How to get paid
Effective Date: January 1, 2020
If you are a staff member located in the United States, payroll is made through TriNet via direct deposit bi-monthly on the 15th and end of each month. Your expense reimbursements will be made through Expensify under the Mattermost, Inc. policy in the form of an ACH payment. You will be required to register your banking information to be able to receive an ACH payment in Expensify. We do not support any other type of expense reimbursement for United States staff members at this time. You will receive your expense reimbursement no later than 15th and end of each month if you follow the How to use Expensify policy.
If you are a vendor, refer to the Bank Form section for guidance on registering so can get paid.
If you are a staff member located in Canada or if your contract is with Open World Services (OWS), payroll will be made to you in accordance with OWS policy. For expense reimbursement, please follow the OWS Reimbursement Process.
If you are a vendor, or a contractor located outside the United States and Canada, Mattermost requires a primary banking institution as a method of payment, as we use Bill.com for invoice processing and payment. If you are a staff member located outside of the United States, Canada, United Kingdom and Germany, you have the option of getting paid either by bill.com (via wire transfer) or TransferWise for invoice processing, expense reimbursement and payment. The currency in which payment is made is based on the currency stated within the agreement signed with Mattermost.
Primary Banking Institution and Bill.com
The person or legal entity the bank account is registered to must be in the name of the contracting individual/entity.
Example 1: a staff member named John Smith is located in Spain and signed a consulting agreement with Mattermost, Inc. under his surname, John Smith must have the following banking institution setup:
The bank account is located in Spain
The bank account is his name or other known surname
Example 2: a staff member named John Smith is located in Spain and signed a consulting agreement with Mattermost, Inc. under his LLC titled Better Coding, John Smith must have the following banking institution setup:
The bank account is located in Spain
The bank account is in the name of Better Coding, LLC
If you provide information for your banking institution, your invoice and/or expense reimbursements will be made through Bill.com. As noted above, Mattermost requires banking information from a primary banking institution to be able to make reimbursements through Bill.com. Approved expense reports are reimbursed either by the 15th or end of each month.
TransferWise
If you provide information for your TransferWise account, your invoice and/or expense reimbursements will be made through TransferWise. As noted above, you will need to be a staff member located outside of the United States, Canada, United Kingdom and Germany to be able to choose this option. If your consulting agreement is other than your name such as an LLC or LLP, than we request you set up a business account for contracting entity in TransferWise under the same legal name. Mattermost primarily makes payments in USD, unless otherwise stated on your agreement signed with Mattermost. You will receive your expense reimbursement no later than 15th and end of each month. Approved expense reports are reimbursed either by the 15th or end of each month.
Refer to the Bank Form section for guidance on registering so you get paid.
Complete the following Banking Form to properly register your credentials with Mattermost
Silicon Valley Bank
Bill.com
TransferWise
Due to data privacy concerns, lack of an unqualified opinion on the internal controls of the institution, and/or acting as a separate/intermediary banking facility, we currently do not support the following facilities:
Paypal
Venmo
XE
WorldRemit
OFX
InstaREM
Currencies Direct
Worldfirst
All other facilities that are not primary at this time
