Program Management
Program Management leads and executes key cross-functional programs, working with cross-functional and cross-departmental stakeholders to increase operational efficiency.
Where to find us
You can also find us in Mattermost at: https://community.mattermost.com/private-core/channels/team-program-management
Who we are
Program Management is led by Ian Tien, co-founder & CEO, and includes:
Jason Blais: Director of Program Management
Hanna Park: Program Manager
Vidhi Saini: Program Coordinator
John Combs: Part-time Community Moderator (Agency Contractor)
Programs
The team manages several cross-functional programs, including:
Non-MME Customer Operations
(Vidhi) Non-commercial account management: All non-commercial renewals executed through Program Management, including non-profit, gratis, and a subset of academic licenses.
(Owner TBD) Self-service operations: All commercial non-MME renewals with <$5K ARR executed through Program Management, via self-serve.
Process to be added
(Owner TBD) Out-of-band non-MME requests: Managing requests, updating docs, routing, and policies to increase efficiency and speed.
Process to be added
(Owner TBD) Manual license key provisioning and administration: License key provisioning and tracking, outside of automated sales ops workflows, including manual sales-serve Cloud subscriptions & Cloud trial extensions.
Process to be added
(Hanna) Channel partner operations: Management of gratis partner license key program, maintaining and adding partner marketplace listings, channel operations docs, fulfillment, and partner agreements.
Partner programs: https://handbook.mattermost.com/operations/sales/partner-programs
Partner directory: https://mattermost.com/partners/
(Jason) US Fed SBIR program management: US Fed SBIR program management: Management of SBIR vendor relationship, documentation & submission of SBIR contracts.
Process to be added
Company Operations:
(Vidhi) Operational scorecard: Managing metrics and reporting for cross-company scorecards.
Scorecard (confidential): https://docs.google.com/spreadsheets/d/19TALKW9F7-BMm_bTLmP2nVLoG-RPbuvfdEk0ObSXD74/edit#gid=738758018
(Jason) GNN reviews: Leading cross-company reviews and GNN read-out process.
Process to be added
(Hanna) Onboarding/Offboarding: Attend onboarding calls, provide historical context for new people joining the team, and answer questions.
Process to be added
(Vidhi) Diversity, equity, and inclusion (DE&I): Promoting DE&I within Mattermost staff and community, creating a welcoming environment for all.
Process to be added
Community Operations:
(John) Forum management: Monitoring and maintenance of peer-to-peer feature request forum on Uservoice and Discourse forum.
Discourse: https://forum.mattermost.com/
Discord: https://discord.gg/kAC8WakMAx (for OpenOps & AI communities)
(Vidhi, with Hanna) Community promotions: Managing logistics around community swag, Mattermost contributor mugs, and Mattermost contributor MVPs.
(Hanna) Community event logistics: Managing logistics around Community/DevRel meetups-in-a-box, and DevRel/engineering talks.
DevRel conference pitches: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=891481386
Sponsored DevRel Cloud workspaces: https://docs.google.com/spreadsheets/d/1peej--v7WhjU58J_Wv-OW_iutT_MqqsTMMZeBS5qIBc/edit#gid=183370957
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