management: Define, scope, prioritize and implement the right things in Q4 and beyond.
Customer Journey operations: Define the Customer Journey with functional stakeholders. Build a project timeline to implement process and tooling to support all key CJ milestones. In the short term we will focus on Customer Billings, License and Provisioning (BLP)
Establish a data and analytics service bureau: Create data and analytics infrastructure that will be used to manage all company critical data. Work with stakeholders to document canonical definitions of key metrics. Establish a self service model for end users. A short term priority will be to begin working centralizing Product Data and Telemetry
MLT Vision and buy-in: Work with MLT to define and scope key MLT metrics and project milestones
IT systems operations: Focus on creating a catalog of all systems used at Mattermost. Identify contract details, spend, owner and users with access. Sunset systems no longer used and/or performing a duplicate function.
It will take time to fully understand all the needs of the company and prioritize appropriately.
Lack of common business and technical definitions for key company and functional metrics
Resources available to tackle key projects
Lack of central control and standardization of systems. There are a few instances where there is more than 1 system performing the same function.
TBD within Q4
Will be based on project milestones around abopve methods