Mattermost Handbook
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0.2.1
0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
      • List of terms
      • Business model
      • Mindsets
    • "How to" guides for staff
      • How to set up a 1-1 channel
      • How to update the handbook
      • How to manage Handbook notifications
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        • How to handle a lost mobile device
      • How to do a mini-retrospective
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  • Operations
    • Company operations
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      • Mattermost Leadership Team (MLT)
        • MLT cadence
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        • Release process
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        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
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        • Product Design team handbook
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          • Cloud infrastructure cost KPIs
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          • Reliability Manifesto
          • Production Readiness Review
          • Infrastructure Library
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        • Plugin release process
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          • On call
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        • Core contributor expanded access policy
      • Quality Assurance
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        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
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        • Video content guidelines
        • How to contribute content
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      • Status Update Template
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    • Legal
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        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
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      • Onboarding
        • Vendor onboarding
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      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
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        • How to reimburse the company
        • How to convert currencies
        • How to get paid
      • Arrange a Bounty Program
      • Naming files and agreements
      • Risk management
        • Mattermost U.S. consulting agreements
      • Operations playbook
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      • Product Security
        • Product Vulnerability Process
        • Working on security-sensitive pull requests
        • Secure Software Development guide
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    • Workplace
      • PeopleOps
        • HR cadences
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          • Onboarding
            • Things everyone must know
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  • Contributors
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      • How to contribute to Mattermost
        • Community Content program
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        • Social engagement guidelines
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        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
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      • MatterCon2021
    • Join us
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      • Mattermost GitHub sponsorship
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      • Staff recruiting
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        • Product Manager hiring process
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  • Help and support
    • Contact us
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  • Week 1 - Monthly Strategic Review
  • Intent:
  • Tuesday Meeting - 60m "MLT Monthly Strategic Review"
  • Week 2 - Monthly Forecast Update
  • Intent:
  • Tuesday Meeting - 60m hold for "HOLD: MLT MBR Prep"
  • Due Date: Forecasts Updated for FY23 Goals by Thursday EOD
  • Week 3 - Department/Function Leaders Review
  • Intent:
  • Monday Meeting - MLT 1-1 w/ CEO, review draft content for MBR
  • Tuesday Meeting - 60m hold for "MLT MBR Prep" (replaces 90m MLT Weekly)
  • Due Date: Draft deck for Monthly Business Review complete by Tuesday EOD
  • Week 4 - Monthly Business Review
  • Intent:
  • Tuesday Meeting - 2.5 hour "MLT Monthly Business Review" Meeting

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  1. Operations
  2. Company operations
  3. Mattermost Leadership Team (MLT)

MLT cadence

The following cadence is used to product our Monthly Business Review deck.

Week 1 - Monthly Strategic Review

Intent:

  • Begin the month deciding on strategic ISPs, and ISPs from last month’s MBR

Tuesday Meeting - 60m "MLT Monthly Strategic Review"

  • Strategic issues as ISPs discussed and decided

  • MLT invites MLX as appropriate

  • Time permitting, ISPs from prior MBR discussed and decided

  • MLT invites MLX as appropriate

  • Time permitting, have MLT feedback for 10 minutes at the end of this meeting

Week 2 - Monthly Forecast Update

Intent:

  • MLT leaders prepare for MBR by reviewing results with their directs and appropriate MLX teams (e.g. MLX Growth). Forecasts for FY23 Goals are shared, with context.

Tuesday Meeting - 60m hold for "HOLD: MLT MBR Prep"

  • Slot for ad hoc ISPs--Tell CEO in Monday 1-1 if meeting is MLT meeting is needed

  • Otherwise, this is prep time for MLT and their directs/MLX

Due Date: Forecasts Updated for FY23 Goals by Thursday EOD

  • In first two months of the quarter forecast to end of quarter

  • In the third month of quarter forecast to end of next quarter

  • All monthly forecasts should have a comment with at least the following:

# [DATE]
## Going well - Include thank yous 
## Not going well - Include next actions, DRI and follow-up date 

Week 3 - Department/Function Leaders Review

Intent:

  • Complete MBR deck to share context, next actions, and escalate any ISPs

Monday Meeting - MLT 1-1 w/ CEO, review draft content for MBR

Tuesday Meeting - 60m hold for "MLT MBR Prep" (replaces 90m MLT Weekly)

  • Slot for ad hoc ISPs--Tell CEO in Monday 1-1 if meeting is MLT meeting is needed

  • Otherwise, this is prep time for MLT and their directs/MLX

Due Date: Draft deck for Monthly Business Review complete by Tuesday EOD

  • MLT leaders, directs & MLX (cross-department stakeholders) to complete their slides

  • MLT works with functional leaders (e.g. CSM, Growth, Support, etc.) help dial in data and commentary. Issues requiring escalation should have an ISP prepared.

  • Optional: MLT can prepare recordings linked to the deck

  • Deck made “Comment Only”. Opened to MLT comments ahead of MBR meeting

  • NOTE: Confidential issues (e.g. PIPs, HR, etc.) will be omitted

Week 4 - Monthly Business Review

Intent:

  • Complete MBR discussion, get MLT to full context on the business. Escalate & clear ISPs

Tuesday Meeting - 2.5 hour "MLT Monthly Business Review" Meeting

  • MLT arrives having read the deck and made comments async (unless comments are sensitive, e.g. HR-related)

  • Maximum 20 minutes discussion per department

  • Time permitting, MLT can review ISPs queued

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Last updated 3 years ago

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