Mattermost Handbook
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0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
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  • Operations
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          • Release overview
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        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
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        • Product Design team handbook
          • Product Design levels
        • Technical Writing team handbook
          • Work with us
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          • Cloud infrastructure cost KPIs
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          • On call
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        • Core contributor expanded access policy
      • Quality Assurance
        • QA workflow
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        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
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        • Video content guidelines
        • How to contribute content
    • Sales
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      • Overview
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      • Customer Support
    • Legal
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      • Ironclad Basics
        • Company-Wide Workflows
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        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
        • Frequently asked questions
      • Onboarding
        • Vendor onboarding
        • ROW staff onboarding
      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
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        • How to reimburse the company
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      • Arrange a Bounty Program
      • Naming files and agreements
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        • Mattermost U.S. consulting agreements
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        • Product Vulnerability Process
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          • Onboarding
            • Things everyone must know
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      • IT
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  • Contributors
    • Contributors
      • Equity, diversity, and inclusion
      • How to contribute to Mattermost
        • Community Content program
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        • Help Wanted tickets
        • Localization
        • Contribution events
      • Mattermost community
      • Contributor kindness
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        • Social engagement guidelines
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        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
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      • MatterCon2021
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      • Localization
      • Mattermost GitHub sponsorship
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      • Staff recruiting
      • Recruiting cadences
        • Product Manager hiring process
      • Exec recruiting
        • EA logistics
  • Help and support
    • Contact us
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  • Public Product Direction
  • Internal Roadmap
  • Release Plan

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  1. Operations
  2. Research and Development
  3. Product
  4. Product planning

Roadmap views

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Last updated 3 years ago

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Mattermost has three different roadmap views: Public Product Direction, Internal Roadmap, and a Release Plan. Each has a specific target audience and framed in different ways:

Public Product Direction

This view is external-facing, shared publicly with our users, community and customers. This is currently available on our website ().

The primary intent is to share the vision and direction of the product with no committed dates. We use it to highlight the benefits of what we’re building, so it’s easy for people to picture how what we’re building is going to make their Mattermost experience the best it can be. For an example of similar public product direction sites, see .

In addition to communicating the direction, we also include features framed in terms of estimated timelines on our

  • 3+ Months: This tab includes projects that are in progress now. We’re happy to get on calls to share updates and gather feedback on specs, designs, and prototypes.

  • 6+ Months: This stage covers projects coming up soon, after some of the “Now” work is completed. If an item is in this category, we’re happy to have conversations validating requirements and use cases.

  • Future Consideration: This stage includes features we’re considering for later. We’re happy to have conceptual conversations on these items, to see which problems resonate the most. We add and remove things from this category as we learn from those conversations.

Internal Roadmap

This view is internal facing, shared cross-functionally across Mattermost staff, to let people see how our product efforts tie back to the higher level company goals and strategy. Items on the roadmap are related back to objectives, and the objectives tie back to our , so it’s easy to see how everything fits together.

Key distinction from the Public Product Direction is that this view is framed in terms of business goals (such as increasing NPS, ARR, retention) rather than benefits. Moreover, this view may include business initiatives such as the customer portal, technical, or telemetry efforts that are not outwardly beneficial to our customers.

Release Plan

We also create a release plan based on the internal roadmap. The purpose of the release plan is to enable project management for development teams. All dates in our release plan are target dates not commitments, and items are often moved, added, and removed from the list.

This view is internal facing, month-by-month release plan of new features.

Currently, the Release Plan can be found in , and is updated weekly by the Product Management team.

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https://mattermost.com/direction/
https://about.gitlab.com/direction/
productboard portal
Company Fiscal Year plan
productboard
Learn more about release plans