Publishing

This page provides processes and guidelines for publishing in our public web properties.

The goal is to have clear public web properties where it is easy to find solutions to problems or questions you have for each of our audiences:

  • Staff to do their work effectively

  • Users (including developers, administrators and end users) and Buyers to easily adopt and purchase Mattermost

  • Contributors to easily contribute to Mattermost

Principles

Trust

  • Consistent experience across public sites, including brand and voice

  • No inaccurate information

  • No "dead ends" where the user does not have a pathway to continue

  • No confidential information

Growth

  • Effective self-service where anyone can find solutions to problems or questions starting from a Google search

  • Scalable processes and guidelines that empower everyone to contribute

Iteration

  • Iteration over completeness, with constant openness to feedback

Directly Responsible Individuals

Below are the tentative directly responsible individuals (DRIs) and success measures for each of our audiences:

Audience

Owner

Success Measures

User

Justine Geffen

% visitors adopted Mattermost; content NPS

Buyer

TBD

% visitors purchased or renewed Mattermost; content NPS

Contributor

Joram Wilander

% visitors contributed to Mattermost; content NPS

Staff

Jason Blais

% visitors successfully onboarded at Mattermost; content NPS

Please read the following articles to learn more: