Mattermost Handbook
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0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
      • List of terms
      • Business model
      • Mindsets
    • "How to" guides for staff
      • How to set up a 1-1 channel
      • How to update the handbook
      • How to manage Handbook notifications
      • How to change mobile device
        • How to handle a lost mobile device
      • How to do a mini-retrospective
      • How to autolink keywords in Mattermost
  • Operations
    • Company operations
      • Areas of Responsibility
      • Mattermost Leadership Team (MLT)
        • MLT cadence
      • Company measures
        • Metrics definitions
        • FY23 goals board
        • MLT metrics
      • Company cadence
      • Company policies
        • Community response policy
        • Security policy
      • Company processes
        • Issue/solution process
        • Company agreements
        • Publishing
          • Public web properties
          • Publishing guidelines
            • Brand and visual design guidelines
            • Voice, tone, and writing style guidelines
              • Contribute to documentation
            • Confidentiality guidelines
          • Post-publication quality control process
      • Handbook processes and policies
        • Handbook onboarding
      • Fiscal year planning
    • Research and Development
      • Organization
        • Tech Writing
        • Data engineering
        • Delivery
        • Cloud Platform
        • Site Reliability Engineering
        • GRC
        • Product Security
        • Security Operations
      • Processes
        • Feature Labels
      • Product
        • Product planning
          • Product philosophy and principles
          • Prioritization process
          • Release planning process
          • Roadmap views
          • Release plan
          • Launch plan
          • Feature requests
        • Development process
          • Mobile feature guidelines
          • Deprecation policy
          • Mattermost software requirements process
          • Jira ticket lifecycle
          • Creating new Jira bug tickets
            • Priority levels for tickets
            • Jira fix versions
        • Release process
          • Release overview
          • Feature release process
          • Dot release process
          • Security release process
          • Mobile app release process
          • Desktop app release process
          • Release tips
          • Release scorecard definitions
        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
          • Product Manager levels
          • Professional development
        • Product Design team handbook
          • Product Design levels
        • Technical Writing team handbook
          • Work with us
          • User interface text guidelines
          • Documentation style guide
          • Our terminology
          • Guidelines for PMs and developers
          • Guidelines for community contributions
          • Technical Writer levels
          • Docathon 2021
            • Getting started with contributing
        • Growth
          • A/B testing methodology
          • PQL definition
        • Analytics
          • Product Analyst Engineer levels
          • Looker
            • Dashboards
            • Explores
          • Telemetry
        • Developer relations
        • Product team hangouts
      • Engineering
        • Infrastructure engineering
          • Cloud infrastructure cost KPIs
          • Cloud data export process
          • Cloud churn process
          • Reliability Manifesto
          • Production Readiness Review
          • Infrastructure Library
        • Integrations team processes
        • Plugin release process
        • Data Engineering
        • Sustained Engineering
          • On call
        • How to go to a conference
        • Public speaking
        • Core contributor expanded access policy
      • Quality Assurance
        • QA workflow
        • QA testing tips and tools
        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
        • Content development and distribution
        • Video content guidelines
        • How to contribute content
    • Sales
      • Deal Desk
      • Partner programs
      • Lead management
    • Deployment Engineering
      • Overview
      • Workflows
      • Frequently Asked Questions
      • Playbook for MME Sev 1 Outages
      • Status Update Template
    • Program Management
    • Customer Success
      • Customer Support
    • Legal
      • Contracts
      • Ironclad Basics
        • Company-Wide Workflows
        • Sales Contracts and Workflows
        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
        • Frequently asked questions
      • Onboarding
        • Vendor onboarding
        • ROW staff onboarding
      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
        • How to book airfare and travel
        • How to reimburse the company
        • How to convert currencies
        • How to get paid
      • Arrange a Bounty Program
      • Naming files and agreements
      • Risk management
        • Mattermost U.S. consulting agreements
      • Operations playbook
    • Security
      • Policies
      • Privacy
        • Data deletion requests
        • Data subject access requests
      • Product Security
        • Product Vulnerability Process
        • Working on security-sensitive pull requests
        • Secure Software Development guide
      • Security Operations
        • User guides
    • Workplace
      • PeopleOps
        • HR cadences
        • HR systems
        • HR Processes
        • Working at Mattermost
          • Onboarding
            • Things everyone must know
            • Staff onboarding
            • Engineer onboarding timeline and expectations
            • Manager onboarding
            • Frequently asked questions
          • Learning and development
          • Mattermost communication best practices
          • Paid time off
            • Out of office email example
          • Travel
            • Business travel insurance
          • Leaves of absence
            • Pregnancy leave
            • Baby bonding parental leave
            • Jury duty
          • Workplace program
          • Relocation
          • Total rewards
        • Performance reviews
          • Formal review process
          • New staff performance review
          • Informal review process
        • Transfers and promotions
        • Offboarding instructions for managers
        • People compliance
      • People policies
      • Groups
        • Staff Resource Groups
      • Approvals and iteration
      • IT
        • IT helpdesk
        • Hardware and software purchases
        • Hardware buy back policy
        • Software systems
  • Contributors
    • Contributors
      • Equity, diversity, and inclusion
      • How to contribute to Mattermost
        • Community Content program
        • Documentation contributions
        • Help Wanted tickets
        • Localization
        • Contribution events
      • Mattermost community
      • Contributor kindness
      • Community systems
      • Guidelines and playbooks
        • Social engagement guidelines
        • Contribution guidelines and code of conduct
        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
      • Staff information privacy management
      • Mattermost events code of conduct
      • MatterCon2021
    • Join us
      • Ice-breakers
      • Help Wanted tickets
      • Localization
      • Mattermost GitHub sponsorship
      • Things candidates should know
      • Staff recruiting
      • Recruiting cadences
        • Product Manager hiring process
      • Exec recruiting
        • EA logistics
  • Help and support
    • Contact us
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  • Payments made by Mattermost
  • Payment registration with Mattermost
  • Banking registration
  • Primary payment reimbursement facilities
  • Facilities not accepted at this time

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  1. Operations
  2. Finance
  3. Staff member expenses

How to get paid

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Last updated 2 years ago

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Effective date: February 1, 2023

Payments made by Mattermost

United States

If you're a staff member located in the United States, payroll is made through TriNet via direct deposit bi-monthly on the 15th and on the last business day of each month. Your expense reimbursements will be made through Airbase under the Mattermost, Inc. policy in the form of an ACH or wire payment (for international bank accounts). You'll be required to register your banking information to be able to receive an ACH or wire payment in Airbase. We do not support any other type of expense reimbursement for United States staff members at this time. You'll receive your expense reimbursement no later than 15th and at end of each month.

If you're a vendor, refer to the section for guidance on registering so you can get paid.

Canada

If you're a staff member located in Canada, payroll and expense reimbursements are made through Ozden & Cheung, our Canadian accounting team, via direct deposit bi-monthly on the 15th and on the last business day of each month. For additional information on expense reimbursement policy, please refer to the section of the Handbook.

United Kingdom and Germany

If you're a staff member located in the United Kingdom or Germany, payroll is made through Vistra, our European accounting teams, via direct deposit on a monthly basis (at the end of the month). Expense reimbursements are also made through Vistra via direct deposit on the 15th and 25th of each month. For additional information on expense reimbursement policy, please refer to the section of the Handbook.

Rest of World (ROW)

If you're a vendor or a contractor located outside the United States, Canada, United Kingdom and Germany, Mattermost requires a primary banking institution as a method of payment. You will get paid via Airbase for invoice processing, expense reimbursement, and payment. The currency in which payment is made is based on the currency stated within the agreement signed with Mattermost. For additional information on expense reimbursement policy, please refer to the section of the Handbook.

Primary banking institution

The person or legal entity the bank account is registered to must be in the name of the contracting individual/entity.

Example 1: A staff member named John Smith is located in Spain. He signed a consulting agreement with Mattermost, Inc. under his surname. John Smith must have the following banking institution setup:

  • The bank account is located in Spain

  • The bank account is his name or other known surname

Example 2: A staff member named John Smith is located in Spain. He signed a consulting agreement with Mattermost, Inc. under his LLC titled Better Coding. John Smith must have the following banking institution setup:

  • The bank account is located in Spain

  • The bank account is in the name of Better Coding, LLC

If you provide information for your banking institution, your invoice and/or expense reimbursements will be made through TransferWise. As noted above, Mattermost requires banking information from a primary banking institution to be able to make reimbursements through TransferWise. Approved expense reports are reimbursed either by the 15th or the end of each month.

Payment registration with Mattermost

Banking registration

Primary payment reimbursement facilities

  • Silicon Valley Bank

  • Airbase

Facilities not accepted at this time

Due to data privacy concerns, lack of an unqualified opinion on the internal controls of the institution, and/or acting as a separate/intermediary banking facility, we currently do not support the following facilities:

  • Paypal

  • Venmo

  • XE

  • WorldRemit

  • OFX

  • InstaREM

  • Currencies Direct

  • Worldfirst

  • All other facilities that are not primary at this time

Refer to the section for guidance on registering so you can get paid.

Vendor Onboarding
how to submit a reimbursement request
how to submit a reimbursement request
how to submit a reimbursement request
Vendor Onboarding