Legal

This page summarizes where to find legal resources for Mattermost staff.
For legal resources by "Area of Responsibility" please see Mattermost Legal AORs which includes the name and contact information of legal specialists by area.
Important Note: Please keep [email protected] copied on all correspondence. To connect with a law firm resource, please first ask VP Legal or [email protected]
When you have legal questions that aren't covered in the AORs, please mail [email protected]
Legal Resources
Here's a list of additional resources related to the legal function:
Operations
​Signing Authority - Lists who at the company is authorized to approve and sign.
​Approvals Matrix - Lists company-level approvals.
​File Naming Conventions - How files should be named for archiving.
Marketing
​Brand Usage Guidelines - Guidelines on how our trademark and brand are to be used.
Customer Contracts
​Export Compliance - Summary of Export Compliance contacts. Also see Mattermost's Export Control Compliance Number (ECCN) and Overview.
​Deal Desk Terms & Approvals - Explains the process of how non-standard customer agreements are reviewed and processed.
Procurement
​Vendor Procurement Process - Explains process for procuring from an external vendor.
​Contract Signing for Vendor Procurement - How signing works at the end of a process for Mattermost staff to procure from an external vendor.
​Using Standard U.S. Consulting Agreement - Process to bring on a vendor for services using a standardized Mattermost consulting agreement. Using this agreement template can greatly accelerate the speed at which Mattermost can approve services you supply to Mattermost. When a vendor asks for material modifications to our standard terms or add a completely custom agreement, procurement can be materially delayed.
​Company Policies - A list of internal company policies for staff members.
Product
​Mattermost Legal Terms - Our standard legal terms for using Mattermost software and services. Other
​Legal Discussion Channel - A channel with historical Q&A for legal.
​Archive of Legal Handbook (Prior to Feb 18, 2022)​
Frequently Asked Questions
​FAQ - Summary of frequently asked questions.
Answering Questions Once (AQO)
When you ask questions to [email protected] for areas that aren't covered by owners named in the AOR list, nor documented in our handbook, and could be use to others, we use a process of "Document-First Question and Answer" to write the answer first and then responding with a link to the answer.
While this takes slightly longer, it pays-off long term by answering questions once.
Also, if you see parts of our documentation or handbook out-of-date, please also mail [email protected] to let us know.
Outside council one-pager
If you're an outside council onboarding to work with Mattermost here's what you need to know:
1.Please CC [email protected] on all communications with Mattermost staff. This helps keep track of projects and documents, and confirm billings.
2.If you have general questions, please ask your "Mattermost Contact" as listed on this page.
3.If you have questions on billing logistics, please mail [email protected]
4.We use a Green/Yellow/Red system to discuss legal issues. Depending on your specialty we may design the critiera with your input.
"Green" is anything minor. Example: Minor changes to our standard agreements, or conforming agreement from an outside party.
"Yellow" is an issue that can be signed off by a department head, but should be surfaced as an exception in either our contracts management software or at the company-level. Example: Change of jurisdiction from Mattermost, Inc. to the jurisdiction of one of our subsidiaries.
"Red" is an issue that requires written sign-off from either VP Finance or CEO and escalation to Head of Legal. Example: Change of jurisdiction to a region where we don't reside directly or via a subsidiary (which will most likely be declined).
Customer Support
Contracts
Last modified 1mo ago