Program Management
Program Management leads and executes key cross-functional programs, working with cross-functional and cross-departmental stakeholders to increase operational efficiency.
You can also find us in Mattermost at: https://community.mattermost.com/private-core/channels/team-program-management
Program Management is led by Ian Tien, co-founder & CEO, and includes:
- Jason Blais: Director of Program Management
- Hanna Park: Program Manager
- Vidhi Saini: Program Coordinator
- John Combs: Part-time Community Moderator (Agency Contractor)
The team manages several cross-functional programs, including:
- 1.Non-MME Customer Operations
- (Vidhi) Non-commercial account management: All non-commercial renewals executed through Program Management, including non-profit, gratis, and a subset of academic licenses.
- Non-profit process: https://docs.google.com/document/d/1ey7bIXzuk71kyPyPqDpN2p-OCTTJmcKs9AzB-0q3f6c/edit
- (Owner TBD) Self-service operations: All commercial non-MME renewals with <$5K ARR executed through Program Management, via self-serve.
- Process to be added
- (Owner TBD) Out-of-band non-MME requests: Managing requests, updating docs, routing, and policies to increase efficiency and speed.
- Process to be added
- (Owner TBD) Manual license key provisioning and administration: License key provisioning and tracking, outside of automated sales ops workflows, including manual sales-serve Cloud subscriptions & Cloud trial extensions.
- Process to be added
- (Hanna) Channel partner operations: Management of gratis partner license key program, maintaining and adding partner marketplace listings, channel operations docs, fulfillment, and partner agreements.
- Partners/resellers list: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=1855980138
- (Jason) US Fed SBIR program management: US Fed SBIR program management: Management of SBIR vendor relationship, documentation & submission of SBIR contracts.
- Process to be added
- 2.Company Operations:
- (Vidhi) Operational scorecard: Managing metrics and reporting for cross-company scorecards.
- Scorecard (confidential): https://docs.google.com/spreadsheets/d/19TALKW9F7-BMm_bTLmP2nVLoG-RPbuvfdEk0ObSXD74/edit#gid=738758018
- (Jason) GNN reviews: Leading cross-company reviews and GNN read-out process.
- Process to be added
- (Hanna) Onboarding/Offboarding: Attend onboarding calls, provide historical context for new people joining the team, and answer questions.
- Process to be added
- (Vidhi) Diversity, equity, and inclusion (DE&I): Promoting DE&I within Mattermost staff and community, creating a welcoming environment for all.
- Process to be added
- 3.Community Operations:
- (John) Forum management: Monitoring and maintenance of peer-to-peer feature request forum on Uservoice and Discourse forum.
- (Vidhi, with Hanna) Community promotions: Managing logistics around community swag, Mattermost contributor mugs, and Mattermost contributor MVPs.
- Community swag orders: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=0
- (Hanna) Community event logistics: Managing logistics around Community/DevRel meetups-in-a-box, and DevRel/engineering talks.
- DevRel conference pitches: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=891481386
- Sponsored DevRel Cloud workspaces: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=183370957
Last modified 1mo ago