Workflows
The following diagram demonstrates a workflow for customer support responses:

post-sales-support-workflow
The following diagram demonstrates a workflow for customer solution development:

post-sales-solutions-workflow
Additional notes:
- When a solution takes more than 1 day to build, the CSM/TAM prepares a service request document to confirm the scope of work with the customer, which then gets prioritized by the Deployment Engineering team.
Last modified 3mo ago