Program Management
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Program Management leads and executes key cross-functional programs, working with cross-functional and cross-departmental stakeholders to increase operational efficiency.
You can also find us in Mattermost at:
Program Management is led by Ian Tien, co-founder & CEO, and includes:
Jason Blais: Director of Program Management
Hanna Park: Program Manager
Vidhi Saini: Program Coordinator
John Combs: Part-time Community Moderator (Agency Contractor)
The team manages several cross-functional programs, including:
Non-MME Customer Operations
(Vidhi) Non-commercial account management: All non-commercial renewals executed through Program Management, including non-profit, gratis, and a subset of academic licenses.
Non-profit process:
(Owner TBD) Self-service operations: All commercial non-MME renewals with <$5K ARR executed through Program Management, via self-serve.
Process to be added
(Owner TBD) Out-of-band non-MME requests: Managing requests, updating docs, routing, and policies to increase efficiency and speed.
Process to be added
(Owner TBD) Manual license key provisioning and administration: License key provisioning and tracking, outside of automated sales ops workflows, including manual sales-serve Cloud subscriptions & Cloud trial extensions.
Process to be added
(Hanna) Channel partner operations: Management of gratis partner license key program, maintaining and adding partner marketplace listings, channel operations docs, fulfillment, and partner agreements.
Partners/resellers list:
Partner programs:
Partner directory:
(Jason) US Fed SBIR program management: US Fed SBIR program management: Management of SBIR vendor relationship, documentation & submission of SBIR contracts.
Process to be added
Company Operations:
(Vidhi) Operational scorecard: Managing metrics and reporting for cross-company scorecards.
(Jason) GNN reviews: Leading cross-company reviews and GNN read-out process.
Process to be added
(Hanna) Onboarding/Offboarding: Attend onboarding calls, provide historical context for new people joining the team, and answer questions.
Process to be added
(Vidhi) Diversity, equity, and inclusion (DE&I): Promoting DE&I within Mattermost staff and community, creating a welcoming environment for all.
Process to be added
Community Operations:
(John) Forum management: Monitoring and maintenance of peer-to-peer feature request forum on Uservoice and Discourse forum.
(Vidhi, with Hanna) Community promotions: Managing logistics around community swag, Mattermost contributor mugs, and Mattermost contributor MVPs.
(Hanna) Community event logistics: Managing logistics around Community/DevRel meetups-in-a-box, and DevRel/engineering talks.
Scorecard (confidential):
Discourse:
UserVoice:
Community swag orders:
DevRel events:
DevRel conference pitches:
Sponsored DevRel Cloud workspaces: