Frequently asked questions
Last Updated November 15, 2019. 50% Draft
Where do I register my laptop? Do I need to register other equipment?
How do I set up two-factor authentication?
What is the company’s address and phone number?
530 Lytton Avenue, Second floor, Palo Alto, CA, 94301, USA
+1 (650) 667-8512
Where can I find more information about Mattermost?
May I sign documents or agreements on behalf of the company?
Who should I contact if I need supplies or equipment, and what’s the company’s expense policy?
Who should I contact for information about my salary, benefits, or other confidential or sensitive matters?
I’d like to take some time off. What’s the process for that?
Discuss the dates you plan to take off with your manager, and decide who will be your backup.
For meetings you’ll miss, message the chair with any status updates.
Optional: Add an out of office reply in Account Settings > Notifications > Automatic Direct Message Replies.
Note:
Where can I find templates?
Navigate to Google Drive.
Click the New button.
Click the type of file you want (e.g. Google Docs, Google Sheets).
Select From a template.
Select Mattermost from the template gallery.
When should I use email, and when should I use Mattermost?
How do I create a channel in Mattermost?
Search for the channel in both the Staff and Contributors teams. If the channel does not exist, create it with a clear name, e.g. “Customer Support”. By default the channel should be public in the Contributors team.
If private customer or company information is shared, the channel should be in the Staff team.
If PII or confidential staff information is shared, the channel should be private, and in the Staff team.
Add relevant members to the channel.
Create a scratch doc in Google Doc for the channel, e.g. “Customer Support Scratch”.
Share permissions for channel members to edit the Google Doc.
Add a link to the Google Doc in channel header, using Markdown formatting, e.g. `[Customer Support Scratch](link to Google Doc)`.
What channels should I join to get a feel for the company?
Whenever possible, we share key updates and have discussions in Mattermost. Some of the recommended channels we use are listed below. Note that some channels are available on the Community server and others are available on the Mattermost Staff server.
Community channels
Mattermost Staff channels
What does 0/5 mean?
I am planning to move. What do I need to know?
Staff contracts are conditioned upon the country/region of reference listed in signed agreements. If you plan to change your residence from the location listed in your agreement, you must receive prior written approval from the company.
Upon written approval, please update Rippling.
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