How to change mobile device

Need help?Handbook channel How to use Expensify How to update the Handbook

Search…

At Mattermost, we are using our mobile devices daily at work. This how-to document provides guidance on what steps you need to take when planning to migrate to a new phone. 
NOTE: If you’ve lost your mobile phone, please refer to the How To Handle a Lost Mobile Device guide.
GSuite Two-Factor Authentication
If you use GSuite two-factor authentication, please follow these steps:
Open https://myaccount.google.com/security​
Click 2-Step Verification
You will be prompted to log in again to prove your identity
Click on Change Phone and follow the provided steps
(Optional) If you’ve changed your phone number, update the phone number in the Google Security Center as well
 OneLogin Two-Factor Authentication
If you use OneLogin two-factor authentication, please follow these steps:
Open https://mattermost.onelogin.com/​
Log in with your OneLogin credentials
Click on your name in the top right and select Profile
Press the small plus on the right-hand side next to 2-Factor Authentication
Depending on the two-factor method you are using:
Google Authenticator
Select Choose Vendor in Google Authenticator
Enter the Name "Mattermost OneLogin"
Scan the barcode with the Google Authenticator app on your phone
Enter the security code shown on your mobile phone to finish the setup
OneLogin Protect
Select Choose Vendor in OneLogin Protect
Select your device type
Open the mobile app and scan the bar code
Follow the instructions on your mobile phone
Remove the old two-factor device using the “Revoke” button next to it on your OneLogin profile

How to update the handbook

How to handle a lost mobile device

Last modified 2yr ago

Export as PDF

Copy link

Edit on GitHub

On this page

GSuite Two-Factor Authentication

OneLogin Two-Factor Authentication