Important Notes

  • DO NOT share confidential HR information in the Mattermost Community server, as it runs pre-production releases of Mattermost software and occasionally requires debugging of data stores. Use BambooHR to handle passport information, ID numbers, and other sensitive data. HR issues (e.g. health, extenuating circumstances, etc.) should be discussed in emails only.

Change Log


Edited By

Change Notes


Lynn Conway

Updated Team


Natalie Jew

Updated Employment Verification


Natalie Jew

Added HR Systems


Natalie Jew

Added Recruiting Process - stage descriptions​


Natalie Jew

Added Referral Program​

Key Channels and Resources




General Information

Office Address

Mattermost, Inc. is located at:

Mattermost, Inc.
530 Lytton Avenue, 2nd Floor
Palo Alto, CA, 94301

Letter of Employment

If you need a letter from Mattermost verifying your employment or contractor status, please send the request to [email protected] citing what information is needed.

For example, monthly fee, salary, start date, title, etc. People Ops will send you the letter once it is completed.

If you are a U.S. staff member and on payroll through TriNet, see TriNet Contact Information. Please make sure to include the TriNet Employer Code when you share TriNet contact information with your verifying institution.

Regular Compensation

  1. Employees of our US entity, Mattermost, Inc., receive salary by semi-monthly direct deposit via TriNet. Pay slips are available via TriNet’s portal.

  2. Employees of our Canadian co-employer receive salary by direct deposit semi-monthly via ADP.

  3. Contractors to Mattermost, Inc. should email invoices monthly with:

    TO: [Email specified in "Mattermost Invoice Instructions" emailed with your on-boarding instructions]
    CC: [Email of your manager]
  • For β€˜fixed fee’ contracts, it is fine to send invoice before the time period covered. Example: An invoice for services April 1-30 can be sent on April 25.

  • Your manager should reply on the email with any feedback on the invoice.


People Topic

Who to Ask?

Compensation, benefits, agreements, and verification letters

[email protected]


​Onboarding Channel​

Anything People Ops - not confidential

​Ask the People Team​


BambooHR is our Human Resources Information System (HRIS). BambooHR is a single source of truth for staff information, and data updates are supported by the following directly responsible individuals:

  • The People Ops team uses BambooHR to store and update staff job information, records and important documents, for HR reporting and analytics, and to create new hire onboarding and offboarding workflows.

  • Staff use BambooHR to update their personal and emergency contact information, and to reference the organizational chart and staff directory.

  • Managers use BambooHR to recieve onboarding/offboarding notifications, approve appropriate changes for their team and/or direct reports. Note: managers will receive requests via a BambooHR notification sent to a Manager's Mattermost email address. Managers can click through the email notification to approve or approve directly in BambooHR.

  • Executive Assistants (EAs) are able to update personal information for the MlT team members they support, and to be vacation-ready any appropriate back-up EAs will be able to update personal information as-needed.

  • To access the system go to and use your Mattermost credentials to log in.

Resources: How-to for Staff Members

Culture Amp

  • Culture Amp is our Engagement and Performance Platform.

  • The People team uses Culture Amp to gain insight across the employee experience, using employee engagement surveys, continuous feedback, 360 reviews, and goal tracking.

  • Staff use Cuture Amp for performance reviews such as 90-day reviews and 360 performance reviews, for engagement and employee experience surveys, and goal tracking.

  • To access the system go to Culture Amp or OneLogin.

  • Note that as of March 2021, Culture Amp will not be supporting Internet Explorer 11.