# Workflows

## Workflow: Customer support response workflow

The following diagram demonstrates a workflow for customer support responses:

![post-sales-support-workflow](https://4287631337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LorODNCmgMboJfZ7MPT-3109903374%2Fuploads%2Fgit-blob-13e83e7a82c8714790c5244113286718d35f54ec%2Fpost-sales-support-workflow.png?alt=media)

## Workflow: Customer solution development workflow

The following diagram demonstrates a workflow for customer solution development:

![post-sales-solutions-workflow](https://4287631337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LorODNCmgMboJfZ7MPT-3109903374%2Fuploads%2Fgit-blob-5e77c804c64b16ee8abcb59d8339c3c198bb4c54%2Fpost-sales-solutions-workflow.png?alt=media)

Additional notes:

* When a solution takes more than 1 day to build, the CSM/TAM prepares a [service request document](https://docs.google.com/document/d/1EbP4Ab7N2hEAv--DRCcZHk0XtlG1MFP8F8F0viaTM7I/edit) to confirm the scope of work with the customer, which then gets prioritized by the Deployment Engineering team.
* Custom solutions built by the Deployment Engineering are summarized in our [Confluence page](https://mattermost.atlassian.net/wiki/spaces/~557058c88c3d11b60143deaba6d3d018132127/pages/edit-v2/2461925377?draftShareId=13d69a4b-f7ba-4e33-87e2-4e1bee3b0536\&inEditorTemplatesPanel=auto_closed).