The SRE team is responsible for maintaining the reliability, scalability, observability and maintanance of and Mattermost Cloud.

Areas of Ownership

  • Community
    • Reliability/Scalability/Observability/Maintenance
    • Releases
    • Meet SLO
  • Cloud
    • Releases
    • Reliability/Scalability/Observability of services and infrastructure
    • Calls Infrastructure
    • SLOs for internal/external services
    • Migration from self to cloud
    • Workspaces management (deletion, export)
    • Systems and processes automation
    • Testing environments for engineering (spinwicks)
  • Cloud On-call
    • Incident management
    • Support teams adopt Cloud practices
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