At Mattermost, we are using our mobile devices daily at work. This how-to document provides guidance on what steps you need to take when planning to migrate to a new phone.
NOTE: If you’ve lost your mobile phone, please refer to the How To Handle a Lost Mobile Device guide.
If you use GSuite two-factor authentication, please follow these steps:
Click 2-Step Verification
You will be prompted to log in again to prove your identity
Click on Change Phone and follow the provided steps
(Optional) If you’ve changed your phone number, update the phone number in the Google Security Center as well
If you use OneLogin two-factor authentication, please follow these steps:
Log in with your OneLogin credentials
Click on your name in the top right and select Profile
Press the small plus on the right-hand side next to 2-Factor Authentication
Depending on the two-factor method you are using:
Select Choose Vendor in Google Authenticator
Enter the Name "Mattermost OneLogin"
Scan the barcode with the Google Authenticator app on your phone
Enter the security code shown on your mobile phone to finish the setup
Select Choose Vendor in OneLogin Protect
Select your device type
Open the mobile app and scan the bar code
Follow the instructions on your mobile phone
Remove the old two-factor device using the “Revoke” button next to it on your OneLogin profile