Frequently asked questions
Last Updated November 15, 2019. 50% Draft
Last updated
Was this helpful?
Last Updated November 15, 2019. 50% Draft
Last updated
Was this helpful?
Please register your laptop as soon as you receive it . Please also register equipment valued over $500 USD, such as phones and monitors.
Please see on G Suite and Okta two-factor authentication. Check out more "how to" guides !
530 Lytton Avenue, Second floor, Palo Alto, CA, 94301, USA
+1 (650) 667-8512
Learn more about us .
Check the next!
This handbook (including our ) is also a great resource.
The notes from the and meetings will keep you in sync. Tip: Search #com-summary in the for meeting summaries by week.
Discuss the dates you plan to take off with your manager, and decide who will be your backup.
For meetings you’ll miss, message the chair with any status updates.
Optional: Add an out of office reply in Account Settings > Notifications > Automatic Direct Message Replies.
Note:
Navigate to Google Drive.
Click the New button.
Click the type of file you want (e.g. Google Docs, Google Sheets).
Select From a template.
Select Mattermost from the template gallery.
Search for the channel in both the Staff and Contributors teams. If the channel does not exist, create it with a clear name, e.g. “Customer Support”. By default the channel should be public in the Contributors team.
If private customer or company information is shared, the channel should be in the Staff team.
If PII or confidential staff information is shared, the channel should be private, and in the Staff team.
Add relevant members to the channel.
Create a scratch doc in Google Doc for the channel, e.g. “Customer Support Scratch”.
Share permissions for channel members to edit the Google Doc.
Add a link to the Google Doc in channel header, using Markdown formatting, e.g. `[Customer Support Scratch](link to Google Doc)`.
Whenever possible, we share key updates and have discussions in Mattermost. Some of the recommended channels we use are listed below. Note that some channels are available on the Community server and others are available on the Mattermost Staff server.
Staff contracts are conditioned upon the country/region of reference listed in signed agreements. If you plan to change your residence from the location listed in your agreement, you must receive prior written approval from the company.
Upon written approval, please update Rippling.
Only the Mattermost, Inc. CEO can sign documents on behalf of the company, with the one and only exception being signing an on-site NDA (non-disclosure agreement) in order to enter a building. More on that .
Please review . You before making purchases on behalf of the company. When in doubt, inform your manager before the purchase or as soon as possible after the purchase.
Email with any questions or concerns about confidential matters.
Post in the the dates you’ll be away and who will be your backup. Add the hashtag #timeoff somewhere in your message so people can spot it easily.
Book time off in Rippling. The dates will appear in Ripplings's Who's Out Calendar, so it’s easy for the team to see who is going to be away. More details .
If you're taking time off for a personal or family illness in excess of three days, please contact .
Company holidays are listed , but please take off on holidays that are relevant to your culture, country of residence, and preferences.
You can add a link to Rippling's to your GCalendar.
Whenever possible, communicate using Mattermost. Email is typically reserved for communication with external parties. Everyone is encouraged to .
- General questions about Mattermost
- Technical questions to the Mattermost R&D team
- General development help
- Discussion with and questions for Mattermost product managers
- In-progress plans for new features
- Discussion with Mattermost's
- Mattermost-wide announcements
- Discussion of customer feedback
- Updates from, and general discussion with, the Mattermost customer success team
- Discussion of customer support ticket escalations
- Campaign ideas and general marketing team discussions
- Website bugs, release notes, and web discussions
- Questions about and discussion of the product roadmap, or to view the public roadmap listed in the header
- Discussion of all types of sales inquiries/questions
- Share availability updates, such as "Going to the dentist, back shortly"
- Questions and discussion about product design
- Where new staff members are introduced on their first day
0/5 means you are not very committed or attached to an outcome. 5/5 indicates full confidence and that you would stake your reputation on the opinion. More about these and other terms can be found .