Workflows

Workflow: Customer support response workflow
The following diagram demonstrates a workflow for customer support responses:
post-sales-support-workflow
Workflow: Customer solution development workflow
The following diagram demonstrates a workflow for customer solution development:
post-sales-solutions-workflow
Additional notes:
When a solution takes more than 1 day to build, the CSM/TAM prepares a service request document to confirm the scope of work with the customer, which then gets prioritized by the Deployment Engineering team.
Custom solutions built by the Deployment Engineering are summarized in our Confluence page.

Overview

Frequently Asked Questions

Last modified 3mo ago