Mattermost Handbook
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0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
      • List of terms
      • Business model
      • Mindsets
    • "How to" guides for staff
      • How to set up a 1-1 channel
      • How to update the handbook
      • How to manage Handbook notifications
      • How to change mobile device
        • How to handle a lost mobile device
      • How to do a mini-retrospective
      • How to autolink keywords in Mattermost
  • Operations
    • Company operations
      • Areas of Responsibility
      • Mattermost Leadership Team (MLT)
        • MLT cadence
      • Company measures
        • Metrics definitions
        • FY23 goals board
        • MLT metrics
      • Company cadence
      • Company policies
        • Community response policy
        • Security policy
      • Company processes
        • Issue/solution process
        • Company agreements
        • Publishing
          • Public web properties
          • Publishing guidelines
            • Brand and visual design guidelines
            • Voice, tone, and writing style guidelines
              • Contribute to documentation
            • Confidentiality guidelines
          • Post-publication quality control process
      • Handbook processes and policies
        • Handbook onboarding
      • Fiscal year planning
    • Research and Development
      • Organization
        • Tech Writing
        • Data engineering
        • Delivery
        • Cloud Platform
        • Site Reliability Engineering
        • GRC
        • Product Security
        • Security Operations
      • Processes
        • Feature Labels
      • Product
        • Product planning
          • Product philosophy and principles
          • Prioritization process
          • Release planning process
          • Roadmap views
          • Release plan
          • Launch plan
          • Feature requests
        • Development process
          • Mobile feature guidelines
          • Deprecation policy
          • Mattermost software requirements process
          • Jira ticket lifecycle
          • Creating new Jira bug tickets
            • Priority levels for tickets
            • Jira fix versions
        • Release process
          • Release overview
          • Feature release process
          • Dot release process
          • Security release process
          • Mobile app release process
          • Desktop app release process
          • Release tips
          • Release scorecard definitions
        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
          • Product Manager levels
          • Professional development
        • Product Design team handbook
          • Product Design levels
        • Technical Writing team handbook
          • Work with us
          • User interface text guidelines
          • Documentation style guide
          • Our terminology
          • Guidelines for PMs and developers
          • Guidelines for community contributions
          • Technical Writer levels
          • Docathon 2021
            • Getting started with contributing
        • Growth
          • A/B testing methodology
          • PQL definition
        • Analytics
          • Product Analyst Engineer levels
          • Looker
            • Dashboards
            • Explores
          • Telemetry
        • Developer relations
        • Product team hangouts
      • Engineering
        • Infrastructure engineering
          • Cloud infrastructure cost KPIs
          • Cloud data export process
          • Cloud churn process
          • Reliability Manifesto
          • Production Readiness Review
          • Infrastructure Library
        • Integrations team processes
        • Plugin release process
        • Data Engineering
        • Sustained Engineering
          • On call
        • How to go to a conference
        • Public speaking
        • Core contributor expanded access policy
      • Quality Assurance
        • QA workflow
        • QA testing tips and tools
        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
        • Content development and distribution
        • Video content guidelines
        • How to contribute content
    • Sales
      • Deal Desk
      • Partner programs
      • Lead management
    • Deployment Engineering
      • Overview
      • Workflows
      • Frequently Asked Questions
      • Playbook for MME Sev 1 Outages
      • Status Update Template
    • Program Management
    • Customer Success
      • Customer Support
    • Legal
      • Contracts
      • Ironclad Basics
        • Company-Wide Workflows
        • Sales Contracts and Workflows
        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
        • Frequently asked questions
      • Onboarding
        • Vendor onboarding
        • ROW staff onboarding
      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
        • How to book airfare and travel
        • How to reimburse the company
        • How to convert currencies
        • How to get paid
      • Arrange a Bounty Program
      • Naming files and agreements
      • Risk management
        • Mattermost U.S. consulting agreements
      • Operations playbook
    • Security
      • Policies
      • Privacy
        • Data deletion requests
        • Data subject access requests
      • Product Security
        • Product Vulnerability Process
        • Working on security-sensitive pull requests
        • Secure Software Development guide
      • Security Operations
        • User guides
    • Workplace
      • PeopleOps
        • HR cadences
        • HR systems
        • HR Processes
        • Working at Mattermost
          • Onboarding
            • Things everyone must know
            • Staff onboarding
            • Engineer onboarding timeline and expectations
            • Manager onboarding
            • Frequently asked questions
          • Learning and development
          • Mattermost communication best practices
          • Paid time off
            • Out of office email example
          • Travel
            • Business travel insurance
          • Leaves of absence
            • Pregnancy leave
            • Baby bonding parental leave
            • Jury duty
          • Workplace program
          • Relocation
          • Total rewards
        • Performance reviews
          • Formal review process
          • New staff performance review
          • Informal review process
        • Transfers and promotions
        • Offboarding instructions for managers
        • People compliance
      • People policies
      • Groups
        • Staff Resource Groups
      • Approvals and iteration
      • IT
        • IT helpdesk
        • Hardware and software purchases
        • Hardware buy back policy
        • Software systems
  • Contributors
    • Contributors
      • Equity, diversity, and inclusion
      • How to contribute to Mattermost
        • Community Content program
        • Documentation contributions
        • Help Wanted tickets
        • Localization
        • Contribution events
      • Mattermost community
      • Contributor kindness
      • Community systems
      • Guidelines and playbooks
        • Social engagement guidelines
        • Contribution guidelines and code of conduct
        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
      • Staff information privacy management
      • Mattermost events code of conduct
      • MatterCon2021
    • Join us
      • Ice-breakers
      • Help Wanted tickets
      • Localization
      • Mattermost GitHub sponsorship
      • Things candidates should know
      • Staff recruiting
      • Recruiting cadences
        • Product Manager hiring process
      • Exec recruiting
        • EA logistics
  • Help and support
    • Contact us
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On this page
  • What, where, and when
  • Goal
  • Who
  • Code of Conduct
  • Contribute
  • Contribute sessions
  • Past MatterCons

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  1. Contributors

MatterCon

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Last updated 2 years ago

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What, where, and when

We try to get together every 12 months or so to get face-time with one another, build community, reinforce our , and get some work done! Since our team is scattered all over the globe, we try to plan a different location for each MatterCon.

MatterCon is not a mandatory trip or a department offsite, nor is it a vacation or incentive trip. It's a chance for everyone to meet fellow Mattermost team-members across all departments and regions: part team building, part education, part community building, and hopefully all fun. This is a work trip with fun mixed in.

Goal

Our goal is to increase the share of Mattermost in the market by increasing effectiveness, efficiency and communication of our organization through:

  • Building and strengthening relationships.

  • Increasing alignment through understanding of objectives, process and domain topics.

  • Reflecting on and improving processes and plans.

  • Creating a fun culture for contributors and team members.

  • Breaking down work barriers and become more empathetic for team and community members around the world.

Who

All Mattermost staff along with invited contributors.

Code of Conduct

General guidelines and information are on this page but our official Code of Conduct policy is . For the smooth operation of MatterCon, all attendees are asked to sign the code of conduct along with standard a waiver and consent for official conference photography.

Contribute

Leisure time around contribute

  • MatterCon is a work trip, not an incentive trip and should be treated as an opportunity to get to know the Mattermost team better.

  • If you want to enjoy the facilities or the area around it, feel free to book an extra day or more before or after MatterCon.

  • The MatterCon team will plan "regular work time" for you to do regular work such as handling emails. Do not expect to have a normal days work during this week.

  • When you sign up for the activities, you agree to show up. We ask that everyone be accountable to showing up on time and be present for things they have committed to out of respect for your team members and money spent to save you a spot.

  • If you for some reason can no longer attend something you have committed to please cancel your booking or let the planning team know so we can offer your spot to another.

  • When you don't sign up at all, you understand that there will not be a ticket booked for you and there might be no room left in said activities.

Social media

You are encouraged to take pictures and post on social media. If you take pictures of people not on the podium please ask their permission. Please consider using the hashtag #MatterCon.

Contribute sessions

MatterCon has variety of sessions: workshops, presentations, etc. MatterCon isn’t a conference, it's a "meeting of minds”. It's a place to connect and collaborate in an environment where everyone can contribute. We don’t present to our users and customers, or schedule special/VIP time with them. They are expected to join in the overall program.

Team sessions/time

This is scheduled time for teams to have team-only time to discuss their work, strategize, and problem solve.

  • Functional groups meet together (e.g. East Sales, Pipe-to-Spend, Site Reliability Engineering, etc.)

  • Cross-functional groups meet together (e.g. Plan, Create, Verify, etc.)

  • Customers meet together without any Mattermost team-members in the room to talk freely to each other.

Random tips

  • Tip: Label your charger, or other belongings, with your name for easy return to owner in case you lose it.

  • Name badges should include home city, pronoun, company, hugs, how many contributes attended.

  • Check the packing list (coming soon) for what to bring.

Past MatterCons

MatterCon 2022 was held at the Hilton resort in Bridgetown, Barbados.

MatterCon 2021 was Mattermost's first VR conference and was held virtually.

MatterCon 2020 was held at the Melia Nassau Beach resort in Nassau, Bahamas:

Here's what it was like at MatterCon 2019 in Puta Cana, Dominican Republic:

Here's MatterCon 2018 in Lisbon, Portugal:

Here's MatterCon 2017 in Las Vegas, USA:

Here are the lightning talks from MatterCon 2021.
MatterCon 2020
MatterCon 2019
MatterCon 2018
MatterCon 2017
outlined on this page
leadership principles