This page summarizes where to find legal resources for Mattermost staff.
For legal resources by "Area of Responsibility" please see Mattermost Legal AORs which includes the name and contact information of legal specialists by area.
Important Note: Please keep [email protected] copied on all correspondence. To connect with a law firm resource, please first ask VP Legal or [email protected]
When you have legal questions that aren't covered in the AORs, please mail [email protected].
Here's a list of additional resources related to the legal function:
Customer Contracts
Frequently Asked Questions
  • FAQ - Summary of frequently asked questions.

Answering Questions Once (AQO)

When you ask questions to [email protected] for areas that aren't covered by owners named in the AOR list, nor documented in our handbook, and could be use to others, we use a process of "Document-First Question and Answer" to write the answer first and then responding with a link to the answer.
While this takes slightly longer, it pays-off long term by answering questions once.
Also, if you see parts of our documentation or handbook out-of-date, please also mail [email protected] to let us know.

Outside council one-pager

If you're an outside council onboarding to work with Mattermost here's what you need to know:
  1. 1.
    Please CC [email protected] on all communications with Mattermost staff. This helps keep track of projects and documents, and confirm billings.
  2. 2.
    If you have general questions, please ask your "Mattermost Contact" as listed on this page.
  3. 3.
    If you have questions on billing logistics, please mail [email protected].
  4. 4.
    We use a Green/Yellow/Red system to discuss legal issues. Depending on your specialty we may design the critiera with your input.
  • "Green" is anything minor. Example: Minor changes to our standard agreements, or conforming agreement from an outside party.
  • "Yellow" is an issue that can be signed off by a department head, but should be surfaced as an exception in either our contracts management software or at the company-level. Example: Change of jurisdiction from Mattermost, Inc. to the jurisdiction of one of our subsidiaries.
  • "Red" is an issue that requires written sign-off from either VP Finance or CEO and escalation to Head of Legal. Example: Change of jurisdiction to a region where we don't reside directly or via a subsidiary (which will most likely be declined).