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You can't impact what you don't measure. So at Mattermost we have defined standard operating metrics that we monitor to run our business. This section is dedicated to this effort.
- Our main company measures are defined and tracked by way of our Standard Operating Metrics (SOM)
- SOM: Metrics we believe give the best overall understanding of how the company is performing across departments.
- Metrics LifeCycle
- Choose them
- Define them
- Document them
- Automate where possible
- Reports and Dashboards
- Monthly Going Well, Not Going Well & Next Actions (GNN) Review by MLT and MLX.