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Mattermost Handbook
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PeopleOps

Sub-Team
Name
Title
HR
VP of HR
​
Manager, People
​
​
​
Recruiting
Technical Recruiting Manager
​
Recruiter
​
​
​
Total Rewards
Total Rewards Manager
​
Total Rewards Analyst
​
​
​
Workplace
Workplace Community Manager
​
Workplace Coordinator

Have a Question for the People Team?

People Topic
Resource
Who to Ask?
Offer Letters and Employment Agreements
Onboarding
Employment Verification Letters
see request instructions here, Email: [email protected]
Mattermost Invitation Letter (for Visa Application)
see request instructions below and complete this form​
US Benefits
​Loc: USA​
Canada Benefits
General HR Questions
​Ask the People Team (Non-Confidential) and [email protected] (Confidential)
Recruiting
​Ask the Recruiting Team (Non-Confidential)
Workplace Program Questions & Updates
Questions: Ask the People Team, Email: [email protected], Updates: Social: Workplace Programs or Workplace Calendar (Found on the BambooHR Homepage under "Company Links"
Compensation Analytics

People Team SLAs

What is an SLA? An SLA is an agreement that details the expectations and obligations of a service provider to a client.
Common People Team Request
SLA
​DRI​
Sub-Team
Compensation Review Requests (for candidates/offers)
2 business days
Total Rewards
General Recruiting Questions
1 business day
Recruiting
Opening a Requisition
1 business day
Recruiting
Posting a Job
2 business days
Recruiting
In-take ICP & Job Description
2-4 business days
Recruiting
Recruiting New Agency Support
5-7 business days
Recruiting
Requesting a Recruiter Screen
1 business day
Recruiting
Reference Check Request
1 business day
Recruiting
Offer Letters
All Approvals given by 4 PM ET will go out same day
HR
General, Non-Urgent HR Questions
Response: 1 business day, Solution: within 3 business days (for non-complex issues)
HR
US Benefit Overviews from TriNet for Candidates
2-3 business days
HR
Employment Change/Comp Adjustment Letters
3 business days (after all approvals received)
HR
Letters of Employment and Employment Verifications
2 business days
HR
Mattermost Invitation Letter (for Visa Application)
2 business days
HR
General Workplace Questions
Response: 1 business day, Solution: within 3 business days (for non-complex issues)
Workplace
Workplace Program Proposals
Response in 2-3 business days
Workplace
New Hire Equipment
2 weeks
Workplace
Refresh Equipment (for current staff)
2 weeks
Workplace

Important Note

  • DO NOT share confidential HR information in the Mattermost Community server, as it runs pre-production releases of Mattermost software and occasionally requires debugging of data stores. Use BambooHR to handle passport information, ID numbers, and other sensitive data. HR issues (e.g. health, extenuating circumstances, etc.) should be discussed in @mattermost.com emails only.

General Information

Office Address

Mattermost, Inc. is located at:
Mattermost, Inc.
530 Lytton Avenue, 2nd Floor
Palo Alto, CA, 94301

Letter of Employment

If you need a letter from Mattermost verifying your employment or contractor status, please send the request to [email protected] citing what information is needed.
For example, monthly fee, salary, start date, title, etc. People Ops will send you the letter once it is completed.
If you are a U.S. staff member and on payroll through TriNet, see TriNet Contact Information. Please make sure to include the TriNet Employer Code when you share TriNet contact information with your verifying institution.

Mattermost Invitation Letter (for Visa Application)

If you are traveling on behalf of the company and need an invitation letter as a part of the visa application process, please complete this form. Cecily Sullivan will write a letter based off of the information you provide in the form and will send it to you within 2 business days.
If you would like a letter confirming traveling insurance when traveling on behalf of the company, please review the Business Travel Insurance section of the handbook and complete the AIG Travel Insurance Generation Form.

Regular Compensation

  1. 1.
    Employees of our US entity, Mattermost, Inc., receive salary by semi-monthly direct deposit via TriNet. Pay slips are available via TriNet’s portal.
  2. 2.
    Employees of our Canadian entity receive salary by direct deposit semi-monthly via Vistra.
  3. 3.
    Employees of our German entity receive salary by direct deposit monthly via Vistra.
  4. 4.
    Employees of our UK entity receive salary by direct deposit monthly via Vistra.
  5. 5.
    Contractors to Mattermost, Inc. via Deel receive payment monthly via Deel. Invoices are automatically generated.
  6. 6.
    Contractors to Mattermost, Inc. (direct) should email invoices monthly with:
    TO: [Email specified in "Mattermost Invoice Instructions" emailed with your on-boarding instructions]
    CC: [Email of your manager]
    SUBJECT: [Please include MONTH YEAR and YOUR NAME or YOUR COMPANY NAME]
  • For ‘fixed fee’ contracts, it is fine to send invoice before the time period covered. Example: An invoice for services April 1-30 can be sent on April 25.
  • Your manager should reply on the email with any feedback on the invoice.

BambooHR

BambooHR is our Human Resources Information System (HRIS). BambooHR is a single source of truth for staff information, and data updates are supported by the following directly responsible individuals:
  • The People Ops team uses BambooHR to store and update staff job information, records and important documents, for HR reporting and analytics, and to create new hire onboarding and offboarding workflows.
  • Staff use BambooHR to update their personal and emergency contact information, to submit their PTO, and to reference the organizational chart and staff directory.
  • Managers use BambooHR to approve their team's PTO, recieve onboarding/offboarding notifications, approve appropriate changes for their team and/or direct reports. Note: managers will receive requests via a BambooHR notification sent to a Manager's Mattermost email address. Managers can click through the email notification to approve or approve directly in BambooHR.
  • Executive Assistants (EAs) are able to update personal information for the MlT team members they support, and to be vacation-ready any appropriate back-up EAs will be able to update personal information as-needed.
  • To access the system go to https://mattermost.bamboohr.com/ and use your Mattermost credentials to log in.
Resources: How-to for Staff Members

Culture Amp

  • Culture Amp is our Engagement and Performance Platform.
  • The People team uses Culture Amp to gain insight across the employee experience, using employee engagement surveys, continuous feedback, 360 reviews, and goal tracking.
  • Staff use Cuture Amp for performance reviews such as 90-day reviews and 360 performance reviews, for engagement and employee experience surveys, and goal tracking.
  • To access the system go to Culture Amp or Okta.
  • Note that as of March 2021, Culture Amp will not be supporting Internet Explorer 11.

Other Key Channels and Resources

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HR cadences
Last modified 1mo ago