# Company Operations (10%)

## Company

#### Company Key Info

* [About Mattermost](https://handbook.mattermost.com/0.2.0/master): Mission, vision, company overview, history
* [How to VPMOM](https://handbook.mattermost.com/0.2.0/how-to-vpmom): How we use VPMOMs to create organizational alignment at high speed
* [MLT Cadence](https://handbook.mattermost.com/0.2.0/operations/operations-30/mlt-cadence-80): Cadence of Mattermost Leadership Team to develop company strategy, plan, review and adapt.

#### FY20 MLT VPMOM

The following section lists out the public portions of VPMOMs for Fiscal Year 2020 (“FY20”), which ends January 31, 2020: 

Vision

* Be #1 high trust open core DevOps-first collaboration platform

Priorities

* Best people for function and culture - High performance, remote first
* Openly document DevOps, product, and workplace
* Time to value - Deliver value to customers and colleagues quickly
* User experience - Easy-to-use, easy-to-work with
* High output process - Scalable, reliable, vacation-ready processes that are efficient

Methods

* Hire & onboard open source, remote-first, communities-centered team
* Deliver high quality, DevOp-first collaboration and app platform
* Design and scale effective customer onboarding
* Deliver pipe by scaling online discovery, education, and trial experience
* Build the machine to scale open core sales, direct and indirect
* Operate efficiently \~\~and fund growth\~\~

Obstacles

* Under-resourced on support, on-boarding and best practices
* Lack of infrastructure
* Missing tools, automated metrics and reporting
* Lack of recommended solutions for core DevOps integrations
* Lack of core DevOps thought leadership across the company
* Lack of clearly and publicly defined metrics
* Lack of unified theory of the business

Measures

* Top Tier sales ARR growth, net expansion and retention metrics
* Choice destination for open source, remote-first, communities-centered candidates
* Co-marketing with 2+ leading DevOps platforms, 2+ customer references each
* Consistently achieve product NPS target
* Growth in free downloads and reported trial activations
* Growth in contributor community

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