Individual content initiatives are 60% increasing our audience, 20% advancing prospects through pipeline, and 20% enabling sales and champions, and every content initiative has a clearly documented and executed distribution plan.
Connect our audience’s priorities to our brand and the future of their industries through story.
Audience Obsessed, High Standards, Balancing Short- and Long-term Growth
Execute on content calendar and distribution process that focuses on high impact themes and topics
Develop and iterate on contributor, customer, and partner content programs
* Uplevel SEO practices and site UX to improve content relevance and stickiness
Alignment with product roadmap
Misunderstanding audience needs
Not focusing on high impact partner and customer stories
Neglecting SEO groundwork
Publish and promote 6 case studies in H2
Content programs are documented, socialized, and vacation-ready
* 80% of the time the field has the content they need
Ashley Dotterweich: Head of Content
Jason Blais: Lead Product Manager (Community)
Justin Reynolds: Copywriter
Content Meetings and Channels
Want to join these meetings/channels or learn more about them? Ping Ashley.
Content Strategy Meeting
Meets monthly on the first week of the month to discuss: Previous month’s content performance; How well we’re aligning to priorities/percentages outlined; Upcoming content for next 1-2 months.
Biweekly Blog Review
Meets every other week to discuss: Inbound content ideas and ongoing content projects for R&D team and community.
#Content-Strategy: Channel for discussing high-level content strategy at Mattermost.
#Marketing: General marketing channel for all other marketing requests.
Understanding who our audience is and what they care about provides the foundation upon which we’ll create all collateral, campaigns, and content initiatives. We kicked things off by building out a framework of audience definitions.
In H2, we’re focused on DevOps practitioners, Incident Response Managers, and Admins. We know that these technical stakeholders are often the entry point into new organizations, and play a significant role in evaluating and adopting new tools. Focusing on these audience segments will allow us to help develop a healthy demand gen pipeline.
There are many, many topics we can create content for, but we are a small team with limited resources. As such, the majority of our content initiatives will focus on developing content around three categories as they relate to our audiences. See extended positioning statements.
Open Source (Admins, Buyers, DevOps Practitioners)
Position: Leveraging open source provides a competitive advantage for enterprises.
DevOps (DevOps Practitioners, Incident Response Managers, Admins in enterprise)
Position: Teams need collaboration infrastructure that connects the people and the tools they need to effectively practice DevOps.
Future of Remote Work (DevOps Practitioners, Non-technical users, Incident Response Managers, Admins, Buyers)
Position: As more teams go remote, they need software solutions that enable secure, private collaboration experiences.
These topics/themes will manifest differently at different stages in the buyer journey.
Content Development and Distribution Priorities
Content Types and Format
Increase audience (60%)
Referral traffic and organic traffic
Non-technical and technical tips and tricks</br>
How we solved internal problems</br>
* Blog posts/articles, video how-tos, podcasts
What are the interesting open source projects happening at Mattermost? In the communities that we’re a part of, the verticals that we’re selling into?</br>
What we’re doing to streamline DevOps at Mattermost? How is DevOps changing right now?</br>
* How do I solve specific challenges in moving or managing my remote team?
SEO (Site-wide and optimization for specific posts)</br>
Offsite linking and publishing (Reddit, opensource.com, HN)</br>
* Partner marketing
Advancing audience through funnel (20%)
Number of engagements with content</br>
Engagement with newsletter and nurture campaigns</br>
* Conversions to conversations with sales
Developers and Admins
Deep dives into customer use cases</br>
* Thought leadership
* Product tips and tricks documentation
* Blog posts, documentation, video/webinars and office hours, case studies
Why is an open source platform a good idea for businesses?</br>
What resources do DevOps teams need to improve processes?</br>
* What does remote culture look like in 2020? What direction is it headed?
Cross-linking between content</br>
Email nurture campaigns</br>
* Monthly newsletter
* Social media
Enable sales and internal champions with strategic collateral (20%)
Number and effectiveness of case studies (How many times was a case study used and effective?)</br>
Engagement with content campaigns for late-stage prospects (TBD)
Case studies and vertical-specific use case collateral, ROI docs</br>
Data sheets, slide decks, case studies
Mattermost as the best open source alternative</br>
How Mattermost helps streamline DevOps workflow and processes</br>
* How Mattermost helps provide secure, private remote experiences
Cross-linking between content</br>
* Sales collateral (slides, data sheets, case studies)