Company Operations (10%)
How Mattermost, Inc. operates as a company
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How Mattermost, Inc. operates as a company
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: Mission, vision, company overview, history
: How we use VPMOMs to create organizational alignment at high speed
: Cadence of Mattermost Leadership Team to develop company strategy, plan, review and adapt.
The following section lists out the public portions of VPMOMs for Fiscal Year 2020 (“FY20”), which ends January 31, 2020:
Vision
Be #1 high trust open core DevOps-first collaboration platform
Priorities
Best people for function and culture - High performance, remote first
Openly document DevOps, product, and workplace
Time to value - Deliver value to customers and colleagues quickly
User experience - Easy-to-use, easy-to-work with
High output process - Scalable, reliable, vacation-ready processes that are efficient
Methods
Hire & onboard open source, remote-first, communities-centered team
Deliver high quality, DevOp-first collaboration and app platform
Design and scale effective customer onboarding
Deliver pipe by scaling online discovery, education, and trial experience
Build the machine to scale open core sales, direct and indirect
Operate efficiently ~~and fund growth~~
Obstacles
Under-resourced on support, on-boarding and best practices
Lack of infrastructure
Missing tools, automated metrics and reporting
Lack of recommended solutions for core DevOps integrations
Lack of core DevOps thought leadership across the company
Lack of clearly and publicly defined metrics
Lack of unified theory of the business
Measures
Top Tier sales ARR growth, net expansion and retention metrics
Choice destination for open source, remote-first, communities-centered candidates
Co-marketing with 2+ leading DevOps platforms, 2+ customer references each
Consistently achieve product NPS target
Growth in free downloads and reported trial activations
Growth in contributor community