# Customer Support Customer Support is a core function at Mattermost with a goal to ensure the success of all customers when using the Mattermost application. The team is based across three continents to ensure a follow-the-sun approach to working with our customers. They have strong relationships with all parts of the Mattermost organization including, but not limited to, Customer Success, Engineering, and Product Management. These partnerships ensure that issues are addressed quickly and efficiently. Details of what the Support Team provides for our Enterprise Customers are currently being rewritten and will be updated shortly. This includes our support options and SLAs. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://handbook.mattermost.com/operations/customer-success/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.