Scroll down until you see a red X to the right of the step that failed, then click on the X.
Note: Sometimes one crowd tester will get further along in a test than another tester, so there may be more than one point of failure, as there is in this example. In cases like this, click on both X’s to see what failed.
Let’s look at the failure in the first red X.
You can see that 2 testers passed the step but one tester failed the step due to the language in Mattermost not being in English. (This sometimes happens when previous testers have not reset the app to English before ending the test). In cases like this, add a comment that this was the case.
Let’s look at the failure in the 2nd red X.
You can see that one tester failed the step as he didn’t know how to change the language back to English in the incognito browser window. In this case, he did not read the instructions or follow them as they read: “Do you see language change to Chinese in the Mobile app? IMPORTANT: IF THIS STEP FAILS, do not LEAVE THE TEST BEFORE CHANGING THE LANGUAGE BACK TO ENGLISH IN THE INCOGNITO WINDOW BY FOLLOWING STEPS 9 AND 10”.