Mattermost Handbook
Need help?How to spend company moneyHow to update the HandbookRelease overview
0.2.1
0.2.1
  • Mattermost Handbook
  • Company
    • About Mattermost
      • List of terms
      • Business model
      • Mindsets
    • "How to" guides for staff
      • How to set up a 1-1 channel
      • How to update the handbook
      • How to manage Handbook notifications
      • How to change mobile device
        • How to handle a lost mobile device
      • How to do a mini-retrospective
      • How to autolink keywords in Mattermost
  • Operations
    • Company operations
      • Areas of Responsibility
      • Mattermost Leadership Team (MLT)
        • MLT cadence
      • Company measures
        • Metrics definitions
        • FY23 goals board
        • MLT metrics
      • Company cadence
      • Company policies
        • Community response policy
        • Security policy
      • Company processes
        • Issue/solution process
        • Company agreements
        • Publishing
          • Public web properties
          • Publishing guidelines
            • Brand and visual design guidelines
            • Voice, tone, and writing style guidelines
              • Contribute to documentation
            • Confidentiality guidelines
          • Post-publication quality control process
      • Handbook processes and policies
        • Handbook onboarding
      • Fiscal year planning
    • Research and Development
      • Organization
        • Tech Writing
        • Data engineering
        • Delivery
        • Cloud Platform
        • Site Reliability Engineering
        • GRC
        • Product Security
        • Security Operations
      • Processes
        • Feature Labels
      • Product
        • Product planning
          • Product philosophy and principles
          • Prioritization process
          • Release planning process
          • Roadmap views
          • Release plan
          • Launch plan
          • Feature requests
        • Development process
          • Mobile feature guidelines
          • Deprecation policy
          • Mattermost software requirements process
          • Jira ticket lifecycle
          • Creating new Jira bug tickets
            • Priority levels for tickets
            • Jira fix versions
        • Release process
          • Release overview
          • Feature release process
          • Dot release process
          • Security release process
          • Mobile app release process
          • Desktop app release process
          • Release tips
          • Release scorecard definitions
        • How-to guides for Product
          • How to use productboard
          • How to record a roadmap video
          • How to update integrations directory
          • How to write a feature release announcement
        • Product Management team handbook
          • Product Management Areas of Ownership
          • Product Manager onboarding
          • Product Manager levels
          • Professional development
        • Product Design team handbook
          • Product Design levels
        • Technical Writing team handbook
          • Work with us
          • User interface text guidelines
          • Documentation style guide
          • Our terminology
          • Guidelines for PMs and developers
          • Guidelines for community contributions
          • Technical Writer levels
          • Docathon 2021
            • Getting started with contributing
        • Growth
          • A/B testing methodology
          • PQL definition
        • Analytics
          • Product Analyst Engineer levels
          • Looker
            • Dashboards
            • Explores
          • Telemetry
        • Developer relations
        • Product team hangouts
      • Engineering
        • Infrastructure engineering
          • Cloud infrastructure cost KPIs
          • Cloud data export process
          • Cloud churn process
          • Reliability Manifesto
          • Production Readiness Review
          • Infrastructure Library
        • Integrations team processes
        • Plugin release process
        • Data Engineering
        • Sustained Engineering
          • On call
        • How to go to a conference
        • Public speaking
        • Core contributor expanded access policy
      • Quality Assurance
        • QA workflow
        • QA testing tips and tools
        • Rainforest process
    • Messaging and Math
      • How-to guides for M&M
        • How to create release announcements
        • How to create screenshots and GIFs
        • How to write Mattermost case studies
        • How to write guest blog posts for Mattermost apps and services
        • How to write Mattermost recipes
        • How to compose tweets
        • How to create a split test for web page
        • How to run meetups
        • How to run executive dinners
      • Checklists for M&M
        • Blog post checklist
        • Bio checklist
      • Mattermost websites
      • Demand generation reporting
      • M&M Asana guidelines
      • Content marketing
        • How to use the editorial calendar
        • Content development and distribution
        • Video content guidelines
        • How to contribute content
    • Sales
      • Deal Desk
      • Partner programs
      • Lead management
    • Deployment Engineering
      • Overview
      • Workflows
      • Frequently Asked Questions
      • Playbook for MME Sev 1 Outages
      • Status Update Template
    • Program Management
    • Customer Success
      • Customer Support
    • Legal
      • Contracts
      • Ironclad Basics
        • Company-Wide Workflows
        • Sales Contracts and Workflows
        • Signing a Contract and Contract Repository
    • Finance
      • Budget
      • How to use Airbase
        • Access Airbase
        • Navigate Airbase
        • How to submit a purchase request
        • How to submit a reimbursement request
        • How to review a reimbursement request
        • Vendor portal guide
        • Frequently asked questions
      • Onboarding
        • Vendor onboarding
        • ROW staff onboarding
      • Staff member expenses
        • How to spend company money
        • How to spend company money: Internships
        • Corporate credit card policy
        • How to access Airbase
        • Gifting policy
        • How to book airfare and travel
        • How to reimburse the company
        • How to convert currencies
        • How to get paid
      • Arrange a Bounty Program
      • Naming files and agreements
      • Risk management
        • Mattermost U.S. consulting agreements
      • Operations playbook
    • Security
      • Policies
      • Privacy
        • Data deletion requests
        • Data subject access requests
      • Product Security
        • Product Vulnerability Process
        • Working on security-sensitive pull requests
        • Secure Software Development guide
      • Security Operations
        • User guides
    • Workplace
      • PeopleOps
        • HR cadences
        • HR systems
        • HR Processes
        • Working at Mattermost
          • Onboarding
            • Things everyone must know
            • Staff onboarding
            • Engineer onboarding timeline and expectations
            • Manager onboarding
            • Frequently asked questions
          • Learning and development
          • Mattermost communication best practices
          • Paid time off
            • Out of office email example
          • Travel
            • Business travel insurance
          • Leaves of absence
            • Pregnancy leave
            • Baby bonding parental leave
            • Jury duty
          • Workplace program
          • Relocation
          • Total rewards
        • Performance reviews
          • Formal review process
          • New staff performance review
          • Informal review process
        • Transfers and promotions
        • Offboarding instructions for managers
        • People compliance
      • People policies
      • Groups
        • Staff Resource Groups
      • Approvals and iteration
      • IT
        • IT helpdesk
        • Hardware and software purchases
        • Hardware buy back policy
        • Software systems
  • Contributors
    • Contributors
      • Equity, diversity, and inclusion
      • How to contribute to Mattermost
        • Community Content program
        • Documentation contributions
        • Help Wanted tickets
        • Localization
        • Contribution events
      • Mattermost community
      • Contributor kindness
      • Community systems
      • Guidelines and playbooks
        • Social engagement guidelines
        • Contribution guidelines and code of conduct
        • Mattermost Community playbook
        • How to run a Hackathon
        • Hacktoberfest event organizer guide for Mattermost
    • MatterCon
      • Staff information privacy management
      • Mattermost events code of conduct
      • MatterCon2021
    • Join us
      • Ice-breakers
      • Help Wanted tickets
      • Localization
      • Mattermost GitHub sponsorship
      • Things candidates should know
      • Staff recruiting
      • Recruiting cadences
        • Product Manager hiring process
      • Exec recruiting
        • EA logistics
  • Help and support
    • Contact us
Powered by GitBook
On this page
  • Ready to become a Mattermost partner?
  • Partner Benefits
  • Becoming Mattermost Partner:
  • Deal Registration & Order Fulfillment
  • Mattermost Partner Program FAQ
  • How do I get a Partner Evaluation License for demos ongoing?
  • How can I get a Trial license to check out your Enterprise offering?
  • What is required to get listed in your Partner Directory?
  • Where can I find Mattermost brand guidelines?
  • How are NDA and Reseller agreements provided?
  • How should I prepare to collaborate with your sales team?
  • Can our technical teams collaborate?
  • Can I get access to your price list and do you offer volume discounts?
  • Can a partner sell Mattermost products without revealing the name of an end customer?

Was this helpful?

Edit on Git
Export as PDF
  1. Operations
  2. Sales

Partner programs

PreviousDeal DeskNextLead management

Last updated 5 days ago

Was this helpful?

Ready to become a Mattermost partner?

to become a Mattermost partner under one of the following programs:

  • Mattermost Approved Reseller: Connects customers with trusted local partners who help them buy and support Mattermost Enterprise. As a reseller, you provide customer support in the local time zone and language, helping customers succeed while growing your business.

  • Mattermost System Integrator Partner: For commercial or open-source organizations who deploy, manage, extend, customize, and integrate Mattermost for specific use cases.

Partner Benefits

Being a Mattermost Partner offers: · Co-marketing opportunities which may include co-hosted webinars, guest blog posts, social media promotion, or other activities we agree on together.

  • Potential discounts on prices when selling Mattermost commerical versions.

  • A renewable 1-year Mattermost Enterprise license for up to 50 users to support evaluations, demos, and internal testing.

  • Collaboration with Mattermost sales teams to learn more about our product and value propositions.

  • Listing in our for additional exposure to our prospect and customer base.

Becoming Mattermost Partner:

  1. Express Your Interest: Complete the contact form to express interest in becoming a Mattermost partner. If applicable, include the name of the customer you intend to resell to.

  2. Application Review: Your application will be reviewed within 1–2 weeks. To qualify, your organization should meet the following criteria:

    • A customer has requested to purchase Mattermost Enterprise through a reseller.

    • Your company has at least two years of operating history.

    • If based in a non-English-speaking country, you're able to provide first- and second-tier customer support in the local language using Mattermost training materials.

  3. Collaborate with Sales: If approved, you’ll begin working with a Mattermost Sales Manager on qualified Enterprise opportunities or proposed joint solutions under a non-disclosure agreement (NDA). You’ll gain access to sales materials and may explore opportunities for joint marketing or technical integration.

  4. Sign Mattermost Partner Agreement: To formalize the partnership, you’ll be invited to sign a non-exclusive reseller agreement customized for your region and industry focus.

Deal Registration & Order Fulfillment

  • Mattermost Review: We’ll review your registration and follow up with next steps

  • Request a Quote: A signed customer quote is required before submitting a purchase order. Work with your Mattermost contact through the quote process.

  • Mattermost Order Fulfillment: Mattermost will fulfill the order through the following process

    • Issue the license within one business day of acceptance

    • Send an invoice with net-30 payment terms

    • Mattermost must be informed of all end customers to ensure ongoing service, renewal support, and compliance with U.S. export regulations.

  • Referral Fee (if applicable): If you have registered the deal, received approval, and the customer purchases online, you may invoice Mattermost for a referral fee equal to the discount off list price. Include the note:“Referral fee for deal registration [DEAL_REGISTRATION_NUMBER]” and send the invoice to payments@mattermost.com.

Mattermost Partner Program FAQ

Frequently asked questions from Mattermost partners.

How do I get a Partner Evaluation License for demos ongoing?

  • Send an email to partners@mattermost.com after you submit your intent so we can review your application and match it against our certified reseller database. If you require an Enterprise license for more than 50 users, let us know in the email.

  • Expect delivery of the license within 2-3 business days.

How can I get a Trial license to check out your Enterprise offering?

  • Visit https://www.mattermost.com/trial/ to complete a trial form. Be sure to add [RESELLER] after your organization name.

  • You will automatically receive a temporary 30-day license for 125,000 users to the email address provided.

What is required to get listed in your Partner Directory?

Upon completing a partner agreement, please email the following to partners@mattermost.com:

  • Partner Name: Your legal name may be abbreviated for the directory listing. You can also include your full legal name in your partner description.

  • Partner Description: Provide a 30-100 word summary of your business. Refer to examples at https://mattermost.com/partners/.

  • City, State/Province, and Region/Country: Indicate the location of your main offices delivering Mattermost services or your global headquarters.

  • Website: The main URL for your organization's website.

  • Logo: Minimum width of 200px. If you are part of the Value-Added Reseller program, your reseller territory will be featured in the listing.

Where can I find Mattermost brand guidelines?

How are NDA and Reseller agreements provided?

You will receive a document via email for your review and signature after meeting with our sales team. If you encounter any difficulties accessing or signing the document, please don’t hesitate to contact us at partners@mattermost.com.

How should I prepare to collaborate with your sales team?

For our initial meeting, please prepare a comprehensive business strategy for Mattermost. This should include potential customer leads, recommendations for integrations, and ideas for feature enhancements to improve the application's versatility. Additionally, let us know if your team provides custom system integration services for clients.

Can our technical teams collaborate?

Once we understand your offering and our synergies for working together, we can establish a working channel to enhance collaboration and streamline workflows.

Can I get access to your price list and do you offer volume discounts?

Mattermost collaborates directly with partners to co-sell supporting the quoting and discounting process. As a result, we do not provide standard price lists or pre-approved volume discounts.

Can a partner sell Mattermost products without revealing the name of an end customer?

No, Mattermost, Inc. must be informed of all end customers with whom it conducts business. This ensures that Mattermost can provide ongoing service and renewals if the reseller relationship ends. Additionally, Mattermost cannot engage in business with customers in countries under U.S. embargo, which must be verified for any commercial transaction.

Register the Opportunity: For each customer opportunity, contact your Mattermost Sales Manager or submit this

Review the order terms and conditions o Send the customer a request to accept the .

Please refer to the guidelines listed .

Contact us
Partner Directory
form
Enterprise Subscription Terms for Purchase by Resale
here