The Self-serve team is responsible for the systems and experience that enable customers to conduct account management operations (e.g. upgrade/downgrade, purchase, etc.) by themselves.

Areas of Ownership

  • Customer Portal
    • Self-service licensing new purchase, renewals, expansions
    • Cloud workspace creation
    • Export and import data
  • Enterprise trials
  • In-product subscription management
    • Purchase, renewals and expansions
    • License management for self-managed
    • Cloud subscription management
  • License generation
  • Pricing and SKUs
  • Cloud billing
    • Data Connections to Netsuite
    • Blapi and Stripe integration
  • Upgrade/downgrade paths experience