Self-serve subscriptions
The Self-serve team is responsible for the systems and experience that enable customers to conduct account management operations (e.g. upgrade/downgrade, purchase, etc.) by themselves.

Areas of Ownership

  • Upgrade/downgrade paths experience
  • Free-to-Trial Experience
    • Freemium Cloud > Free Trial > Paid
    • Free Trial > Paid
  • Customer Portal
    • Self-service licensing new purchase, renewals
    • Cloud workspace creation
    • Export and import data
  • In-product subscription management:
    • License management for self-managed
    • Cloud subscription management
  • License generations
  • Packages and SKUs
  • Cloud billing:
    • Data Connections to Netsuite
    • Blapi and Stripe integration
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