Important Notes

• DO NOT share confidential HR information in the Mattermost pre-release server (a.k.a. http://community.mattermost.com\ as it runs pre-production releases of Mattermost software and occasionally requires debugging of data stores. Use BambooHR to handle passport information, ID numbers and other sensitive data. HR issues (e.g. health, extenuating circumstances, etc.) should be discussed in @mattermost.com emails only.

Key Channels and Resources

• Performance Reviews

  • 📁Performance Review Guidelines​

  • 📁Performance Review Template

• Onboarding

  • ​💬​People Ops Channel​

  • 📁Legacy PeopleOps Page (to be tomb-stoned)

• Compensation

  • 🧑@natalie.jew - Natalie Jew - Director of HR or 🧑@lynn.conway - Lynn Conway

• Employment Verification

  • 🧑@lynn.conway - Lynn Conway

• Benefits

  • 📁Legacy U.S. Benefits Page (to be tomb-stoned)

    • 🧑@natalie.jew - Natalie Jew

  • 📁Legacy Canadian Benefits (to be tomb-stoned)

    • 🧑@lynn.conway - Lynn Conway

• For Managers

  • Hiring

    • 📁Hiring workflow ​

      • 📁Headcount Approval Request process (for off-cycle requests)

      • 📁Job Description template + new req in-take form​

      • 📁Offer Request Approval process

  • Recommended Reading

    • ​High Output Management (Chapter 13 required for performance reviews)

Team

HR

• 🧑@natalie.jew - Natalie Jew - Director of HR

• 🧑@lynn.conway - Lynn Conway - HR Generalist

• 🧑@camille.harris - Camille Harris - HR Specialist

Recruiting

• 🧑@hilary.clarke - Hilary Clarke - Director of Recruiting

• 🧑@teresa.novoa - Teresa Novoa - Technical Recruiting Manager

• 🧑@julia.novoa - Julia Novoa - Recruiting Coordinator

General Information

Office Address

Mattermost, Inc. is located at:

Mattermost, Inc.
530 Lytton Avenue, 2nd Floor
Palo Alto, CA, 94301

Letter of Employment

If you need a letter from Mattermost verifying your employment or contractor status, please send the request to hr@mattermost.com citing what information is needed.

For example, monthly fee, salary, start date, title, etc. People ops will send you the letter once it is completed.

Regular Compensation

1. Employees of our US entity, Mattermost, Inc., receive salary by semi-monthly direct deposit via TriNet. Pay slips are available via TriNet’s portal.

2. Employees of our Canadian co-employer receive salary by direct deposit semi-monthly via ADP.

3. Contractors to Mattermost, Inc. should email invoices monthly with:

   TO:       [Email specified in "Mattermost Invoice Instructions" emailed with your on-boarding instructions]
   CC:       [Email of your manager]
   SUBJECT:  [Please include MONTH YEAR and YOUR NAME or YOUR COMPANY NAME]

• For ‘fixed fee’ contracts, it is fine to send invoice before the time period covered. Example: An invoice for services April 1-30 can be sent on April 25.

• Your manager should reply on the email with any feedback on the invoice.

Other