Infrastructure engineering
Mission
The Infrastructure group empowers Mattermost to provide a SaaS Platform as Product which serves internal and external users by guaranteeing that we operate an enterprise-grade SaaS platform with self-serve powers.
The Infrastructure group achieves this by focusing on quality, availability, reliability, scalability, and security objectives. In addition to this we prioritize cost efficiency and awareness adopting FinOps culture, which is strengthened by appropriately prioritized dogfooding initiatives.
For the success of the SaaS Platform as a Product, there are many other teams which also contribute. The responsibility of the Infrastructure group is to evolve the SaaS platform enabled by platform observability data.
Vision
Operate fast, secure and reliable SaaS platform in which everyone can contribute
Teams
Principles
Be open and data driven
Use our own product to complete our mission
Align our strategy with the industry trends, company direction and customer needs
Influence and educate best practices
Design
The Infrastructure group uses RFCs - requests for comment - or Design Docs as a common tool to describe the problem we are solving and represent the current state for any topic.
Dogfooding
The Infrastructure group uses Mattermost features as a core tool for the followings:
Secure collaboration with Channels
Incident Management using Playbooks
Release and QA approval process using Playbooks
Self-serve powers using Plugins and Slash Commands
Community as internal release ring for testing potential releases
Having the above in mind, everyone is recommended to:
Feel comfortable to contribute to Mattermost open source projects
Sharing is caring and everyone should have the mindset to open source a project in order to give back to the community
Use our product to achieve our goals and dogfood
It’s part of Leads’ responsibility to influence this culture
Prioritisation
As a group we believe that predictability is an important piece of our DNA, so we aim for predictability first and we believe that speed will follow. High impact and customer obsession are some of the leadership principles in Mattermost which are core factors to our success and how we prioritize work items and ideas using PICK chart as a prioritization framework. The acronym PICK is for Possible, Implement, Challenge and Kill.
Possible: Low payoff, easy to do
Implement: High payoff, easy to do
Challenge: High payoff, hard to do
Kill: Low payoff, hard to do
Any ideas that are:
Low ROI & Low Cost/Risk is considered as a Possibility.
High ROI & Low Cost/Risk is Implemented. (“Quick Wins”)
High ROI & High Cost/Risk is considered as a Challenge
Low ROI & High Cost/Risk is Killed/Next year
Meetings
Incident Review & Knowledge share
Reliability Engineering Guild
Leadership, SRE, Delivery
Monday
Cross-org collaboration
Infrastructure Guild
Leadership, Infrastructure, Product, Security
Thursday
Common Links
General Channels
Team Channels
JIRA trackers
Resources
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