> For the complete documentation index, see [llms.txt](https://handbook.mattermost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://handbook.mattermost.com/company/how-to-guides-for-staff/how-to-do-a-post-escalation-post-mortem.md).

# How to do a mini-retrospective

In the spirit of iteration and continuous improvement, after hitting a significant or repeated issue, we should write a mini-retrospective and share it with the team. This should take 5-10 minutes to prepare.

Following the resolution, the person with the most knowledge of the issue should send an email to the group with the following summary:

1. What was the issue?
2. What might be done to improve our outcomes in the future?
3. What are we changing in our process and/or documentation (if anything) to improve future outcomes?

By taking a moment to reflect, we have the opportunity to uplevel, and create lasting change and improvement.