Partner programs
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Frequently asked questions from Mattermost partners.
We’re happy to present the Mattermost solution and product integration at your company. Please submit a ticket , and we can arrange a meeting to discuss your needs and potential collaboration synergies.
You will receive a document via email for your review and signature. If you encounter any difficulties accessing or signing the document, please don’t hesitate to contact us at partners@mattermost.com.
For our initial meeting, please prepare a comprehensive business strategy for Mattermost. This should include potential customer leads, recommendations for integrations, and ideas for feature enhancements to improve the application's versatility. Additionally, let us know if your team provides custom system integration services for clients.
As an approved Reseller or System Integrators Partner, you are eligible to request a renewable 1-year Enterprise license for up to 50 users.
Visit https://www.mattermost.com/trial/ to complete a trial form. Be sure to add [RESELLER] after your organization name. You will automatically receive a temporary 30-day license for 125,000 users to the email address provided.
Send an email to partners@mattermost.com to notify us once the above steps are completed, so we can review your application and match it against our certified reseller database. If you require an Enterprise license for more than 50 users, let us know in the email.
Expect delivery of the license within 2-3 business days.
We propose setting up a dedicated channel on our Mattermost server to facilitate seamless communication between your team and our programmers. Once the necessary procedures are finalized, we can establish this channel to enhance collaboration and streamline workflows.
No, Mattermost, Inc. must be informed of all end customers with whom it conducts business. This ensures that Mattermost can provide ongoing service and renewals if the reseller relationship ends. Additionally, Mattermost cannot engage in business with customers in countries under U.S. embargo, which must be verified for any commercial transaction.
Mattermost offers a variety of partner programs:
Mattermost Approved Reseller Program: Ideal for ongoing resellers who provide first and second-tier support in the local language and timezone.
Mattermost System Integrator Partner Program: Tailored for those who deploy, manage, extend, customize, and integrate Mattermost instances effectively.
Note: Mattermost does not accept customer purchase orders or custom terms for Reseller orders.
The Mattermost Approved Reseller Program aims to facilitate customer access to Mattermost Enterprise through partners who deliver fulfillment support and provide first and second-tier customer assistance in local time zones and languages. Resellers who complete the online training and establish local support processes are eligible for a discount on Mattermost Enterprise list prices.
Receive a reseller discount on list prices when selling Mattermost Enterprise.
Collaborate with Mattermost field sales teams to efficiently fulfill customer orders.
Application Review: Reseller applications are assessed within 1-2 weeks. To qualify for a partnership discussion, applicants should meet the following criteria:
An existing customer has requested to purchase Mattermost Enterprise via resale.
Your company has a minimum of two years of operating history.
If located in a non-English-speaking country, you must be willing and able to provide first and second-tier support in the local language using training materials supplied by Mattermost, Inc.
If the partnership discussion is successful, a non-exclusive reseller agreement tailored to specific geography and industry will be offered.
Collaboration with Sales Leaders: Resellers collaborate with the Sales Manager on Mattermost Enterprise opportunities.
Review and Approval: Mattermost will review your registration and contact you for approval, rejection, or further information.
Quotation and Purchase: Request a quotation from your Mattermost Sales Manager, including the customer's contact email for the license key. Customer signature on the quotation is required before issuing a purchase order.
Mattermost, Inc. will:
Review the order's terms and conditions.
Review the request within one business day and issue a license by email.
Send an invoice due within 30 days. If a partner has registered a deal, received approval, and the customer purchases online, the partner may invoice Mattermost for a referral fee equal to the discount off the list price with an invoice note "Referral fee for deal registration [DEAL_REGISTRATION_NUMBER]" sent to payments@mattermost.com.
We invite both commercial and open-source organizations to join our partnership by showcasing their expertise integrating Mattermost. Benefits of this partnership may include:
Inclusion in the Mattermost partner directory.
Opportunities to contribute as a guest writer on the Mattermost blog.
Co-hosted webinars.
Promotion on Mattermost's social media platforms.
Discover our Mattermost partner directory at https://mattermost.com/partners/. Upon completing a partner agreement, partners are encouraged to submit a service overview and logo for directory inclusion. To start, please email the following to partners@mattermost.com:
Partner Name: Your legal name may be abbreviated for the directory listing. You can also include your full legal name in your partner description.
Partner Description: Provide a 30-100 word summary of your business. Refer to examples at https://mattermost.com/partners/.
City, State/Province, and Country: Indicate the location of your main offices delivering Mattermost services or your global headquarters.
Website: The main URL for your organization's website.
Logo: Minimum width of 200px. If you are part of the Value-Added Reseller program, your reseller territory will be featured in the listing.
As an Approved Reseller or System Integrators Partner, you are eligible to request a renewable 1-year Enterprise license for up to 50 users.
Visit https://www.mattermost.com/trial/ to complete a trial form. Be sure to add [RESELLER] after your organization name. You will automatically receive a temporary 30-day license for 125,000 users to the email address provided.
Send an email to partners@mattermost.com to notify us once the above steps are completed, so we can review your application and match it against our certified reseller database. If you require an Enterprise license for more than 50 users, let us know in the email.
Expect delivery of the license within 2-3 business days.
with a request to become a Mattermost partner under one of the programs listed below. If applicable, include the name of the customer to which you would like to resell.
Access a for Mattermost Enterprise.
Initiate a Reseller Discussion: Complete the to express interest in becoming a reseller with Mattermost.
Deal Registration: For each customer opportunity, please reach out to your Sales manager or contact us via this to qualify for a reseller discount.
Send the customer a request to agree to the .
An Evaluation License for Mattermost Enterprise. To apply, complete the for a discussion about becoming a systems integrators partner.