Important Notes

• DO NOT share confidential HR information in the Mattermost Community server, as it runs pre-production releases of Mattermost software and occasionally requires debugging of data stores. Use BambooHR to handle passport information, ID numbers, and other sensitive data. HR issues (e.g. health, extenuating circumstances, etc.) should be discussed in @mattermost.com emails only.

Change Log

Key Channels and Resources

• Performance Reviews

  • 📁Performance Review Guidelines​

  • 📁Performance Review Template​

• Onboarding

  • ​💬​People Ops Channel​

  • 📁Legacy PeopleOps Page(to be tomb-stoned)

• Compensation

  • 🧑@natalie.jew - Natalie Jew - Director of HR or 🧑@lynn.conway - Lynn Conway​

• Employment Verification

  • 🧑@lynn.conway - Lynn Conway

• Benefits

  • 📁Legacy U.S. Benefits Page (to be tomb-stoned)

    • 🧑@natalie.jew - Natalie Jew

  • 📁Legacy Canadian Benefits (to be tomb-stoned)

    • 🧑@lynn.conway - Lynn Conway

• For Managers

  • Hiring

    • 📁Hiring workflow ​

      • 📁Headcount Approval Request Process (for off-cycle requests)

      • 📁Job Description Template and New Req Intake Form​

      • 📁Offer Request Approval Process​

  • Recommended Reading

    • ​High Output Management (Chapter 13 required for performance reviews)

Team

HR

• 🧑@natalie.jew - Natalie Jew - Director of HR

• 🧑@lynn.conway - Lynn Conway - People Partner

Recruiting

• 🧑@teresa.novoa - Teresa Novoa - Technical Recruiting Manager

General Information

Office Address

Mattermost, Inc. is located at:

Mattermost, Inc.
530 Lytton Avenue, 2nd Floor
Palo Alto, CA, 94301

Letter of Employment

If you need a letter from Mattermost verifying your employment or contractor status, please send the request to hr@mattermost.com citing what information is needed.

For example, monthly fee, salary, start date, title, etc. People Ops will send you the letter once it is completed.

If you are a U.S. staff member and on payroll through TriNet, see TriNet Contact Information. Please make sure to include the TriNet Employer Code when you share TriNet contact information with your verifying institution.

Regular Compensation

1. Employees of our US entity, Mattermost, Inc., receive salary by semi-monthly direct deposit via TriNet. Pay slips are available via TriNet’s portal.

2. Employees of our Canadian co-employer receive salary by direct deposit semi-monthly via ADP.

3. Contractors to Mattermost, Inc. should email invoices monthly with:

   TO:       [Email specified in "Mattermost Invoice Instructions" emailed with your on-boarding instructions]
   CC:       [Email of your manager]
   SUBJECT:  [Please include MONTH YEAR and YOUR NAME or YOUR COMPANY NAME]

• For ‘fixed fee’ contracts, it is fine to send invoice before the time period covered. Example: An invoice for services April 1-30 can be sent on April 25.

• Your manager should reply on the email with any feedback on the invoice.

Other

BambooHR

• BambooHR is our Human Resources Information System.

• The People Ops team uses BambooHR to store staff information, records and important documents, for HR reporting and analytics, and to create new hire onboarding and offboarding workflows.

• Staff use BambooHR to update their personal and emergency contact information, and to reference the organizational chart and staff directory.

• To access the system go to https://mattermost.bamboohr.com/ and use your Mattermost credentials to log in.

Culture Amp

• Culture Amp is our Engagement and Performance Platform.

• The People team uses Culture Amp to gain insight across the employee experience, using employee engagement surveys, continuous feedback, 360 reviews, and goal tracking.

• Staff use Cuture Amp for performance reviews such as 90-day reviews and 360 performance reviews, for engagement and employee experience surveys, and goal tracking.

• To access the system go to Culture Amp or OneLogin.

• Note that as of March 2021, Culture Amp will not be supporting Internet Explorer 11.