Partner programs

Ready to become a Mattermost partner?

Contact us to become a Mattermost partner under one of the following programs:

• Mattermost Approved Reseller: Connects customers with trusted local partners who help them buy and support Mattermost Enterprise. As a reseller, you provide customer support in the local time zone and language, helping customers succeed while growing your business.

• Mattermost System Integrator: For commercial or open-source organizations who deploy, manage, extend, customize, and integrate Mattermost for specific use cases.

Partner Benefits

Being a Mattermost Partner offers:

• Co-marketing opportunities which may include co-hosted webinars, guest blog posts, social media promotion, or other activities we agree on together.

• Potential discounts on prices when selling Mattermost commerical versions.

• A renewable 1-year Mattermost Enterprise license for up to 50 users to support evaluations, demos, and internal testing.

• Collaboration with Mattermost sales teams to learn more about our product and value propositions.

• Listing in our Partner Directory for additional exposure to our prospect and customer base.

Becoming a Mattermost Partner:

1. Express Your Interest: Complete the contact form to express interest in becoming a Mattermost partner. If applicable, include the name of the customer you intend to resell to.

2. Application Review: Your application will be reviewed within 1–2 weeks. To qualify, your organization should meet the following criteria:

   • A customer has requested to purchase Mattermost Enterprise through a reseller.

   • Your company has at least two years of operating history.

   • If based in a non-English-speaking country, you're able to provide first- and second-tier customer support in the local language using Mattermost training materials.

3. Collaborate with Sales: If approved, you’ll begin working with a Mattermost Sales Manager on qualified Enterprise opportunities or proposed joint solutions under a non-disclosure agreement (NDA). You’ll gain access to sales materials and may explore opportunities for joint marketing or technical integration.

4. Sign Mattermost Partner Agreement: To formalize the partnership, you’ll be invited to sign a non-exclusive reseller agreement customized for your region and industry focus.

Deal Registration & Order Fulfillment

• Register the Opportunity: For each customer opportunity, contact your Mattermost Sales Manager or submit this form

• Mattermost Review: We’ll review your registration and follow up with next steps

• Request a Quote: A signed customer quote is required before submitting a purchase order. Work with your Mattermost contact through the quote process.

• Mattermost Order Fulfillment: Mattermost will fulfill the order through the following process

  • Review the order terms and conditions o Send the customer a request to accept the Enterprise Subscription Terms for Purchase by Resale.

  • Issue the license within one business day of acceptance

  • Send an invoice with net-30 payment terms

  • Mattermost must be informed of all end customers to ensure ongoing service, renewal support, and compliance with U.S. export regulations.

• Referral Fee (if applicable): If you have registered the deal, received approval, and the customer purchases online, you may invoice Mattermost for a referral fee equal to the discount off list price. Include the note:“Referral fee for deal registration [DEAL_REGISTRATION_NUMBER]” and send the invoice to [email protected].

Mattermost Partner Program FAQ

Frequently asked questions from Mattermost partners.

How do I get a Partner Evaluation License for demos ongoing?

• Send an email to [email protected] after you submit your intent so we can review your application and match it against our certified reseller database. If you require an Enterprise license for more than 50 users, let us know in the email.

• Expect delivery of the license within 2-3 business days.

How can I get a Trial license to check out your Enterprise offering?

• Visit https://www.mattermost.com/trial/ to complete a trial form. Be sure to add [RESELLER] after your organization name.

• You will automatically receive a temporary 30-day license for 125,000 users to the email address provided.

What is required to get listed in your Partner Directory?

Upon completing a partner agreement, please email the following to [email protected]:

• Partner Name: Your legal name may be abbreviated for the directory listing. You can also include your full legal name in your partner description.

• Partner Description: Provide a 30-100 word summary of your business. Refer to examples at https://mattermost.com/partners/.

• City, State/Province, and Region/Country: Indicate the location of your main offices delivering Mattermost services or your global headquarters.

• Website: The main URL for your organization's website.

• Logo: Minimum width of 200px. If you are part of the Value-Added Reseller program, your reseller territory will be featured in the listing.

Where can I find Mattermost brand guidelines?

Please refer to the guidelines listed here.

How are NDA and Reseller agreements provided?

You will receive a document via email for your review and signature after meeting with our sales team. If you encounter any difficulties accessing or signing the document, please don’t hesitate to contact us at [email protected].

How should I prepare to collaborate with your sales team?

For our initial meeting, please prepare a comprehensive business strategy for Mattermost. This should include potential customer leads, recommendations for integrations, and ideas for feature enhancements to improve the application's versatility. Additionally, let us know if your team provides custom system integration services for clients.

Can our technical teams collaborate?

Once we understand your offering and our synergies for working together, we can establish a working channel to enhance collaboration and streamline workflows.

Can I get access to your price list and do you offer volume discounts?

Mattermost collaborates directly with partners to co-sell supporting the quoting and discounting process. As a result, we do not provide standard price lists or pre-approved volume discounts.

Can a partner sell Mattermost products without revealing the name of an end customer?

No, Mattermost, Inc. must be informed of all end customers with whom it conducts business. This ensures that Mattermost can provide ongoing service and renewals if the reseller relationship ends. Additionally, Mattermost cannot engage in business with customers in countries under U.S. embargo, which must be verified for any commercial transaction.