Public Web Properties
This page is a work in progress.
Below is a summary of our public web properties, including their target content, publishing system and areas of ownership:
Domain | Content | Publishing System | Content Owner | Quality Control Owner |
docs.mattermost.com | Technical product documentation for end users, administrators, and developers | Exploring Hugo with Markdown** | ​Justine Geffen​ | ​Justine Geffen and Amy Blais​ |
TBD | Technical articles, guides, videos, and courses | Exploring Hugo with Markdown** | ​Jason Blais​ | TBD |
TBD | Contributor documentation and relevant community communications | Exploring Hugo with Markdown** | ​Joram Wilander​ | ​Joram Wilander​ |
TBD | Self-service support content, including knowledge-based FAQs | TBD | TBD | TBD |
handbook.mattermost.com | Internal processes for company operations and recruiting | GitBook with Markdown | ​Jason Blais​ | ​Justine Geffen and Amy Blais​ |
mattermost.com | Commercial site, including blogs, product offerings, customer case studies, and more | Wordpress | ​Hanna Park​ | ​Asaad Mahmood​ |
** We are exploring Hugo as the system of choice for documentation sites, given it supports advanced search, Markdown language, and a GitHub review process to ensure consistent quality across the site https://github.com/mattermost/mattermost-documentation.
Below is the tentative top-level information architecture for each of the above domains, work in progress.
See a more detailed analysis on information architecture recommendations for Docs, Education, Community, and Support.
The handbook is developed with the following structure:
About Mattermost, including mission, vision, leadership principles, company, and history
Culture, including our remote-first culture, standards, and MatterCon
Join Us, including why to work at Mattermost and open positions
Onboarding, including guides for new staff and managers
Operations, including mindsets, cadences, metrics, and definitions
Since much software follows recognizable patterns these days, product documentation is shaped into familiar schemas. This often takes the form of product areas/topics, or common use cases.
Thus, information architecture is organized by topic or use case, such as below (exact architecture yet to be determined):
Install and Configuration
Deployment
User Management
System Administration
Account Settings and Notifications
Integrations and Plugins
RESTful API
Customization
Good examples of this approach include: Stripe | Docker | Twilio​
Here, the focus is on providing learners access to content by their learning style and provides a mechanism with a currently limited scale of content. It is divided into three categories:
Guides
Videos
Courses
From here, further organization based on themes (informed by persona use cases), as content is made available.
Later, as content evolves, content may be based on particular personas and their learning paths.
Here, the information architecture is organized by types of community members, including users and contributors.
A sample architecture for contributors may look like:
Contributor Process
Platform and Solution Development, including content in https://developers.mattermost.com​
Translations
Documentation
etc.
No information architecture is yet defined, but in general it will consist of:
Support Resources (including peer-to-peer forums)
Knowledge Base FAQs
The Mattermost website is developed with the following architecture:
Product, including features and integrations
Pricing
Solutions, including use cases
Case Studies
Resources, including training and blog
Docs, including installation and configuration