Mattermost Handbook
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0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
      • List of terms
      • Business model
      • Mindsets
    • "How to" guides for staff
      • How to set up a 1-1 channel
      • How to update the handbook
      • How to manage Handbook notifications
      • How to change mobile device
        • How to handle a lost mobile device
      • How to do a mini-retrospective
      • How to autolink keywords in Mattermost
  • Operations
    • Company operations
      • Areas of Responsibility
      • Mattermost Leadership Team (MLT)
        • MLT cadence
      • Company measures
        • Metrics definitions
        • FY23 goals board
        • MLT metrics
      • Company cadence
      • Company policies
        • Community response policy
        • Security policy
      • Company processes
        • Issue/solution process
        • Company agreements
        • Publishing
          • Public web properties
          • Publishing guidelines
            • Brand and visual design guidelines
            • Voice, tone, and writing style guidelines
              • Contribute to documentation
            • Confidentiality guidelines
          • Post-publication quality control process
      • Handbook processes and policies
        • Handbook onboarding
      • Fiscal year planning
    • Research and Development
      • Organization
        • Tech Writing
        • Data engineering
        • Delivery
        • Cloud Platform
        • Site Reliability Engineering
        • GRC
        • Product Security
        • Security Operations
      • Processes
        • Feature Labels
      • Product
        • Product planning
          • Product philosophy and principles
          • Prioritization process
          • Release planning process
          • Roadmap views
          • Release plan
          • Launch plan
          • Feature requests
        • Development process
          • Mobile feature guidelines
          • Deprecation policy
          • Mattermost software requirements process
          • Jira ticket lifecycle
          • Creating new Jira bug tickets
            • Priority levels for tickets
            • Jira fix versions
        • Release process
          • Release overview
          • Feature release process
          • Dot release process
          • Security release process
          • Mobile app release process
          • Desktop app release process
          • Release tips
          • Release scorecard definitions
        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
          • Product Manager levels
          • Professional development
        • Product Design team handbook
          • Product Design levels
        • Technical Writing team handbook
          • Work with us
          • User interface text guidelines
          • Documentation style guide
          • Our terminology
          • Guidelines for PMs and developers
          • Guidelines for community contributions
          • Technical Writer levels
          • Docathon 2021
            • Getting started with contributing
        • Growth
          • A/B testing methodology
          • PQL definition
        • Analytics
          • Product Analyst Engineer levels
          • Looker
            • Dashboards
            • Explores
          • Telemetry
        • Developer relations
        • Product team hangouts
      • Engineering
        • Infrastructure engineering
          • Cloud infrastructure cost KPIs
          • Cloud data export process
          • Cloud churn process
          • Reliability Manifesto
          • Production Readiness Review
          • Infrastructure Library
        • Integrations team processes
        • Plugin release process
        • Data Engineering
        • Sustained Engineering
          • On call
        • How to go to a conference
        • Public speaking
        • Core contributor expanded access policy
      • Quality Assurance
        • QA workflow
        • QA testing tips and tools
        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
        • Content development and distribution
        • Video content guidelines
        • How to contribute content
    • Sales
      • Deal Desk
      • Partner programs
      • Lead management
    • Deployment Engineering
      • Overview
      • Workflows
      • Frequently Asked Questions
      • Playbook for MME Sev 1 Outages
      • Status Update Template
    • Program Management
    • Customer Success
      • Customer Support
    • Legal
      • Contracts
      • Ironclad Basics
        • Company-Wide Workflows
        • Sales Contracts and Workflows
        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
        • Frequently asked questions
      • Onboarding
        • Vendor onboarding
        • ROW staff onboarding
      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
        • How to book airfare and travel
        • How to reimburse the company
        • How to convert currencies
        • How to get paid
      • Arrange a Bounty Program
      • Naming files and agreements
      • Risk management
        • Mattermost U.S. consulting agreements
      • Operations playbook
    • Security
      • Policies
      • Privacy
        • Data deletion requests
        • Data subject access requests
      • Product Security
        • Product Vulnerability Process
        • Working on security-sensitive pull requests
        • Secure Software Development guide
      • Security Operations
        • User guides
    • Workplace
      • PeopleOps
        • HR cadences
        • HR systems
        • HR Processes
        • Working at Mattermost
          • Onboarding
            • Things everyone must know
            • Staff onboarding
            • Engineer onboarding timeline and expectations
            • Manager onboarding
            • Frequently asked questions
          • Learning and development
          • Mattermost communication best practices
          • Paid time off
            • Out of office email example
          • Travel
            • Business travel insurance
          • Leaves of absence
            • Pregnancy leave
            • Baby bonding parental leave
            • Jury duty
          • Workplace program
          • Relocation
          • Total rewards
        • Performance reviews
          • Formal review process
          • New staff performance review
          • Informal review process
        • Transfers and promotions
        • Offboarding instructions for managers
        • People compliance
      • People policies
      • Groups
        • Staff Resource Groups
      • Approvals and iteration
      • IT
        • IT helpdesk
        • Hardware and software purchases
        • Hardware buy back policy
        • Software systems
  • Contributors
    • Contributors
      • Equity, diversity, and inclusion
      • How to contribute to Mattermost
        • Community Content program
        • Documentation contributions
        • Help Wanted tickets
        • Localization
        • Contribution events
      • Mattermost community
      • Contributor kindness
      • Community systems
      • Guidelines and playbooks
        • Social engagement guidelines
        • Contribution guidelines and code of conduct
        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
      • Staff information privacy management
      • Mattermost events code of conduct
      • MatterCon2021
    • Join us
      • Ice-breakers
      • Help Wanted tickets
      • Localization
      • Mattermost GitHub sponsorship
      • Things candidates should know
      • Staff recruiting
      • Recruiting cadences
        • Product Manager hiring process
      • Exec recruiting
        • EA logistics
  • Help and support
    • Contact us
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On this page
  • Code of Conduct
  • Export Compliance
  • Privacy Notice
  • Background Checks
  • Labor notices
  • EEOC
  • Right to Work
  • Notification of Employee Rights Under the National Labor Relations Act (NLRA)
  • E-Verify Participation
  • Whistleblower Protection Notices
  • US States Sick Leave Policies
  • Paid Leave Posters for US States/Cities
  • San Francisco Health Care Security Ordinance

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  1. Operations
  2. Workplace
  3. PeopleOps

People compliance

PreviousOffboarding instructions for managersNextPeople policies

Last updated 9 months ago

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Our security and data privacy policies are located in the .

Code of Conduct

All Staff and Contractors have a duty to immediately reach out to their manager, Human Resources, the Legal Department, or Senior Leadership when they learn of potentially unlawful or unethical behavior as noted in the Mattermost Code of Conduct and the Mattermost Code of Conduct Supplement linked above. Your first line of contact should be your manager or Human Resources. If they are unavailable, or if you’re not comfortable, you can contact the Legal Department, or Senior Leadership. Alternatively, staff may use the .

For questions, please reach out via these channels:

  • - use this channel for non-confidential questions

  • legal@mattermost.com - email this alias for confidential questions

Export Compliance

Mattermost employees involved in the export of items must familiarize themselves with the corporate export compliance policy, be able to identify issues and, at a minimum, know when to contact legal@mattermost.com. Any questions that you have regarding the contents of this manual or the details of a particular transaction should be forwarded to Mattermost's VP, Legal.

Privacy Notice

Background Checks

Labor notices

As a remote workplace, we don't have a physical office or breakroom where we can post labor or employment notices. This handbook page is our version of this.

EEOC

US Equal Employment Opportunity Commission

Mattermost is required by US federal regulations to maintain certain demographic information of personnel and applicants. As part of this requirement, all US-based staff are invited to voluntarily self-identify with demographic categories set by the EEOC, including: race/ethnicity, sex, disability status, and/or veteran status. Mattermost will only use the information provided in ways that are consistent with our obligations under equal opportunity employment laws. Any disability information will be kept separate from all other personnel records, and will only be accessed by appropriate staff in the Human Resources department; however, managers may be informed of disability-related work restrictions and accommodations, where necessary. Providing the information is voluntary and will not affect the terms and conditions of employment. If US-based staff members choose not to self-identify their race or ethnicity, the US federal government requires Mattermost to determine this information using visible observation and/or other available information. Mattermost is committed to equal employment opportunities for all staff in all matters of employment regardless of race, religion, national origin, age, gender, disability, or veteran status, or any other status protected by law.

To voluntarily self-identify race/ethnicity, sex, and/or veteran status:

    1. Log in to TriNet.

    1. Select the View/Edit Profile link located under your name and title.

    1. On the Personal Info tab, select Edit.

    1. Make changes and select Save.

Right to Work

Notification of Employee Rights Under the National Labor Relations Act (NLRA)

E-Verify Participation

Whistleblower Protection Notices

Notices for US States

US States Sick Leave Policies

Sick Leave Posters for US states/cities

Paid Leave Posters for US States/Cities

San Francisco Health Care Security Ordinance

To voluntarily self-identify a disability, complete this form via DocuSign: .

*

Security Page - Policies section
Mattermost Code of Conduct
Mattermost Code of Conduct Supplement for United States Government Contracts and Grants
Mattermost Anonymous Tip Form
Ask the People Team Channel
Export Compliance Program Manual
Mattermost Employee and Contractor Privacy Notice
Mattermost Background Check Policy
Know Your Rights: Workplace Discrimination is Illegal (English)
Know Your Rights: Workplace Discrimination is Illegal (Spanish)
Family and Medical Leave Act (FMLA) Poster (US)
Voluntary Form to Self-Identify a Disability
Right to Work Poster
Employee Rights under the NLRA Notice
E-verify Participation Poster
Alaska Whistleblower Protection Notice
California Whistleblower Protection Notice
Colorado Whistleblower Protection Notice
Delaware Whistleblower Protection Notice
Georgia Whistleblower Protection Notice
Hawaii Whistleblower Protection Notice
Louisiana Whistleblower Protection Notice
Maine Whistleblower Protection Notice
Michigan Whistleblower Protection Notice
New Hampshire Whistleblower Protection Notice
New Jersey Whistleblower Protection Notice
New York Whistleblower Protection Notice
Rhode Island Whistleblower Protection Notice
Texas Whistleblower Protection Notice
Vermont Whistleblower Protection Notice
Arizona Sick Leave Poster
California Sick Leave Poster
Berkeley (California) Sick Leave Poster
Emeryville (California) Sick Leave Poster
Los Angeles (California) Sick Leave Poster
Oakland (California) Sick Leave Poster
San Diego (California) Sick Leave Poster
San Francisco (California) Sick Leave Poster
Santa Monica (California) Sick Leave Poster
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Colorado Sick Leave Poster
Connecticut Sick Leave Poster
District of Columbia Sick Leave Poster
Chicago (Illinois) Sick Leave Poster
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Maryland Sick Leave Poster
Montgomery County (Maryland) Sick Leave Poster
Massachusetts Sick Leave Poster
Michigan Sick Leave Poster
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St. Paul (Minnesota) Sick Leave Poster
Nevada Sick Leave Poster
New Jersey Sick Leave Poster
New Mexico Sick Leave Poster
Bernalillo County (New Mexico) Sick Leave Poster
New York City (New York) Sick Leave Poster
Westchester County (New York) Sick Leave Poster
Allegheny County (Pennsylvania) Sick Leave Poster
Philadelphia (Pennsylvania) Sick Leave Poster
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Seattle (Washington) Sick Leave Poster
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Wisconsin Sick Leave Poster
Washington Paid Leave Poster
2024 HCSO Poster