Workflows

Workflow: Customer support response workflow

The following diagram demonstrates a workflow for customer support responses:

post-sales-support-workflow

Workflow: Customer solution development workflow

The following diagram demonstrates a workflow for customer solution development:

post-sales-solutions-workflow

Additional notes:

• When a solution takes more than 1 day to build, the CSM/TAM prepares a service request document to confirm the scope of work with the customer, which then gets prioritized by the Deployment Engineering team.
• Custom solutions built by the Deployment Engineering are summarized in our Confluence page.