PeopleOps

Name	Title
Natalie Jew	VP, Human Resources
Lynn Conway	Senior Manager, People
Kellie Ritenour	Recruiter

Have a Question for the People Team?

People Topic	Resource	Who to Ask?
Offer Letters and Employment Agreements	[e-mail]	Lynn Conway
Onboarding	Mattermost Company Onboarding Google Slides, Ask the People Team	Lynn Conway
Employment Verification Letters	see request instructions here, Email: [e-mail]	Lynn Conway
US Benefits	Loc: USA	Lynn Conway
Canada Benefits	Loc: Canada	Lynn Conway
General HR Questions	Ask the People Team (Non-Confidential) and [e-mail] (Confidential)	Lynn Conway
Recruiting	Kellie Ritenour (Non-Confidential)	Lynn Conway, Natalie Jew
Workplace Program Questions & Updates	Questions: Ask the People Team, Email: [e-mail], Updates: Social: Workplace Programs or Workplace Calendar (Found on the Rippling Feed page under "Resources"	Lynn Conway
Total Rewards	Ask the People Team	Natalie Jew, Lynn Conway

People Team SLAs

What is an SLA? An SLA is an agreement that details the expectations and obligations of a service provider to a client.

Common People Team Request	SLA	DRI
Compensation Review Requests (for candidates/offers)	2 business days	Natalie Jew, Lynn Conway
General Recruiting Questions	1 business day	Kellie Ritenour, Natalie Jew
Opening a Requisition	1 business day	Kellie Ritenour
Posting a Job	2 business days	Kellie Ritenour
In-take ICP & Job Description	2-4 business days	Kellie Ritenour
Recruiting New Agency Support	5-7 business days	Kellie Ritenour
Requesting a Recruiter Screen	1 business day	Kellie Ritenour
Reference Check Request	1 business day	Lynn Conway
Offer Letters	All Approvals given by 4 PM ET will go out same day	Lynn Conway
General, Non-Urgent HR Questions	Response: 1 business day, Solution: within 3 business days (for non-complex issues)	Lynn Conway
US Benefit Overviews from TriNet for Candidates	2-3 business days	Lynn Conway
Employment Change/Comp Adjustment Letters	3 business days (after all approvals received)	Lynn Conway
Letters of Employment and Employment Verifications	2 business days	Lynn Conway
Mattermost Invitation Letter (for Visa Application)	2 business days	Lynn Conway
General Workplace Questions	Response: 1 business day, Solution: within 3 business days (for non-complex issues)	Lynn Conway
Workplace Program Proposals	Response in 2-3 business days	Hanna Park
New Hire Equipment	2 weeks	Hanna Park, [e-mail]
Refresh Equipment (for current staff)	2 weeks	Hanna Park, [e-mail]

Important Note

• DO NOT share confidential HR information in the Mattermost Community server, as it runs pre-production releases of Mattermost software and occasionally requires debugging of data stores. Use Rippling to handle passport information, ID numbers, and other sensitive data. HR issues (e.g. health, extenuating circumstances, etc.) should be discussed in @mattermost.com emails only.

General Information

Office Address

Mattermost, Inc. is located at:

Mattermost, Inc.
2100 Geng Road, Suite 210,
Palo Alto, California 94303

Phone Number

The official phone number for Mattermost, Inc. is [phone]. All company phone calls are received via Ruby, our virtual receptionist app. Full-time staff members who wish to be added to the directory should contact [e-mail] or [e-mail].

Letter of Employment

If you need a letter from Mattermost verifying your employment or contractor status, please send the request to [e-mail] citing what information is needed.

For example, monthly fee, salary, start date, title, etc. People team will send you the letter once it is completed.

If you are a U.S. staff member and on payroll through TriNet, see TriNet Contact Information. Please make sure to include the TriNet Employer Code when you share TriNet contact information with your verifying institution.

Mattermost Invitation Letter (for Visa Application)

If you are traveling on behalf of the company and need an invitation letter as a part of the visa application process, please complete this form. People team will write a letter based off of the information you provide in the form and will send it to you within 2 business days.

If you would like a letter confirming traveling insurance when traveling on behalf of the company, please review the Business Travel Insurance section of the handbook and complete the AIG Travel Insurance Generation Form.

Regular Compensation

1. Employees of our US entity, Mattermost, Inc., receive salary by semi-monthly direct deposit via TriNet. Pay slips are available via TriNet’s portal.
2. Employees of our Canadian entity receive salary by direct deposit semi-monthly via Rippling.

3. Employees of our German entity receive salary by direct deposit monthly via Vistra.

4. Employees of our UK entity receive salary by direct deposit monthly via Rippling.

5. Contractors to Mattermost, Inc. via Deel receive payment monthly via Deel. Invoices are automatically generated.

6. Contractors to Mattermost, Inc. (direct) should email invoices monthly with:

   TO:       [Email specified in "Mattermost Invoice Instructions" emailed with your on-boarding instructions]
   CC:       [Email of your manager]
   SUBJECT:  [Please include MONTH YEAR and YOUR NAME or YOUR COMPANY NAME]

• For ‘fixed fee’ contracts, it is fine to send invoice before the time period covered. Example: An invoice for services April 1-30 can be sent on April 25.

• Your manager should reply on the email with any feedback on the invoice.

Rippling

Rippling is our Human Resources Information System (HRIS). Rippling is a single source of truth for staff information, and data updates are supported by the following directly responsible individuals:

• The People team uses Rippling to store and update staff job information, records and important documents, for HR reporting and analytics, and to create new hire onboarding and offboarding workflows.

• Staff use Rippling to update their personal and emergency contact information, to submit their PTO, and to reference the organizational chart and staff directory.

• Managers use Rippling to approve their team's PTO, receive onboarding/offboarding notifications, approve appropriate changes for their team and/or direct reports. Note: managers will receive requests via a Rippling notification sent to a Manager's Mattermost email address. Managers can click through the email notification to approve or approve directly in Rippling.

• Executive Assistants (EAs) are able to update personal information for the MLT team members they support, and to be vacation-ready as appropriate back-up EAs will be able to update personal information as-needed.

Resources: How-to for Staff Members

• Update your personal information
• View the Company Directory and Org Chart
• Request Time Off
• Review Time Off Requests as a Manager
• View Holiday Calendar

Lattice

• Lattice is our Engagement and Performance Platform.

• The People team uses Lattice to gain insight across the employee experience, using employee engagement surveys, continuous feedback, 360 reviews, and 1:1s.

• Staff use Lattice for performance reviews such as 90-day reviews and 360 performance reviews, for engagement and employee experience surveys, and 1:1s.

• To access the system go to Lattice or Okta.

Other Key Channels and Resources

• Performance Reviews

  • 📁Performance Review Toolkit
• For Managers

  • Hiring

    • 📁Hiring workflow

      • 📁Headcount Approval Request Process (for off-cycle requests)
      • 📁Job Description Template and New Req Intake Form
      • 📁Offer Request Approval Process
  • Recommended Reading

    • High Output Management (Chapter 13 required for performance reviews)