How we measure results @ Customer Success

Salesforce Dashboards

Customer Segmentation by Tier and Territory - Summary of our customers by Support Tiers and CSM territory

Renewals and Expansion - Everything CSMs are working on with regards to maximizing our Renewal ARR

At Risk/Lost Renewals - Those renewals that are at risk of Attriting (not Renewing) or have already chosen not to renew.

Glossary of Terms

Renewal amount - Amount of ARR for the upcoming renewal.